One Click Upsell ‑ Zipify OCU
Increase AOV with AI post-purchase upsells & checkout upsells
Rating
4.5
feedback
488
chart
#61
All reviews
Review RSS Feed
Feb. 11, 2026
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Jan. 30, 2026
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Jan. 26, 2026
We are experiencing customer frustration with this app. Some customers are getting double orders of the same product through this App that they claim they did not order. Please advise. [email protected]
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that you've experienced an issue with the double orders. Please refer to our recent email regarding this matter. It includes a situation breakdown and a request for your approval to begin the investigation process. We look forward to hearing back from you!
Dec. 29, 2025
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Dec. 8, 2025
Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!
Dec. 2, 2025
me han cobrado este mes sin tener ningún plan con ellos y sin siquiera tener la app instalada. espero que me devuelvan el dinero, pero me parece de muy sinvergüenza, cuando no utilizo esta aplicación.
Soy Sofía de Zipify! Gracias por compartir tu reseña. Entendemos que esto puede ser frustrante. Este tipo de problema suele ocurrir si la suscripción no se canceló por completo después del periodo de prueba eliminando la aplicación. Por favor revisa tu bandeja de entrada para encontrar un correo nuestro con más detalles sobre este asunto.
Nov. 20, 2025
OCU activated a free shipping promotion without notifying us - i never created this promo. Customers were getting free shipping without us knowing.
Sofia from Zipify Apps Support here! We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.
Nov. 4, 2025
I've been trying to fix a issue for over a week, the customer service is very poor, they keep not reading my messages just giving random replies.
Store
Heritage Ring
Using app
8 days
Jeff from Zipify Apps Support here. 👋 I’m sorry to hear about your initial experience with our support team and that it didn’t meet your expectations. We appreciate your patience while we worked through your ticket and are glad the issue has since been resolved. Thank you for giving us the opportunity to make things right.
Oct. 14, 2025
Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!
Oct. 10, 2025
Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!
Sept. 20, 2025
Hi I want to talk to the support team, but i am not able to do so because i need to pay 8$ to access to your app , so i leave a review first here to ask for answer to support team. i will erase this review when support team revert back to me . Hi support team , does one click upsell support these payments below? because currently i have a lots of upsell "no show" because of "shopify_payments" with my current post purchase app. can you check below: thank you in advance for your revert Unsupported Payment Methods The following payment methods are currently unsupported for one click post-purchase upsells: Installment Services Some examples include Affirm, Sezzle, AfterPay, or Klarna, Shop Pay installments Unsupported Payment Wallets Apple Pay, Amazon Pay, or Google Pay Bank Transfer Payment Methods iDeal, Airwallex Gift Cards Any purchases made entirely with a gift card will not render post-purchase offer. If the order is paid partly with a gift card and partly with a supported payment method (e.g. $20 gift card on a $35 order), then post-purchase offers will be shown as normal. Cash On Delivery Cash On Delivery orders will not display 1-Click Upsell offers, due to Shopify's restrictions on post-purchase offers.
Hi there, thanks for your feedback. Our support team also reached out via email. The list of unsupported payment methods you shared is correct — those payment types are not supported for post-purchase offers due to Shopify’s current checkout limitations. This applies to all apps that run post-purchase offers, not just ours. That said, all of our other upsell types (like pre-purchase, product page widgets, and thank you page offers) do support those payment methods. If you’d like more help or have additional questions, please reach out to our support team directly — we’d be happy to assist and help assint with setting up those offers.
Sept. 4, 2025
too hard to use
We’re sorry to hear you found the app difficult to use. Our team is here to help, and we’d be happy to schedule a walkthrough to make setup easier and share best practices. We did reach out, and we’d love the chance to turn your experience around.
Aug. 14, 2025
Post purchase tracking works terrible! Customer service refused to resolve my issue. The post purchase conversion value was reported even on failed payments. If Zipify is taking a comission from all of this, they should actually help people resolve this issue with a developer and not just say that we don't deal with this stuff.
July 30, 2025
Terrible, billed us for 3 years for 0 additional revenue. Customer service also appalling not responding to chat appropriately. Wouldn't ordinarily leave a review but left with no choice. Much better apps exist, would not recommend using this one.
Hi there, thanks for taking the time to share your feedback. Our team connected with you through support and offered a refund, which we were able to process once you removed the app from your store today. If there’s anything else we can assist you with, please don’t hesitate to reach out directly.
March 31, 2025
It feels like getting taxed. The usage fees are outrageous, 500 dollars + a month just for 10000 in revenue. Its insane, im moving to reconvert, i calculated it and they only have 150 in fees for the same amount of revenue.
Hi there, thanks for taking the time to share your feedback—we genuinely appreciate it. We noticed you’re still using the app, and we’re glad to continue supporting your store. We also wanted to clarify a couple of things about our pricing to ensure there’s no confusion: For stores generating $10K/month in upsell revenue, the correct tier is $399/month, and for those just under $10K, it’s $199/month. There are no additional usage fees beyond that. If you’re seeing different charges, we’d love to look into it with you to ensure everything is correct. Our goal is to deliver a platform that increases your revenue far beyond the cost of the app. If there’s anything we can do to improve your experience or if you'd like help optimizing your results, please don’t hesitate to reach out at [email protected]. Team Zipify
Nov. 12, 2024
I installed Zipify today and my first two upsales that were achieved with Zipify could not be charged to the customer. According to Zipify it's Shopify's fault, wouldn't recommend this app to anyone as it doesn't work properly
Dear HappyStore, We’re sorry to hear about this experience. Our team is here to help! In some cases, order processing issues can stem from Shopify’s checkout settings, but we’d love to take a closer look and ensure everything is working correctly for you. Please reach out to our support team directly, and we’ll do our best to resolve this as quickly as possible. We appreciate your feedback and the opportunity to improve your experience with Zipify!
Sept. 11, 2024
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there! My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.” We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior. For the second issue presented: “Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.” We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser. We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
April 8, 2024
Post purchase upsell doesn't work with Klarna, apparently. So a big no in Sweden, Denmark, Finland, Norway, Germany etc. The UI is convoluted and unintuitive too. I put off configuring it for a week because it looks like was made in 2004. The "click ATC button" pop-up is ugly and slow, and while Vitals does both better, Vitals doesn't allow you to combine discounts with discount codes. Ugh. Nothing works except Kaching lol.
We're sorry to hear that OCU wasn't a good fit for your needs. We're constantly working to improve and expand our compatibility with platforms like Klarna. Shopify currently handles data tokenization, and while not all payment processors are currently supported, we're working on expanding our capabilities in the future. As for UI feedback, our Development team puts a lot of effort into creating a user-friendly interface for our diverse user base of 10,000+ users. We understand that preferences vary, and we're disappointed to hear that our UI didn't meet your expectations. Our Support team is here to assist you, and we'll be sure to follow up when Klarna compatibility is available. If you have any further questions or concerns, please don't hesitate to reach out. -Team Zipify