One Click Upsell ‑ Zipify OCU

Dear Moxie Malas, Thank you so much for the awesome feedback! 🌟 We're happy to hear that you love how seamlessly Zipify integrates with your website and that you’re enjoying the customization options. It’s great to know the app is helping you create exactly what you need! If you ever need any assistance, we’re always here to help. 🚀 Team Zipify

Hi there! My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.” We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior. For the second issue presented: “Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.” We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser. We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.

Dear Miss Doctor Lady, Thank you for the 5-star review! 🌟 We're so happy to hear that OneClickupsell is working for you.We take pride in providing a high-quality product and an equally great support experience. If you ever need anything, our team is always here for you. Thanks again for choosing Zipify! 🚀 Team Zipify

My name is Chris and I am the Customer Support Manager here at Zipify. As I mentioned in your support case, your plan has a base fee of $35 per month plus 1% of revenue acquired via OneClickUpsell offers. This means that even if you are not generating upsell revenue, you will be charged that base fee of $35 a month. These misunderstandings happen which is why we were happy to refund all fees paid to us. Our Support team prides itself on being generous and understanding when billing misunderstandings occur. We hope you can give us another chance down the road!

Dear 2wish, Thank you for your kind words! 😊 We're happy to hear that you found our response outstanding and that we were able to resolve the issue swiftly. Our team is always here to provide fast and effective support when you need it. Thanks again for choosing Zipify! 🚀 Team Zipify

Dear Nuvira, Thank you so much for your review😊 If you need anything else, we’re always here to help. 🚀 Team Zipify

Dear Lizzy James, Thank you so much for updating your review! 🙏 We're glad to hear that the glitch was resolved and that you're happy with the support you received. Ezra's dedication to educating merchants and Brittany’s help on the demo call really reflect the heart of what we aim to do—provide top-tier service and support. You’re absolutely right—no system is perfect, but we’re committed to being there swiftly when needed. Thanks again for your trust in Zipify, and we’re here whenever you need us! 🚀 Team Zipify

Dear Mini Legendy, Thank you so much for your feedback! 😊 We're thrilled to hear that you love the app and had a great experience with Ash from our support team. We'll be sure to pass along your kind words! If you need anything else, we’re always here to help. 🚀 Team Zipify

Hi there! Our records show https://comfortlabofficial.myshopify.com/ is not currently active and OCU was only installed for 3 months and deleted back in 2021. Would you mind reaching out to us at [email protected] to explain why the review was adjusted from a 5 star to a 3 star? Thanks so much.

Dear Offworld Gadgets and Accessories, Thank you so much for the kind words! 😊 We’re thrilled to hear that Chris was able to help you out and provide the information you needed. If you have any more questions, don’t hesitate to reach out—we’re here for you! Team Zipify

Dear Sci-Fi by Dawn Ross Thank you for your feedback! We're glad to hear you found the setup process worthwhile. We always aim to provide value that makes the effort pay off. If you have any tips or questions about the setup, feel free to share or reach out—we're here to help! Team Zipify

Dear Amyla Cosmetics, Thank you for the recommendation! We're glad to hear our app is helping you grow your average cart value, and that our support team has been responsive when you need them. 😊 Team Zipify

Dear The Comfort Company, Thanks for the kind words! 😊 We're thrilled Kristina could go above and beyond to help with your code adjustments. Having real people ready to support you is what we're all about! 💪🙌 Team Zipify

Dear Pinwheel Crafts, Thank you! We're all about delivering amazing support—glad we could help! 😊🙌 Team Zipify

Dear Harvest Array, Welcome to the OneClickUpsell family! 🚀 We're thrilled our support team could help you set up those funnels. It’s awesome to hear they’re already boosting your ACV—here's to even more growth! 💪😊 Team Zipify

Dear Rocking The Dog Mom Life, Tasha is a rockstar, isn't she? 🌟 We're so glad she could help you master the OCU Zipify ropes! Thanks a bunch for the shoutout—your success is our success! 💪😊 Team Zipify

Dear Teaps, Thanks for the awesome feedback! We're glad to hear the app is easy to use and that our support team has been on point. We're here to keep things running smoothly for you! Team Zipify

Dear Mondial 1908 Shaving US, Thank you for the awesome review! 🌟 It's fantastic to hear that you had a great experience with our customer support. We think Tasha is great too. Thanks for choosing us and happy upselling! 🚀 Team Zipify

Dear NIH Supplement, Thank you for the excellent review! 🌟 It's fantastic to hear that you think our upsell app is easy to install and use. Thanks for choosing us and happy upselling! 🚀 Team Zipify

Dear Yoga Strong, Thank you for the awesome review! 🌟 It's fantastic to hear that you think our upsell app is the best. We're glad you love the user interface and experience. Thanks for choosing us and happy upselling! 🚀 Team Zipify