99minds Gift Card & Loyalty
The reviews for the 99minds Shopify App are overwhelmingly positive, with users praising its seamless integration with Shopify and other platforms, such as Runit and Klaviyo. Customers appreciate the true omnichannel gift card and loyalty experience it offers, allowing them to easily redeem rewards online and in-store. The customer support team is highlighted as responsive, helpful, and patient, guiding users through setup processes and addressing any technical issues promptly. Users also mention the flexibility, customization options, and user-friendly interface of the app, making it a valuable addition to their tech stack. However, there is one negative review mentioning issues with customer service pushing for paid plans despite the user's preference for the free version.
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We've had a great experience with 99minds! The integration between Shopify and Runit makes it easy for us to offer a true omichannel gift card and loyalty experience, whether our customers are shopping online or in-store. The platform works well, and the 99minds team (and Runit) is always responsive and helpful whenever we need them. It has been a great solution for Brand Bar, and we definitely recommend it!
We've loved working with 99minds! We're excited to finally offer a seamless gift card experience across both our boutiques and online store, making it easy for customers to shop and redeem wherever they choose. We're also thrilled to have our loyalty program available online, so customers can earn and redeem rewards whether they're shopping in-store or online. The Shopify and Klaviyo integrations have been smooth, the platform is easy to use, and the support team from Runit & 99Minds are always quick to respond and incredibly helpful. It's been a great experience, and we'd happily recommend 99minds to any retailer looking for a reliable omnichannel gift card and loyalty solution.
Thank you very much for the feedback. Appreciate it.
The 99minds customer support team was outstanding throughout our loyalty program setup. We needed a system that could work seamlessly across both online (Shopify) and offline (in-store POS) channels, with multiple membership tiers, and they patiently guided us through the entire process — about 2 months from start to finish. Every time we had a question or hit a technical snag, their response was quick and genuinely helpful. Highly recommended for any brand that wants a loyalty program truly tailored to their business, not just a generic template.
Thank you very much for your feedback. We are excited to have you onboard.
Terrible customer service. I wanted help with some of the free features, and stated multiple times that I intend to stay in the free plan, and I kept getting forced to upgrade my plan. After asking for help multiple times on the free features, finally I was given a trial of the paid version, even though I stated that I don't want it. They don't listen to their customers and just push the paid plans. The app might be good itself, but this attitude was a complete turn off for me.
We’re sorry the conversation left you feeling unheard or pressured to upgrade. Our team’s intention was to explain which features are included in the free plan and which require a paid plan, but we understand that this may not have been communicated clearly. The trial was offered only to give you access to the additional features you were asking about, not to force you into a paid subscription. We respect your decision to remain on the free plan and regret that the interaction created a different impression. Thank you for sharing your feedback. We’ll use it to improve how we explain plan limitations and options in the future.
Since integrating 99minds with our Runit POS and Shopify setup, our customers can now redeem gift cards and loyalty rewards seamlessly online, not just in-store. It's made the whole shopping experience feel more connected, whether someone's checking out on our website or in person. 99minds has been a great addition to our already amazing Runit POS and Shopify combo, and our customers have really noticed the difference.
Thank you for the feedback!
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