17TRACK Order Tracking
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o suporte é ótimo e o aplicativo funciona muito bem, sempre solícitos
Very good app, and Great assistance. Very quick also, so i highly recommend this app.
Sehr guter Service und schnelle Bearbeitung
0 STARS! Avoid this app like the plague. Do it for your business! Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.
Dear User, Thank you for your valuable feedback. We have recorded all your points and sincerely apologize for any inconvenience caused. Below is a summary of our responses: 1. Regarding the Complex Setup We will relay your feedback to our product team to improve usability. In the meantime, you can familiarize yourself with our app through the following resource: • Schedule a personalized product demonstration to explore core features with a specialist; 2. Regarding Adjustments to Free Quotas and Subscription Inducement The free quota we offer to users of the free plan has always been 50. and We operate on a voluntary basis, allowing users to purchase the right plan according to their business needs. 3. Regarding Inability to Retrieve Logistics Information This issue is typically due to the following reasons. We recommend troubleshooting step by step: • Verify if the carrier’s official website has updated information: Our data is sourced from official channels. If the carrier’s website shows no tracking updates, we cannot retrieve the information either; • Check if your quotas are sufficient: Once quotas are exhausted, the system will pause synchronization and tracking. 4. Regarding Paid Plans and Market Positioning We invite you to schedule a personalized online demo to see our core features in action. Thank you for your feedback. We will keep improving our product, and sincerely wish you continued success in your business. Best regards, 17TRACK Customer Service Team
Very good application and exceptional customer support; I recommend it!
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