Lamborghini review for One Click Upsell ‑ Zipify OCU
April 6, 2021
Can you think of a solution where customers stop making the upsell purchase on accident? about 10-15% of upsells are canceled because customers didn't mean to buy. We even use the message fields to ensure customers understand its a second order. This creates extra work for us to cancel orders and not accidentally ship two orders to customers. UPDATE WARNING: 4/05 Just when you think the app can't get any worse, they are now adding products to the paid cart, and then OCU will remove it from the cart and refund customer. ShipStation won't recognize the change so this will lead us to send items unpaid for if you don't check every order manually.
Hey Lamborghini thanks for leaving a review. We looked into your upsell offers and discussed this with the team to see about avoiding the high refund rate you are experiencing and we have a few recommendations for your offers... First, if you're going to offer one more of the same product then it's important to make it super clear that this is in addition to what they've already purchased. We can see you're doing some of that already! But a more clear headline that says something like, "Thank you for your order, your order is complete". We also recommend offering an upsell product that costs less than the original product they bought. Some may refund due to buyers remorse after seeing the final price of what they just bought. For example a wine glass set. If you are going to offer the same thing as they just bought, since it's a higher price point some more left right content explaining the offer and how it's in addition to the original order would be helpful. Give that a shot and see if refunds come down. -Team Zipify
