One Click Upsell ‑ Zipify OCU

Two days in and nothing has worked as promised. Setup: The pre-purchase upsell and cross-sell offers never showed. I opened a support ticket right away and explained that I use an alternative payment processor and that the pre-purchase upsell wasn’t appearing. Support response: I gave the team store access immediately, but it still took a full day before their developers started on it, plus a lot of back-and-forth with support. They then told me everything was fixed and working. After the “fix”: I activated the funnel, and it began doubling product quantities as soon as customers clicked “Start Checkout.” My conversion rate dropped sharply as a result. I should have tested it myself before going live, but a dev team making changes this sensitive to someone’s checkout should verify their work before calling it done. In all my years on Shopify, this is the worst app experience I’ve had. If you use a non-native Shopify payment processor, test thoroughly or look elsewhere.

No easy way to cancel. Businesses should be penalized if the cancel button isnt easily findable in settings or plan/ billing. OCU doesnt.

Customer service is great, they went above and beyond to help me. OCU is a fantastic app, too! Great experience all around. Thank you to Oleh and the OCU team.

Ash was very thorough, and helpful! Thanks - the service was well above average CS/Support experience.

Easy to navigate, great customer service!

Efficace ! A installer très rapidement

Oleh was extremely helpful with everything - cannot express how thankful I am. Thank you very much! Great app and has really helped our store.

Had a bit of trouble getting things set up, but the customer service agent got me sorted quickly. Having an app that will actually respond and take care of an issue right away is most important.

Zipify has emailed asking to leave a review so they can improve on things. I've had this app for a few months now. It doesn't really have the functionality that I would like and have brought this up with CS before. It would be great to be able to add a whole category/collection to the upsells as a shop like mine is constantly turning over product with new seasons and styles and there are not a lot of things that stay in stock all the time. For instance would be great to pair a t-shirt upsell with boardshorts, but can't really do that with the current functions as the tee I choose could be gone of have very few sizes left. I haven't had any results with any AI options yet. The only thing I can consistently seem to upsell is a $10 air freshener which some people tack on. I keep getting emails about thank you page upsells but I don't really want random companies that I have no control over popping up in advertising related to my business. I am getting a few upsells but I think the social media ads and hooks to sell this app are better than the app itself. Another online business I am involved in is getting no love form the app but we used it for a promotion to get people to tack on a free beanie to a hoodie purchase, so it was a handy function but didn't generate any revenue

New Shopify owner here - first venture! I've been really happy with my Zipify/OCU experience so far. There trial period is an excellent proof of concept and the team was excellent to work with when I had specific concerns about some upsells I unfortunately had to cancel. I look forward to seeing all the ways OCU continues to help me grow my store. Keep up the great work!

Fairly easy to navigate, AI features are cool. Support is top notch!!!!

Great turn around! Thank you

great

Very good