ActiveCampaign Email Marketing
Integrate ActiveCampaign Marketing Automation with Shopify
Rating
4.4
feedback
391
chart
#4,755
All reviews
Rating Breakdown
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Oct. 24, 2024
Zwei Wochen nach der Migration, hat Active Campaign der Preis verdoppelt. Es verspricht viel, lässt aber sehr zu wünschen übrig. Der Support ist oftmals nicht informiert, dauert oftmals bis zu einer Woche, bis sie antworten. Und dann haben sie oft auch keine Lösung parat. Die Software hat etliche Bugs und Fehler. Die Ladezeiten der Seiten ist extrem lang. Wir haben dann auf den Enterprise Plan gewechselt (Preis: +350 USD / Monat) und auf unseren "Dedicated Support Manager" gehofft. Allerdings weiß niemand etwas von dieser Position. Statt dessen chatten wir weiterhin mit Bots und First Level Support Mitarbeitern. Am liebsten würde ich Active Campaign sofort kündigen und zur Konkurrenz wechseln. Allerdings haben wir erst im September den langwierigen Onboarding-Prozess abgeschlossen und haben jetzt keine Ressourcen frei, um die Migration zu machen. Active Campaign: Eine große Enttäuschung und ein großer Fehler für uns.
Aug. 14, 2024
I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming. Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.
Hello! Thank you for sharing your experience with our Support team. Feedback like yours allows us to look at our process and fix any issues or gaps in how we support customers, so I appreciate the time you took to share this feedback. I looked into your case and after investigating a bit, our support rep needed clarification about when to ask for billing information or not. You should not have had this blocker when getting support from our team, I sincerely apologize for this. I shared your experience with our Support team leadership and they addressed the greater team with clarification on how and when certain criteria are needed to help users. If there is anything else about your experience you would like to discuss, I am happy to chat.
April 26, 2024
We have a lot of problems with this basic and non configurable integration.
Hi, We'd be grateful to learn more about your experience directly and see how we can help you with this integration. We have not been able to locate your contact info based on the information provided here, but we would be grateful if you could reach out to [email protected] with this direct concern so we can work to help resolve. Thank you! -The team at ActiveCampaign
April 21, 2024
The integration was easy to set up and we've been pleased with how it's integrated into our existing workflows before we added a branch to our business by way of using Shopify. I know we've only just scratched the top of the iceberg on this integration, there hasn't been the time to go through the various support articles to see how we can maximise the effectiveness of this integration. (Please note I have been offered a gift voucher for writing a review but was in no way encouraged to change my opinion of the integration and application - it just motivated me to actually do it!)
Using app
5 months
Total reviews
1
Average rating
4.0
Feb. 21, 2024
We have been waiting 4 months for our SMS Registration... 6 customer service later we are left with no choice but to switch our provider back to Klavio. If your company name is a DBA, then this tool is not for you. You will be required to advertise your business as your parent company.
Jan. 4, 2024
This software is amazing. Since moving over from MailChimp, we have had some Great success. And the CRM is very helpful as well.
July 27, 2023
I love the shopify and active campaign integration it makes so much easier to market to my customers. And it helps me to track my customer shopping habits. I love it!
July 26, 2023
We love using ActiveCampaign for our email marketing. The emails are beautiful, and we love the ability to track the effectiveness of our various campaigns. The integration with Shopify is terrific.
June 21, 2023
Absolutely horrible! The billing page is not working, not allowing us to pay for the plan. As a result blocking our ability to send time-sensitive email to our customers that we entrusted into ActiveCampaign. All we get is "an agent is working on your issue." The issues was reported over a month ago. Nothing was fixed why we were on the free trial. Now, this issue has been reported over 2 hours ago with assurances someone will be in touch via email. Nothing is being done. Stay away from ActiveCampaign!
April 25, 2023
Service stole my money, asking to do the payment again because the last payment was not reflected in their system (but they do see it on the Shopify side). Support can not activate a monthly plan even after I've provided a receipt. For more than a week, they do nothing, support really doesn't want to work, forcing me to do their job. If you want to get stressed for no reason, this is the perfect place...
Feb. 15, 2023
Excellent app. We've been using it for about 4 years now. We used Mailchimp previously but as our business has grown we needed a more robust email platform. It's really easy to tag customers and break them out into segments. The automations are also great. AND it costs less than Mailchimp did. Can't say enough good things!
March 26, 2023
Never buy it !! It is a scam! I have paid for this app yearly. But this app still deducted me every month $367 !! Please refund me !!!! The app charged me more than $1,000. I have contacted you several months, and get no solution. This app still charged me $367 this month. I have sent a help request to you fifteen days ago, contacted you several times, and never get a reply. Bad APP, Poor service, never use it !!
Thank you for taking the time to share this feedback. We're sincerely sorry about the challenges that you have been experiencing, as this is not an experience we want any of our customers to have. A member of our team reached out to you via email to learn more and help resolve this. We look forward to working with you directly and for your reply. - The team at ActiveCampaign
Feb. 10, 2023
Loved my onboarding process with ActiveCampaign. I have never had such quality service and attention during an onboarding. I am excited to see what features they keep developing, specifically improvements in reporting.
Feb. 1, 2023
App ottima, servizio clienti totalmente inesistente Ferma da una settimana e non si riesce a riattivare
Jan. 27, 2023
Active campaign has allowed me to butter engage with my customers through email marketing. This is the only email marketing platform that I have used in my business, however, it is really effective. I don’t see myself exploring other systems outside of active campaign, because if it’s not broke…don’t fix it, right? Overall, great company and speedy customer service.
Jan. 22, 2023
Our experience with Activecampaign thus far has been great. The support is helpful and prompt, and the platform has endless capabilities and analytics. Excited for the potential with Activecampaign!
Dec. 14, 2022
We are all about data and being able to make the best decisions and communicate the right way based on what we can track. The amount of data that is pulled in seamlessly from Shopify to ActiveCampaign is impressive. We feel confident in future decisions and seeing how customers are interacting with our brand. We are already building out communication that is specific to what we know and we can even insert or remove content based on what that customer should see or would most likely like to see. So exciting!
Nov. 21, 2022
We use the ActiveCampaign and Shopify app to showcase our store's products in our ActiveCampaign emails to users, and pull user shopping data across to our CRM. It's extremely helpful and works well. The setup was totally painless! 5/5
Nov. 19, 2022
We use Active Campaign to manage the customer experience for those who purchase our books through Shopify as well as purchase our courses through Thinkific. The integration between Shopify and Active Campaign is perfect. It took almost zero time to set it up and I can do all sorts of automations to engage with customers based on their product purchases.
Nov. 18, 2022
ActiveCampaign ha sido nuestra mejor opción para administrar la comunicación con nuestros clientes. Automatizas y AC hace el resto. Saludamos a nuestros clientes en su cumpleaños, mandamos correos de bienvenida a nuevos contactos y no tenemos que estar pendiente del calendario. Además cuentan con atención en español!