17TRACK Order Tracking
Simplify order management with smooth tracking and returns
Rating
4.9
feedback
3,284
chart
#184
All reviews
Review RSS Feed
Dec. 6, 2024
Dec. 6, 2024
Really amazing app, it improves my work as I spend less time searching everywhere... everything is grouped together, great job!
Dec. 6, 2024
I’ve been using 17TRACK Order Tracking for a week, and it’s been really useful. It tracks all my orders in one place and provides real-time updates. So far, it’s reliable, and I would recommend it for efficient order tracking
Dec. 20, 2024
Don't install this app unless you are sure you want to use it and already have a shipping / carrier account I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare
Dear customer, We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble. Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem. Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase. If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it. We sincerely hope to get your reply and solve your problem. 17TRACK Team
Dec. 5, 2024
This app sends delivery notification email before the order delivers to the customer. Not recommended.
Dear Customer, Thank you for taking the time to provide us with your feedback, your input is extremely valuable to us. Regarding the issue you have mentioned, we are eager to assist you in resolving it promptly. We have already reached out to you via email and are looking forward to your response so that we can address your concerns swiftly. Normally, our app is designed to send email notifications to customers only when a status has changed and the corresponding status email notification is turn on in 17TRACK app by the user. We are puzzled as to why the situation you described occurred. Therefore, your response is of great importance to us as it provides crucial information for our improvement and enhancement. We sincerely look forward to your reply. Wishing you a pleasant day. 17TRACK Team
Dec. 4, 2024
Dec. 3, 2024
This is a great App! Especially the Live Chat, that includes real life people. No Robots! Lol The whole team is super nice! Try it out, you may like it.
Store
My Store
Using app
About 16 hours
Dec. 3, 2024
Dec. 3, 2024