Virela Pets review for One Click Upsell ‑ Zipify OCU
March 26, 2025
The product itself is ok, but there are just a couple of things I would like to point out. 1. Customer service: although I have been happy in the past with their professionalism and thoroughness of responses, I can't help but rate their service as not good after the most recent conversations. Super "template answers" and you have to make the request at least 3-4 times before you get an answer actually tailored for you. 2. Product: it's quite intuitive, but the fact that it is unusable if a customer purchases with a different currency than your store makes it virtually unusable unless you sell to one market only. 3. Subscription plan: you have a 30-day free trial, and so far so good, after that you pay in increments based on the additional revenue the app generates for you + a fixed monthly fee no matter what happens. This is not at all clear when you subscribe. They will also continue to charge you the fixed even if you deactivate the app and remove it from your store... according to them the only way to not pay it is to message them and have them issue you a refund credit but only after you've paid (although a colleague once did it first, since it's the most intuitive thing to do). Overall, I don't feel like recommending it now and I'm actively looking for an alternative. Maybe I will change my review in the future.
Dear Virela Pets, Thank you for sharing your honest feedback. We appreciate you recognizing our past customer service efforts, and we're sorry to hear that your recent experience didn’t meet your expectations. We take your concerns seriously and will review how we can improve our responses to be more personalized and efficient. Regarding the product limitations with multi-currency purchases, we understand how important this is for global sellers, and we’re actively looking for ways to enhance functionality in this area. As for the subscription plan, we apologize for any confusion. We strive to be transparent about pricing and appreciate your feedback on the clarity of the billing process. If there's anything we can do to address your concerns or clarify details further, please don’t hesitate to reach out—we’d love the opportunity to improve your experience. We truly value your business and hope to regain your trust in the future. Team Zipify
Deleted on Shopify: Sept. 14, 2025, 4:54 a.m.