99minds Gift Card & Loyalty
99minds is highly praised by ecommerce merchants for its seamless integration with various POS systems and Shopify, offering omnichannel gift card and loyalty solutions. Customers appreciate the flexibility, user-friendliness, and responsiveness of the support team. The app has been described as a game-changer, providing a solid addition to tech stacks and creating intentional rewards experiences for customers. Positive themes include seamless setup, responsive support, omnichannel capabilities, and customization options. However, there are mentions of a learning curve during setup and the app being on the pricey side for some users.
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We've loved working with 99minds! We're excited to finally offer a seamless gift card experience across both our boutiques and online store, making it easy for customers to shop and redeem wherever they choose. We're also thrilled to have our loyalty program available online, so customers can earn and redeem rewards whether they're shopping in-store or online. The Shopify and Klaviyo integrations have been smooth, the platform is easy to use, and the support team from Runit & 99Minds are always quick to respond and incredibly helpful. It's been a great experience, and we'd happily recommend 99minds to any retailer looking for a reliable omnichannel gift card and loyalty solution.
The 99minds customer support team was outstanding throughout our loyalty program setup. We needed a system that could work seamlessly across both online (Shopify) and offline (in-store POS) channels, with multiple membership tiers, and they patiently guided us through the entire process — about 2 months from start to finish. Every time we had a question or hit a technical snag, their response was quick and genuinely helpful. Highly recommended for any brand that wants a loyalty program truly tailored to their business, not just a generic template.
Thank you very much for your feedback. We are excited to have you onboard.
Terrible customer service. I wanted help with some of the free features, and stated multiple times that I intend to stay in the free plan, and I kept getting forced to upgrade my plan. After asking for help multiple times on the free features, finally I was given a trial of the paid version, even though I stated that I don't want it. They don't listen to their customers and just push the paid plans. The app might be good itself, but this attitude was a complete turn off for me.
We’re sorry the conversation left you feeling unheard or pressured to upgrade. Our team’s intention was to explain which features are included in the free plan and which require a paid plan, but we understand that this may not have been communicated clearly. The trial was offered only to give you access to the additional features you were asking about, not to force you into a paid subscription. We respect your decision to remain on the free plan and regret that the interaction created a different impression. Thank you for sharing your feedback. We’ll use it to improve how we explain plan limitations and options in the future.
Since integrating 99minds with our Runit POS and Shopify setup, our customers can now redeem gift cards and loyalty rewards seamlessly online, not just in-store. It's made the whole shopping experience feel more connected, whether someone's checking out on our website or in person. 99minds has been a great addition to our already amazing Runit POS and Shopify combo, and our customers have really noticed the difference.
Thank you for the feedback!
We’ve been using 99minds for our loyalty and store credit program at Maxwell James, and it’s been a solid addition to our tech stack. We needed something that could bridge online and in-store, and this gets us much closer than anything else we’ve tried. The flexibility around points, rewards, and campaigns is strong, and once it’s set up correctly, it runs smoothly. It’s helped us create a more intentional rewards experience for our customers without overcomplicating things on the front end. There is a bit of a learning curve on setup, especially if you’re trying to align it with POS and email/SMS flows, but their support team has been responsive and helpful when we’ve needed it. Overall, a good option if you’re serious about building a loyalty program that actually integrates into your business and not just sits on the sidelines.
Thank You Maxwell James Team!
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