17TRACK Order Tracking
Simplify order management with smooth tracking and returns
Rating
4.9
feedback
3,284
chart
#184
All reviews
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Nov. 13, 2024
Nov. 13, 2024
邮件通知可以加一个日语的吗
亲爱的客户， 您好，非常感谢您宝贵的时间给予我们反馈和建议，您的反馈是我们进步的方向。我们致力于让每一个使用我们17TRACK APP的用户满意。 关于您提到的功能，我们已经反馈给我们的技术开发团队，并且邮件模板的日语下周即将上线，敬请期待。 另外，如果您的销售市场语言只有日语的话，我们建议您现在也可以把默认的英语邮件模板直接编辑成日语，也可以实现邮件模板是日语的业务场景。 有任何问题请随时联系我们的在线会话客服或者通过邮件联系我们，我们会尽快协助您解决。 祝您生活愉快。 17TRACK团队
Nov. 12, 2024
Nov. 12, 2024
Nov. 12, 2024
Lovely App! And excellent customer support The staff were very helpful in resolving a matter that I had contacted them about.
Nov. 10, 2024
Nov. 7, 2024
Spoke to the live chat, i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory. She then directed me to changing the URL, in which i explained that his is not CSS or HTML.. She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page. In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself. Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL.... So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL.. If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!
Dear user, Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS and HTML. We understand how important this feature is to you, and we apologize for any frustration this may have caused. We also apologize for not understanding your needs at the beginning, so we confirmed with you again, and thank you for your patient explanation. At this time, we are unable to make changes to the CSS and HTML as per your request. However, we want to assure you that we have shared your valuable feedback with our technical team. They are currently reviewing the situation and considering ways to improve and expand customization features in future updates. Your suggestions are incredibly helpful to us, and we appreciate your input as it helps us prioritize improvements. We are committed to delivering the best possible experience for all our users, and we will continue working hard to make sure our platform evolves to meet your needs. Once again, thank you for your feedback and your patience. We hope to provide a more tailored and flexible experience soon. Please feel free to reach out if you have any other questions or concerns – we’re always here to help! Best regards, 17TRACK