A2X Sync for QuickBooks & Xero
Integrate Shopify and QuickBooks Online or Xero with A2X
Rating
4.9
feedback
314
chart
#569
All reviews
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Jan. 25, 2024
Just getting started with A2X, but I've been super impressed with their customer support team! Set-up was a breeze and Victoria was very knowledgeable and helpful!
Thank you for the amazing review, Sami! 🌟 We're thrilled to hear that you found our customer support team helpful and knowledgeable. Victoria is indeed a rockstar! We're here to make your A2X journey smooth sailing all the way. If you have any questions or need further assistance, feel free to reach out. Happy accounting!
Jan. 23, 2024
I have just started using A2X for our shopify to xero interface and I am very impressed with the way the application is set up and its ease of use. The 5 stars is very much driven by the amazing support team. They have been on hand to guide me through any issues with in depth guides and "how to" videos. Equally impressive is the speed of response from the team, literally a few minutes. A great start and i can see that this product is going to simplify our accounting processes dramatically.
Wow! 🌟 Thank you for the glowing review! We are thrilled to hear that you are impressed with A2X and that our support team has been able to provide you with excellent and super responsive assistance. We strive to provide not only a great product but also the top-notch support to our customers. It's fantastic to hear that you have experienced this firsthand. Thank you for choosing A2X and we'll be by your side, if you'll need any assistance :) Cheers to simplifying accounting processes!
Jan. 23, 2024
I am thrilled to share my excitement about starting to work with this app and the exceptional service it promises. I want to particularly highlight the outstanding customer service provided by Victoria. In several Zoom conversations with Victoria, I've experienced a level of attentiveness, helpfulness, and overall professionalism that has truly set a high standard. Not only is Victoria incredibly nice, but she goes above and beyond to ensure that I am satisfied and thoroughly understood. What truly stands out is her willingness to address any questions I may have. Victoria consistently leaves a window open for more questions, creating a wonderful and supportive atmosphere. This kind of dedication to customer satisfaction is rare and greatly appreciated. I believe that a positive customer service experience is integral to the success of any service, and Victoria's contributions have undoubtedly made my onboarding process smoother and more enjoyable. I am confident that, with such exceptional customer service, this app and its services will prove to be an invaluable asset.
Thank you for taking the time to share your experience with us. Your feedback truly warms our hearts and motivates us to continue delivering top-notch support to all our customers. Victoria is indeed a valuable member of our team, and your recognition of her attentiveness, helpfulness, and professionalism reaffirms our commitment to providing the best customer service possible. Creating a supportive atmosphere for our customers is one of our top priorities, and it is beautiful to know that Victoria's dedication has made your onboarding process smoother and more enjoyable. We are confident that with our exceptional customer service, you will continue to find great value in our app and its services. We truly appreciate your feedback and look forward to continuing to exceed your expectations. Thank you for choosing A2X for your e-commerce accounting needs!
Jan. 19, 2024
The A2X product and their team is awesome! I've been doing ecommerce since 1994 and have both helped other companies and built my own to transact multiple billions of dollars in ecommerce. In the early days we built all our own tools and connected everything with our own code. Today, it's all about selecting existing apps and plugging them in. Usually much easier, but not always. If something is broken, you can no longer access the code and just fix it. THAT is where great companies such as A2X come in...They will walk you through the set up, and if something doesn't work their team is quick to respond. FURTHER, well designed tools like A2X "aggregate" shopping cart transactions so you are not cluttering your financial system with every single transaction. Not all middleware/connector apps do this! This becomes increasingly important as your company grows. Turn it on. Plug it in. Go! Ecommerce simplified! - Andy
Wow, Andy! Your extensive background in ecommerce truly speaks volumes about your expertise. You are the Wizard of ecommerce, doing int since 1994!! Impressive! It would be so interesting to hear your stories of how it was done back in the day. A2X was founded in 2014 by ecommerce business owners on the simple premise that "ecommerce accounting shouldn't be this hard". The "aggregation" feature you mentioned is indeed a game-changer. With A2X, you can streamline your financial reporting without cluttering it with every single transaction. We understand the need for efficiency as your company grows, and we're humbled to have played a part in simplifying your ecommerce experience. Thank you once again, Andy, for your adventurous spirit and taking the time to share your feedback. We're thrilled to have you as a customer and we look forward to continuing to support you on your ecommerce journey. Turn it on, plug it in, and let's simplify ecommerce together :)
Jan. 17, 2024
So long as the features do what you want them to do, the most important aspect of a piece of software like this is the customer support, and A2X really impressed me with their service. Getting financial data all hooked up properly isn't a straightforward thing, even with really good software and plenty of experience. Elspeth especially was an absolute breeze to work with, super responsive, knowledgable, and made me feel like she genuinely wanted to help. When we hit a complicated snag, she even suggested we hop on a call so I could screen share and try to fix it together—which we did! I tried a competing integration before this, and even though they had a few features I liked that A2X didn't have, their support was slow and not particularly helpful. So far, the software is working well, and I'm confident that if anything goes awry, I'll get the support I need. Highly recommended.
We couldn't agree more that customer support is a vital aspect of any software, especially when it comes to getting financial data all hooked up properly. We understand that it can be a complex process, even with top-notch software and experience under your belt. That's why we're thrilled to hear that Elspeth provided you with exceptional assistance. She is truly a gem, and she always goes above and beyond to assist customers. Thank you once again for your kind words. We appreciate your trust in A2X, and we look forward to continuing to meet and exceed your expectations.
Jan. 3, 2024
Victoria Port onboarded me and she was awesome!
Hi, Dalkin and Co - thank you for the positive review! We're delighted to hear that you had the pleasure of being onboarded by Victoria - she is amazing! We look forward to continuing to provide you with the best support possible :)
Jan. 2, 2024
The CS team at A2X are great. Contact them in the evenings, at weekends, whenever I can make time to get my accounts done; they're always there to assist. The app is good, too. Set and forget for the most part. I only ever need to get in touch when there is some extra magic I want to have, or when I'm not sure of something. Thanks!
Thank you for taking the time to write such a thoughtful review! We are so glad to hear your positive experience with the app and our support team. We're grateful for your support and will be here for questions and the occasional magic!
Dec. 21, 2023
Overall, this app works well and performs the tasks we need it to perform. There are some small hiccups with the user interface, which would require involvement from the A2X support team to resolve (mostly surrounding updates to users and/or transferring information between users). However, I give them a resounding 5 stars because their customer support goes very far above and beyond for their customers. Not only did they help me, but they made suggestions on how to save money and best utilize their platform. If you run into an issue, their customer support will go miles to make things right. I would highly recommend for that reason alone, plus their product fulfills our business needs.
Thank you for the 5 star review, Gut Food! We're happy to hear you had a fantastic experience with Ling - we strive for a gold standard support and love to go above and beyond! We'll be here when you need us :)
Dec. 8, 2023
A2X is genius and the team members are very supportive. While I investigating the difference in clearing account, I also found some misallocated bank transactions that happened from last financial, feel so good that I can solve them right away with our tax accounts. While I having questions, the support team can always support me with the very useful information and clues.
Thank you so much for your genius review! We are thrilled to hear that you find our A2X product to be a game-changer and that our team members have been supportive throughout your journey. We take great pride in our support team, and we're delighted to know that they have been able to assist you with valuable information and clues whenever you have had questions. Providing excellent customer support is a top priority for us, and we're glad that we have been able to meet your expectations. Thank you once again for your kind words. It means a lot to us to receive positive feedback from satisfied customers like you. If you ever need any further assistance or have more questions, please don't hesitate to reach out. We're here to support you every step of the way.
Nov. 30, 2023
A2X is an indispensable tool if you have high volume of online sales, I couldn't go back to processing the settlements in excel. The cost feature has been very helpful too. The data is reliable and it's processed in a timely manner. Their support team is very responsive, and most issues are resolved the same day. I highly recommend this service for the software and the support.
Thank you so much for taking the time to leave such a positive review of our product! We truly appreciate your feedback and are delighted to hear that our tool has been instrumental in streamlining your online sales process. We absolutely understand the challenges of processing settlements in Excel and the time-consuming nature of it. Therefore, we designed A2X to offer a seamless and efficient solution, enabling you to focus on other aspects of your business. We place highest importance on providing accurate and reliable data to ensure your financial records are always up to date. Your feedback means the world to us! We strive to deliver not only top-notch software but also exceptional support. It's lovely to know that we're hitting the mark on both fronts. We are grateful to have you as a valued customer, and we look forward to continuing to meet and exceed your expectations.
Nov. 28, 2023
Really clever and simple system to use. Puts your mind at ease knowing that everything is accounted for correctly. The 2 members of staff I have dealt with, David (Sales) and Victoria (Vat specialist) have been superb. Victoria made everything so easy and is very helpful and kind. Would definitely recommend.
Thank you for your positive feedback about David and Victoria! We are delighted to know that you found our system to be intelligent and user-friendly, helping to ease your mind. That is why we created it in the first place :) Our aim is to continuously improve and provide best service possible, and we are most grateful for your support!
Nov. 27, 2023
Good day.....I absolutely highly recommend A2X!! For any accountant that manages ecommerce ERPs using all sales channels, this is a must have!!! And their customer service is Top Notch. Great Company, Great Support, Great Service!!!!!
We appreciate your positive feedback! It makes us happy to know that you have had a great experience with our customer service and that you highly recommend A2X. Our goal is to always deliver the best service and we are delighted to hear that you are satisfied with our efforts.
Nov. 21, 2023
The A2X product works very well and bridges the gap between our large volume of Shopify transactions and QBO. The set up is complicated but the team of A2X experts has been with us all the way - and each time the person assisting us is actually an expert who can answer all of our questions. As our number of payment gateways and volume increases, A2X has been a life saver. Shout out to Manuela who went down every rabbit hole with us and showed us how everything works under the surface - she's great!
Thank you for your positive review! We are so glad to hear that our product works well for you and that our team of experts has been able to provide you with the support you need. We are especially grateful for your kind words about Manuela and her expertise. A2X's advanced functionality and control was designed for businesses that are scaling or planning to scale, and we are continuously improving our product, which would not be possible without your kind support and feedback. Thank you!
Nov. 7, 2023
We have used A2X for over two years now and cannot fault their service. The App is very simple to use and configure. The time savings are incredible. We have been very lucky to deal with Victoria from day one who has always supported us, ensured the app is running correctly and been able to resolve quickly and efficiently any of our queries. The support chat is also great, there is always a speedy and helpful response from the team. Would highly recommend A2X.
Thank you for your kind words and for taking the time to share your experience with us. We are so glad to hear that you have been using A2X for over two years and that you have had such a positive experience. We are also delighted to hear that you have had the pleasure of working with Victoria, and our support team in general, and got the support and assistance you need. We look forward to continuing to provide you with the best service possible!
Nov. 6, 2023
Accounting is a very new area I am experiencing for the first time along with becoming VAT registered I needed to have my hand held throughout the whole process. Jess was amazing at helping me get set up with both shopify and amazon including a period of no VAT and VAT. Software is easy to navigate and use.
Thank you so much for taking the time to support us out here. Jess is our superstar, and we are all especially good in hand holding, as we know very well how overwhelming e-commerce accounting and VAT processes can be - so our mission is to facilitate it all for you and act as an extension of your team :) We are looking forward to working with you long into the future!
Oct. 27, 2023
I am a new user of A2X and have had the pleasure of working with Nicole on the onboarding for my client onto the A2X platform. The A2X certification process was easy to understand and very informative as to how it can streamline the data migration from Shopify to QBO. The next step was working with Nicole on the set up, which we were able to work through in less than 2 hours. After that, I'm up and running and loving how easy it makes recording our revenue and COGS transactions at the desired level of detail.
Oct. 26, 2023
Shopify and Amazon settlements are complicated, especially for high-volume businesses with $1M+ across multiple channels. I used to have to reconcile settlements by hand using pivot tables to manipulate 50k lines of data in my CSVs. Now that is automated! It's a game-changer. But even when things are still complicated (like reconciling merchant fees on Shopify's other payment gateways), the A2X support staff are EXPERTS who figured it all out already! They know exactly how things will land in my accounting, how account mapping should be set up, and trained us on monthly reconciliation workflows that make this so much easier! They have been exceedingly patient as I have followed along, taking notes, so that I can train my bookkeepers how to do this. THANK YOU, THANK YOU, THANK YOU!!!
Oct. 24, 2023
Highly recommended A2X. Kate from the support team was always very helpful and friendly. Really appreciated all your support.
Oct. 23, 2023
Absolutely brilliant app and support. I started by using the app recommended by Shopify for Shopify-Xero integration and it didn't work properly. The invoices were so random. A2X makes the accountign much easier and feeds properly to Xero. Also I got full onboarding from a very qualified team and it is all set up as it should be. Highly recommend!
Thank you for this beautiful review that perfectly sums up what A2X is about. It is about facilitating and automating e-commerce accounting processes with accuracy as our highest priority. And it is about sharing knowledge and expertise, and making sure you are feeling comfortable with using our software and having our entire support team by your side. We are very excited and appreciative that you have joined us and we are predicting a smooth sail and some fun times :)
Oct. 18, 2023
A2X does in five minutes what used to take me hours of time--parsing and manipulating Amazon and Shopify settlements for our eCommerce businesses. These things are increasingly complicated and the more your business sells, the bigger and more time consuming these entries and reconciliations become. A2X takes the hassle out of this and is truly one of the most valuable automations we have! Their customer service is fantastic and makes getting the system set up so much easier. If we ever have trouble we know they are just a click away and will respond quickly.
Your review here should be rated with 5 stars - too bad we don't have option to do that ;) We can't tell you how much we appreciate what you have written here. It just paints the whole picture so well and absolutely warms our hearts! "A2X does in five minutes what used to take me hours of time" - that exactly the idea - to save you hours of manual work while automating processes and providing highest accuracy possible, so that you can invest that time into other exciting things. The software is designed to grow and scale with you, and we are all working passionately to continuously improve our solutions based on your feedback and needs. And we truly are just a click a way, at all corners of the world and absolutely dedicated to assisting you with anything you need. We appreciate you and your support very much. Thanks again!