All reviews

Rating Breakdown

  • 5
    79% (308 ratings)
  • 4
    13% (49 ratings)
  • 3
    3% (11 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (16 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

April 26, 2024

We have a lot of problems with this basic and non configurable integration.

Using app

--

Total reviews

1

Average rating

1.0

4 / 5 Share

April 21, 2024

The integration was easy to set up and we've been pleased with how it's integrated into our existing workflows before we added a branch to our business by way of using Shopify. I know we've only just scratched the top of the iceberg on this integration, there hasn't been the time to go through the various support articles to see how we can maximise the effectiveness of this integration. (Please note I have been offered a gift voucher for writing a review but was in no way encouraged to change my opinion of the integration and application - it just motivated me to actually do it!)

Using app

18 days

Total reviews

1

Average rating

4.0

2 / 5 Share

Feb. 21, 2024

We have been waiting 4 months for our SMS Registration... 6 customer service later we are left with no choice but to switch our provider back to Klavio. If your company name is a DBA, then this tool is not for you. You will be required to advertise your business as your parent company.

Store

NuNorm

Using app

4 months

Total reviews

1

Average rating

2.0

5 / 5 Share

Jan. 4, 2024

This software is amazing. Since moving over from MailChimp, we have had some Great success. And the CRM is very helpful as well.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2023

I love the shopify and active campaign integration it makes so much easier to market to my customers. And it helps me to track my customer shopping habits. I love it!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2023

We love using ActiveCampaign for our email marketing. The emails are beautiful, and we love the ability to track the effectiveness of our various campaigns. The integration with Shopify is terrific.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

June 21, 2023

Absolutely horrible! The billing page is not working, not allowing us to pay for the plan. As a result blocking our ability to send time-sensitive email to our customers that we entrusted into ActiveCampaign. All we get is "an agent is working on your issue." The issues was reported over a month ago. Nothing was fixed why we were on the free trial. Now, this issue has been reported over 2 hours ago with assurances someone will be in touch via email. Nothing is being done. Stay away from ActiveCampaign!

Using app

6 months

Total reviews

3

Average rating

1.7

1 / 5 Share

April 25, 2023

Service stole my money, asking to do the payment again because the last payment was not reflected in their system (but they do see it on the Shopify side). Support can not activate a monthly plan even after I've provided a receipt. For more than a week, they do nothing, support really doesn't want to work, forcing me to do their job. If you want to get stressed for no reason, this is the perfect place...

Using app

30 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 15, 2023

Excellent app. We've been using it for about 4 years now. We used Mailchimp previously but as our business has grown we needed a more robust email platform. It's really easy to tag customers and break them out into segments. The automations are also great. AND it costs less than Mailchimp did. Can't say enough good things!

Using app

About 4 years

Total reviews

4

Average rating

5.0

1 / 5 Share

March 26, 2023

Never buy it !! It is a scam! I have paid for this app yearly. But this app still deducted me every month $367 !! Please refund me !!!! The app charged me more than $1,000. I have contacted you several months, and get no solution. This app still charged me $367 this month. I have sent a help request to you fifteen days ago, contacted you several times, and never get a reply. Bad APP, Poor service, never use it !!

Using app

6 months

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to share this feedback. We're sincerely sorry about the challenges that you have been experiencing, as this is not an experience we want any of our customers to have. A member of our team reached out to you via email to learn more and help resolve this. We look forward to working with you directly and for your reply. - The team at ActiveCampaign

4 / 5 Share

Feb. 10, 2023

Loved my onboarding process with ActiveCampaign. I have never had such quality service and attention during an onboarding. I am excited to see what features they keep developing, specifically improvements in reporting.

Using app

9 months

Total reviews

6

Average rating

4.8

3 / 5 Share

Feb. 1, 2023

App ottima, servizio clienti totalmente inesistente Ferma da una settimana e non si riesce a riattivare

Using app

Over 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

Jan. 27, 2023

Active campaign has allowed me to butter engage with my customers through email marketing. This is the only email marketing platform that I have used in my business, however, it is really effective. I don’t see myself exploring other systems outside of active campaign, because if it’s not broke…don’t fix it, right? Overall, great company and speedy customer service.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2023

Our experience with Activecampaign thus far has been great. The support is helpful and prompt, and the platform has endless capabilities and analytics. Excited for the potential with Activecampaign!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

We are all about data and being able to make the best decisions and communicate the right way based on what we can track. The amount of data that is pulled in seamlessly from Shopify to ActiveCampaign is impressive. We feel confident in future decisions and seeing how customers are interacting with our brand. We are already building out communication that is specific to what we know and we can even insert or remove content based on what that customer should see or would most likely like to see. So exciting!

Using app

28 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 21, 2022

We use the ActiveCampaign and Shopify app to showcase our store's products in our ActiveCampaign emails to users, and pull user shopping data across to our CRM. It's extremely helpful and works well. The setup was totally painless! 5/5

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2022

We use Active Campaign to manage the customer experience for those who purchase our books through Shopify as well as purchase our courses through Thinkific. The integration between Shopify and Active Campaign is perfect. It took almost zero time to set it up and I can do all sorts of automations to engage with customers based on their product purchases.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2022

ActiveCampaign ha sido nuestra mejor opción para administrar la comunicación con nuestros clientes. Automatizas y AC hace el resto. Saludamos a nuestros clientes en su cumpleaños, mandamos correos de bienvenida a nuevos contactos y no tenemos que estar pendiente del calendario. Además cuentan con atención en español!

Using app

About 2 years

Total reviews

8

Average rating

4.9

4 / 5 Share

Oct. 13, 2022

Was able to integrate Shopify and ActiveCampaign to transfer contacts and trigger automations. Email Designer is really well built but can be slow and buggy sometimes.

Store

Noots

Using app

10 months

Total reviews

4

Average rating

3.8

3 / 5 Share

Oct. 9, 2022

complicated apps, very slow functions. While almost other CRM companies offer 24/7 customer support, active campaign doesn't that is extremely tough for client who has urgent issue occurs!

Using app

6 days

Total reviews

7

Average rating

4.0