The Tried Equestrian review for One Click Upsell ‑ Zipify OCU
March 1, 2023
This was our first upsell product we tried. It was easy for us to set up and customizable. I had it installed for 2 weeks and immediately saw a massive drop in our conversion rate (32%). I assumed it was just a slow period but after weeks of our worst sales in a year, I uninstalled it. That day after it was removed, our sales started to bounce back. Not sure if it just wasn't right for our website (we are horseback riding pre-owned shop and were offering under $20 wholesale items we stock in this funnel). Over the 2 weeks we had 4 orders use it for a total of $88. Our average order value is $110 so if even 1 order was abandoned during that time because of the pop ups, it wasn't worth it to us.
Steve here, Customer Service Manager with Zipify.com. I've gotten a chance to review your past conversations and app store review of OCU. I hope we can work together to find out what caused the conversion drop so we can move forward together as well as improve your experience with us. I'm more than happy to jump on a call and personally go over your strategy and upsell setup! We can reset your trial period as well to ensure you have plenty of time to work through any issues with us. We've seen conversion drops due to issues with pixels reporting properly or due to misunderstandings around post-purchase conversion tracking. If a pre-purchase upsell conflicts with your theme or a cart slider app this could explain the drop in conversions. The good news is both of the issues mentioned can be fixed! Our development team can patch any theme conflicts. I do see a Cart pop-up which could very likely be the conflict with OCU. I would be grateful for the opportunity to correct the issues and provide extra trial time. All we need is to have the app installed and we can resolve the issues. I'd love to talk with you about this, and set up a call at your convenience. -Steve & Team Zipify
