17TRACK Order Tracking
Simplify order management with smooth tracking and returns
Rating
4.9
feedback
3,282
chart
#171
All reviews
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Jan. 24, 2026
0 STARS! Avoid this app like the plague. Do it for your business! Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.
Dear User, Thank you for your valuable feedback. We have recorded all your points and sincerely apologize for any inconvenience caused. Below is a summary of our responses: 1. Regarding the Complex Setup We will relay your feedback to our product team to improve usability. In the meantime, you can familiarize yourself with our app through the following resource: • Schedule a personalized product demonstration to explore core features with a specialist; 2. Regarding Adjustments to Free Quotas and Subscription Inducement The free quota we offer to users of the free plan has always been 50. and We operate on a voluntary basis, allowing users to purchase the right plan according to their business needs. 3. Regarding Inability to Retrieve Logistics Information This issue is typically due to the following reasons. We recommend troubleshooting step by step: • Verify if the carrier’s official website has updated information: Our data is sourced from official channels. If the carrier’s website shows no tracking updates, we cannot retrieve the information either; • Check if your quotas are sufficient: Once quotas are exhausted, the system will pause synchronization and tracking. 4. Regarding Paid Plans and Market Positioning We invite you to schedule a personalized online demo to see our core features in action. Thank you for your feedback. We will keep improving our product, and sincerely wish you continued success in your business. Best regards, 17TRACK Customer Service Team
Jan. 24, 2026
The app itself works and is actually quite nice in terms of features and usability. However, the map localization does not work, at least in Italy. I reported this issue over 2 months ago, but nothing has been fixed so far. Every time I contact support, I only receive the same reply: “I will report this to the technical team and get back to you within 12 hours.” Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback. I’ll let others draw their own conclusions.
Dear User, Thank you for taking the time to provide such sincere feedback. The issues you have highlighted are of utmost importance to us, We fully understand your disappointment and sincerely apologize that our current service has not yet fully met your expectations. Regarding the issue you reported about map location display, please allow me to provide the following explanation: Our technical team is actively optimizing the address database and location logic. Once again, thank you for your constructive feedback and support. Best regards, 17TRACK Customer Service Team
Jan. 23, 2026
Jan. 23, 2026
Jan. 22, 2026
Val , the best customer service i have met on shopify , thank you very much for your professional and patience , this is a good app ,very stable and affordable , excellent!!!
Jan. 22, 2026
Very GOOD App!!! and good assitance at any time. THANK YOU! I recommend this app.