17TRACK Order Tracking
17TRACK Order Tracking - Shopify Returns & Exchanges
Rating
4.9
feedback
2,976
chart
#133
All reviews
Review RSS Feed
April 26, 2024
Parfait je recommande cet application de suivie ! très simple et efficace. Très bonne application pour les E-commercant
May 15, 2024
This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!
Dear Customer, We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers. Regarding the issues you mentioned, as discussed in our email communication: 1. About Our Updates: We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes. 2. About the Impact: Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video. 3. About the Solution: When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection. Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice. If you have any further questions or concerns, please feel free to let us know. 17TRACK Team
April 21, 2024
Meilleure application suivi commandes, tout est bien expliqué et facile a utiliser , je recommande sans exception!
April 21, 2024
17Track offers reliable professional tracking of all my orders, which provides peace of mind to my customers who are eagerly waiting for their delivery. Highly recommended!
April 14, 2024
I recently downloaded the 17track app for my store Iona and the interface and design of the app is simply just amazing! download this app!
Sept. 23, 2024
Abby with the 17Track team is the best! Great support and response time to help with anything I need. Highly recommend using them as your tracking service, it's simple to set up and easy for customers to use.
Aug. 22, 2024
I recently contacted 17Track customer support regarding difficulties with tracking several of my orders. Despite the complexity of the situation, the support team resolved all issues within 24 hours, demonstrating exceptional efficiency and responsiveness.
April 10, 2024
Perfect for using the 17TRACK Order and make our customers have more engaging experience in exploring our website.
April 8, 2024