17TRACK Order Tracking
Simplify order management with smooth tracking and returns
Rating
4.9
feedback
3,130
chart
#132
All reviews
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Jan. 6, 2026
Excellent app with outstanding support! 17TRACK so far has been a game-changer for our store. The app is incredibly easy to set up and works seamlessly with multiple suppliers, which is exactly what we needed. The branded tracking page looks professional and has significantly reduced our "Where is my order?" inquiries. What really sets 17TRACK apart is their customer support. Odie was absolutely incredible—responsive, knowledgeable, and went above and beyond to help us get everything configured perfectly. It's rare to find this level of support, especially with a free app! The features are top-notch: real-time tracking, automated email notifications, and the dropshipping mode is perfect for our business model. Highly recommend 17TRACK to any store owner looking for a reliable order tracking solution. 5 stars!
Jan. 6, 2026
Jan. 6, 2026
Tracking updates were timely and accurate. The package arrived safely and within the expected delivery time. Overall a smooth experience.
Jan. 5, 2026
Jan. 4, 2026
When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.
Dear Customer, Thank you for bringing the issue regarding last-mile tracking information display to our attention. We sincerely apologize for any inconvenience caused by inaccuracies in the tracking updates. Our technical team has already taken steps to optimize the system accordingly. Our team has now fully resolved the display issue. The tracking page will accurately show both the initial carrier and the last-mile carrier information along with their corresponding tracking numbers. Additionally, the system notification issue regarding last-mile carrier details has been resolved. We deeply regret any additional support burden this has placed on your team. With the implementation of these fixes, you and your customers will now enjoy consistent and stable tracking visibility throughout the entire delivery process. We will continue to optimize system performance and maintain ongoing monitoring. If you have any further questions, our support team is always available to assist you. Thank you for your valuable feedback, which helps us continuously improve. We value our partnership with you and are committed to providing you with reliable service. Sincerely, The 17TRACK Team