17TRACK Order Tracking

Dear customer, We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble. Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem. Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase. If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it. We sincerely hope to get your reply and solve your problem. 17TRACK Team

Dear Customer, Thank you for taking the time to provide us with your feedback, your input is extremely valuable to us. Regarding the issue you have mentioned, we are eager to assist you in resolving it promptly. We have already reached out to you via email and are looking forward to your response so that we can address your concerns swiftly. Normally, our app is designed to send email notifications to customers only when a status has changed and the corresponding status email notification is turn on in 17TRACK app by the user. We are puzzled as to why the situation you described occurred. Therefore, your response is of great importance to us as it provides crucial information for our improvement and enhancement. We sincerely look forward to your reply. Wishing you a pleasant day. 17TRACK Team