Popi Hair FR review for One Click Upsell ‑ Zipify OCU
Nov. 2, 2020
Terrible experience. Here is what happened to me and what could happen to you if you install ocu app: Your add to cart button will suddenly redirect directly to the checkout instead of your slider cart. (even though you didn't tick the box that is doing that in case you want to) And you will lose 1 hour with a customer support agent who doesn't understand this simple but big problem. Have fun ! ps: i am a zipify page customer for over a year and a half on 4 different stores (same brand in different languages) and an OCU customer on 2 of them (through the old way of setting up the ocu app)
Hey there Popi Hair FR! Thank you for your feedback. We are sorry to hear that you had an issue with your installation. We have extensively tested OCU prior to launch, including on our own 9 figure Shopify store. That said, no two Shopify stores are alike and there are endless combinations of themes, apps and other custom changes. We'd LOVE the opportunity to look into what happened and how we can get this fixed for you ASAP. However, it looks like you disabled the app. Would you be able to reach back out to support so we could have someone from our dev team look at this for you?
