17TRACK Order Tracking
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You must install this app to keep track of your customers shipments and also to give your customers the option to track their orders which then means you also increase chances of bringing customers back to your store. Support team is very helpful and very quick are answering questions. Thank you JAY for the amazing support!
Good app. It saves lots of time to help customers to check the order status. And the language can be adapt to the user's language. That is great!
We’ve been getting pretty poor support despite being on an annual plan. Whenever we ask about platform functionality, the info we’re given is often inaccurate or just wrong, which means we end up having to figure things out ourselves. You’d expect the support team to at least know how the basic features work.
Dear Customer, Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own. We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance. Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you. Sincerely, The 17TRACK Team
great product, i find it very important
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