17TRACK Order Tracking
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Merci à Winnie pour sa réactivité. Elle m'a aidier pour supprimer le logo "Powered by 17 track" sur ma page de tracking. A bientôt sur My Best Store
17TRACK has been a game-changer for our D2C brand as we scale operations in the US market. The platform’s intuitive interface simplifies tracking shipments across multiple carriers, ensuring our customers receive real-time updates and fostering trust in our service. Their robust system handles high volumes seamlessly, saving us countless hours and allowing us to focus on growth. What truly sets 17TRACK apart is their outstanding customer support—always empathetic, proactive, and quick to resolve issues, they feel like an extension of our team. Reliable, efficient, and customer-focused, 17TRACK has become an indispensable partner in our journey.
Sounds great! Quick reply, not sure if it's a robot. But it's a great response.
Jay & Winnie were great help, great customer support. Thank you!
super customer service JAY. Thank you
After setting up 17TRACK as advised by our 3PL partner I have contacted support a number of times and despite being on the lowest plan the support has been excellent. They understood my questions, situation and requirements well. The advice given has helped in so many ways. Thank you to Jay, Bianca, Denver and Emily. Even on the lowest paid plan the app works well for what we need. Once we are in a position to upgrade we will, and thus be able to take full advantage of the features such as analytics and more.
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer, We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us. Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results. The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier. We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance. Looking forward to your response. Best regards 17TRACK
Great, great app, great customer service
One of the most useful app for small businesses! Gives customer confidence to shop with you and ensure they feel safe and secured with updates and the ability to track their package anytime on YOUR website! Would recommend!
Si vous recherchez une application pour permettre à vos clients de suivre pas à pas leur statut de livraison en temps réel et sans quitter votre site internet, n'hésitez pas une seconde.
Best app to track shipments, highly recommended. Support team is always online and provides support at any time.
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