17TRACK Order Tracking
Simplify order management with smooth tracking and returns
Rating
4.9
feedback
3,284
chart
#184
All reviews
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March 23, 2025
I had a fantastic experience with Odie! She was incredibly helpful, attentive, and quick to resolve my issue. Her exceptional customer service made my day. Highly recommended!
Jan. 27, 2025
17Track is easy to use and very easy to run with shopify the support is great too specifically Odie. She assisted me very quickly and this review is the least I can do for her. I recommend 17Track
Jan. 24, 2025
JAY was great and very helpful and patient with me. I don't know how many times she explained it to me, sent me links and videos, and I finally installed everything. And it works! Thank you very much <3
Jan. 23, 2025
"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."
Dear customer, We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments. As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota. We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings. We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience. Thank you again for your suggestions and wish you a have a good time. Best Regards 17TRACK