All reviews

Rating Breakdown

  • 5
    95% (325 ratings)
  • 4
    3% (12 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (4 ratings)
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5 / 5 Share

Oct. 9, 2024

A2X is a great app for giving me clear profit visibility and allowing me to calculate my GST in AU Nicole was very helpful in onboarding me to A2X and dealing with all of my questions. She broke everything down visually so i now have a much better understanding of how to use everything

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 7, 2024

A2X's customer support has been excellent. Especially Nicole, who quickly and effectively helped solve the problem every time. Thanks so much.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 6, 2024

so far it sucks. It's stuck because sku's have - in them. And they seem to have not figured this out yet. I'm kinda pissed I'm having to tell them how to fix this.

Using app

4 days

Total reviews

3

Average rating

2.3

5 / 5 Share

Sept. 24, 2024

A2X has been a tremendous help so far. Its automation for reconciling transactions between Shopify and Xero is a huge time-saver. Plus, their customer support has been excellent.

Using app

Over 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 17, 2024

I'm absolutely happy how A2X works and syncs data of our Sopify sales and payouts with our Quickbooks Online account. It's a great tool with very precise data. The A2X Support Team answered all my questions within really 15 minutes as they promise. They resolved the issue of missing some historical payouts during 15 minutes as well. I tried other apps, and now I can say with complete confidence A2X app is the best solution.

Using app

About 2 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 13, 2024

The software looks complex however the support team helped me set it up, and answered all questions I had about any discrepancies I noticed. This app saves so much time on generating reports and finding the lost expenses in them, then transferring the information manually to QBO. Highly recommend

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

Quick, clear, efficient and friendly customer service. Excellent communication and a real "can-do" attitude from all the staff.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

Onboarding was amazing, super easy to set up and get started right away to categorize all my fees from Shopify. I think this is an amazing tool that has already relieved so much bookkeeping and accounting stress for myself and it's that much easier to keep my books clean so I can focus on bringing in revenue into the business.

Using app

23 days

Total reviews

7

Average rating

4.9

5 / 5 Share

March 30, 2025

If you have a large Chart of Accounts, it takes a while to set up - but it is well worth it. The detailed allocation of transactions to individual accounts saves large amounts of time - particularly if you use multiple payment gateways in Shopify. And the support is very responsive. They answer most questions quickly and never hesitate to explore more complex questions. I also worked with Nicole at A2X on some pretty complex questions about switching from our old financial system to Xero + A2X. She is a real gem. Extremely knowledgeable and no question was too big or too small.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Excellent customer support. Highly recommended.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the fantastic review, Baby's Luxury Lane! We love to hear you had an excellent experience with our support team. Your recommendation means a lot to us! We’ll be here when you need us 😊

5 / 5 Share

July 25, 2024

I would like to commend the entire team at A2X for their outstanding service. We have been using their services for a few years now, and the onboarding process was the smoothest experience we've ever had with an app company. Since then, whenever we've had questions—often due to our own lack of knowledge—the team has been consistently patient and responsive. They are always quick to clarify any confusion, whether through email or screen shares, and do so with a cheerful and nonjudgmental attitude. Their professionalism and support have been invaluable to us.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the glowing review! We are dedicated to ensuring that our customers feel supported and valued every step of the way. Your kind words serve as a great motivation for us to continue providing excellent service and assistance to all our valued users. Thank you for choosing A2X and we look forward to continuing to provide you with outstanding service for many years to come!

5 / 5 Share

July 25, 2024

A2X Support responds quickly!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, Rachel! That's music to our ears! We're delighted to hear that our response time hit all the right notes for you :) Don't hesitate to reach out anytime, we're here to help.

5 / 5 Share

July 19, 2024

I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your glowing recommendation 🌟 We're happy to hear that A2X's automation has saved you heaps of time! Manuela is indeed an amazing team member - we love to hear that she was a great support! If you ever need further assistance, please don’t hesitate to reach out :-)

5 / 5 Share

July 16, 2024

This product is excellent. Customer service is among its best features. The customer support team is always quick to respond and will troubleshoot any issues until they are resolved. Strongly recommended!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear you're enjoying A2X and experiencing gold standard customer support! Thank you for your recommendation—it means a lot! Cheers to happy ecommerce accounting! 🌟

5 / 5 Share

July 16, 2024

Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your fantastic review! We love that A2X streamlines your ecommerce accounting 🎉 Our team strives to provide gold standard support, so we're thrilled that you've had a 5-star experience with us! We'll be here when you need us :-)

5 / 5 Share

July 15, 2024

Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.

Using app

Almost 3 years

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for the glowing review, Smell Away Ltd! We love that A2X saves you time. We also love to hear about your brilliant experience with Lana - she is amazing! We're here to assist with any more questions you may have :-)

5 / 5 Share

July 10, 2024

This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.

Using app

Almost 4 years

Total reviews

9

Average rating

5.0

Developer Reply

Wow - thank you for the awesome feedback, RIA Eyewear! We're thrilled that you love our product, and we're especially grateful for your kind words about our team. Providing gold standard support and ensuring everything is resolved is what we're all about! Your recommendation means a lot to us. We'll be here when you need us :-)

5 / 5 Share

July 3, 2024

Shopify support always replies fast and resolves issues fast and accurate

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. Our support team is comprised of numerous specialists, and all of us are very experienced with Shopify and all other integrations we offer. At A2X, we pride ourselves on providing top-notch customer service, and it's always great to hear when we make a positive impact. We appreciate your kind words and look forward to assisting you in the future.

5 / 5 Share

June 30, 2024

Ling was prompt and really efficient in dealing with my query

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words about your positive experience with Ling! Your satisfaction is our priority, and we aim to continue providing stellar service. We're here to help make your ecommerce accounting a breeze!

5 / 5 Share

June 25, 2024

I was using webgility and it crashed and they could not fix it. I often thought do I need every sale imported to QBO? I tried A2X and was fortunate to have Manuela Abrams help me. She knows the A2X system and accounting so she guided me through the set up procedure answer questions along the way. She was 100% helpful and got me up and running. Another great thing is when I have a question she reponds! I am happy to be using A2X and off Webgility

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

We absolutely love this, Lost Art Press - thank you! Manuela is incredible and we love to hear that she provided a smooth experience with her expertise! We truly appreciate your support. You know where to find us - we’ll always be here to help :-)