17TRACK Order Tracking
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So far with the 1 order I have received, it was tracked accurately. Every step was documented during its journey. Easy to find tracking package with both the tracking number and the order number.
Excelente atención al cliente. Echo y Denver fueron muy amables, rápidos y profesionales. Muchas gracias también a todo el equipo por su excelente trabajo ¡Muy recomendable!
Es gibt keine Möglichkeit PrePaid Credits zu kaufen ohne ein Abo zu haben. Für kleine Shops lohnt sich ein Abo aber nicht, bzw. ist zu teuer, weil man keine 200 credits im Monat benötigt, sondern vielleicht nur 80 oder mal 120. Zwar bekommt man free Credits, aber in manchen Monaten reicht das nicht und dann kann man keine PrePaid Credits kaufen sondern wird genötigt ein Abo abzuschließen. Natürlich könnte man sagen "kostet ja nur...", doch bei der Vielzahl von Apps die man so benötigt, sorgt dies alles für eine ständige Erhöhung der Grundkosten für den Shop-Betrieb und macht es immer schwieriger profitabel zu bleiben, wenn man noch Ads bezahlen muss und keine große Margen hat.
Thank you for your honest feedback. We take your concerns seriously and understand that our plan structure may not feel ideal for smaller stores with fluctuating order volumes. We would like to explain the options we offer from both a short‑term and long‑term perspective: 1. Short‑term: We offer a Free Plan with 50 credits, and there are also onboarding tasks within the app – once completed, you can earn additional free credits. We suggest trying these first to see if the features meet your needs. 2. Long‑term: If the free credits are not enough in a given month (e.g., during an ad campaign), you can purchase a 200-credit monthly plan ($9/month) for that period – with no long‑term commitment, and you can cancel at any time. We have already shared your feedback with our product team to consider offering even more flexible options (such as smaller credit packs or prepaid models) in the future. We would appreciate it if you would give us another chance – and we're always here to answer any questions. Best regards, The 17TRACK Team
Customer service responded very quickly.
Always been amazing and simple, superb work
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