One Click Upsell ‑ Zipify OCU

Soy Sofía de Zipify! Gracias por compartir tu reseña. Entendemos que esto puede ser frustrante. Este tipo de problema suele ocurrir si la suscripción no se canceló por completo después del periodo de prueba eliminando la aplicación. Por favor revisa tu bandeja de entrada para encontrar un correo nuestro con más detalles sobre este asunto.

Sofia from Zipify Apps Support here! 👋 I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details. We look forward to hearing back from you!

Sofia from Zipify Apps Support here! We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.

Jeff from Zipify Apps Support here. 👋 I’m sorry to hear about your initial experience with our support team and that it didn’t meet your expectations. We appreciate your patience while we worked through your ticket and are glad the issue has since been resolved. Thank you for giving us the opportunity to make things right.

Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!

Jeff from Zipify Apps Support here! 👋 I saw that you were not 100% satisfied with your experience using OneClickUpsell. If there is anything we can do to improve your experience please reach back out to us and let us know the issue you are facing. We look forward to hearing back from you!

Hi there, thanks for your feedback. Our support team also reached out via email. The list of unsupported payment methods you shared is correct — those payment types are not supported for post-purchase offers due to Shopify’s current checkout limitations. This applies to all apps that run post-purchase offers, not just ours. That said, all of our other upsell types (like pre-purchase, product page widgets, and thank you page offers) do support those payment methods. If you’d like more help or have additional questions, please reach out to our support team directly — we’d be happy to assist and help assint with setting up those offers.

We’re sorry to hear you found the app difficult to use. Our team is here to help, and we’d be happy to schedule a walkthrough to make setup easier and share best practices. We did reach out, and we’d love the chance to turn your experience around.

Hi there, thanks for taking the time to share your feedback. Our team connected with you through support and offered a refund, which we were able to process once you removed the app from your store today. If there’s anything else we can assist you with, please don’t hesitate to reach out directly.

Hi there, thanks for taking the time to share your feedback—we genuinely appreciate it. We noticed you’re still using the app, and we’re glad to continue supporting your store. We also wanted to clarify a couple of things about our pricing to ensure there’s no confusion: For stores generating $10K/month in upsell revenue, the correct tier is $399/month, and for those just under $10K, it’s $199/month. There are no additional usage fees beyond that. If you’re seeing different charges, we’d love to look into it with you to ensure everything is correct. Our goal is to deliver a platform that increases your revenue far beyond the cost of the app. If there’s anything we can do to improve your experience or if you'd like help optimizing your results, please don’t hesitate to reach out at [email protected]. Team Zipify

Hi there, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our app comes with a 30-day free trial, after which the subscription charge begins as outlined in Shopify’s billing system. We’d love to take a closer look at your setup to see if we can help you get more value from the app. If you’d like, please reach out to our support team, and we’ll be happy to assist in any way we can. Thank you for your feedback, and we hope to have the opportunity to support you in the future! Best, Team Zipify

Hi there! My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.” We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior. For the second issue presented: “Then we noticed one of the upsell items wasn't successfully adding. We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.” We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser. We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.

My name is Chris and I am the Customer Support Manager here at Zipify. As I mentioned in your support case, your plan has a base fee of $35 per month plus 1% of revenue acquired via OneClickUpsell offers. This means that even if you are not generating upsell revenue, you will be charged that base fee of $35 a month. These misunderstandings happen which is why we were happy to refund all fees paid to us. Our Support team prides itself on being generous and understanding when billing misunderstandings occur. We hope you can give us another chance down the road!

We're sorry to hear that OCU wasn't a good fit for your needs. We're constantly working to improve and expand our compatibility with platforms like Klarna. Shopify currently handles data tokenization, and while not all payment processors are currently supported, we're working on expanding our capabilities in the future. As for UI feedback, our Development team puts a lot of effort into creating a user-friendly interface for our diverse user base of 10,000+ users. We understand that preferences vary, and we're disappointed to hear that our UI didn't meet your expectations. Our Support team is here to assist you, and we'll be sure to follow up when Klarna compatibility is available. If you have any further questions or concerns, please don't hesitate to reach out. -Team Zipify

Thanks for letting us know about the Buy Now button issue on your store. A theme file was identified and isolated after speaking with the merchant and working with a theme developer. We have no indication that OCU was involved. However, our team has offered to re-install the app and inspect for issues in real-time with the merchant's permission. We’re confident this is a coincidence and that OCU will work well with the theme. -Team Zipify

Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support. Kind regards, Steve & Team Zipify

Hey Green Joe Coffee Truck, so sorry to hear things didn't go as planned. We’re actively looking into what happened and we appreciate that you provided details to help our investigation. It appears the issues are the result of a conflict with a 3rd party digital download app. We're trying to figure out what happened so we can fix it and prevent it from happening in the future. Again we apologize for any inconvenience you've experienced.

Hey Buddha Fight Wear! Thanks for the review. The team has reached out to you to see if we can help. We are working on adding pre-purchase discounts to carts as soon as possible. Please see the communication with the team so we can help you specifically. Thank you! -Team Zipify

Hey Simple Life Nutrition! After reviewing your support ticket it looks like you were able to get the problem figured out? Or are you still experiencing problems? Would love to make sure we get you the help you need to get this working.