17TRACK Order Tracking
All reviews
Review RSS feed
La mejor solución para el rastreo de pedidos y un soporte de diez Como propietarios de Innovagizmo, buscábamos una forma de dar tranquilidad a nuestros clientes sin complicaciones técnicas. 17TRACK ha sido la solución perfecta. Lo que más nos ha sorprendido, más allá de la potencia de la herramienta, es la calidad de su soporte técnico. Desde el primer momento, el equipo de atención al cliente ha sido extremadamente atento y resolutivo. Nos ayudaron a configurar cada detalle para que la página de seguimiento hablara el mismo idioma que nuestra marca, respondiendo a nuestras dudas de forma rápida y personalizada. Es un alivio contar con un soporte post-venta tan humano y profesional en el mundo del software. Lo que destacamos de nuestra experiencia: Atención al cliente inmejorable: Siempre dispuestos a ayudar con una sonrisa y soluciones reales. Transparencia total: Nuestros clientes ahora ven el mapa de sus envíos en tiempo real, lo que ha reducido las consultas por mensaje Privacidad y Seguridad: Se nota que se toman en serio la normativa y la protección de datos, algo vital para nosotros en Europa. Fácil de usar: Una interfaz intuitiva que nos permite centrar nuestro tiempo en vender gadgets, no en solucionar problemas logísticos. Si buscas una aplicación que no solo funcione bien, sino que tenga un equipo detrás que realmente se preocupe por tu éxito, 17TRACK es la elección correcta.
muy buen servicio de los asistentes ayudan super recomendado
You must install this app to keep track of your customers shipments and also to give your customers the option to track their orders which then means you also increase chances of bringing customers back to your store. Support team is very helpful and very quick are answering questions. Thank you JAY for the amazing support!
Good app. It saves lots of time to help customers to check the order status. And the language can be adapt to the user's language. That is great!
We’ve been getting pretty poor support despite being on an annual plan. Whenever we ask about platform functionality, the info we’re given is often inaccurate or just wrong, which means we end up having to figure things out ourselves. You’d expect the support team to at least know how the basic features work.
Dear Customer, Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own. We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance. Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you. Sincerely, The 17TRACK Team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.