All reviews

Rating Breakdown

  • 5
    77% (195 ratings)
  • 4
    15% (37 ratings)
  • 3
    3% (7 ratings)
  • 2
    2% (4 ratings)
  • 1
    4% (11 ratings)

Reviews with Text

  • 100% (254)
Review RSS Feed Review RSS Feed

4 / 5 Share

Feb. 10, 2023

Loved my onboarding process with ActiveCampaign. I have never had such quality service and attention during an onboarding. I am excited to see what features they keep developing, specifically improvements in reporting.

Using app

7 months

Total reviews

10

Average rating

4.9

4 / 5 Share

Sept. 19, 2022

Active campaign has been very useful tool to integrate into our website to be our main CRM tool. For smaller businesses it is a great tool at an affordable price. We will continue to use Active to help grow our national footprint while following up with customers.

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 9, 2021

I haven't used the App, but we have ActiveCampaign integrated with our Shopify for a year or so. I've enjoyed all the functionality of the campaigns, automations, forms, tagging, and integrations with Shopify and other software we use. There's some things that frustrate me about ActiveCampaign, like the limitations with the forms on the pages you can create within the software. But we've learned to work around them!

Using app

About 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 9, 2021

We are using the AC app since 2 yrs, it works perfectly and allow us to automate all funnel strategy.

Using app

8 months

Total reviews

5

Average rating

4.0

4 / 5 Share

Nov. 11, 2021

I do really like the user friendly aspect of this app - The cost is indeed more expensive than our former MailChimp integration, so I am looking forward to learning more bells and whistles to help justifiy our bump in cost.

Using app

4 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Oct. 13, 2021

The automation builder in AC is extremely helpful and comprehensive. The email builder, however, is greatly lacking in features, creativity, customization, and ease of use. The tools are difficult to use, and it feels very cumbersome unless you have extensive coding knowledge/ability. The customer service on the team is great, the onboarding process was very supportive and helpful, and was tailored to our business specific needs. Overall, would recommend, but would really love to see some improvements on email!

Store

SUAY

Using app

4 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 11, 2021

We've been using Active Campaign for 2 years now and have had a great experience. It's definitely not the most popular or common ESP, so sometimes other apps we use don't have pre-built integrations, but for the price it's great! Friendly, knowledgable, and responsive product support via chat is a huge plus.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

4 / 5 Share

Oct. 8, 2021

Ótimo, nos auxilia a nos comunicarmos melhor com nossos clientes e manter um relacionamento através de campanhas e automações. Plataforma muito intuitiva e de fácil manuseio.

Using app

About 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 30, 2021

I've been with ActiveCampaign for a while, so I am happy with it and it has a lot of features that would be amazing to use, and it's helped me to grow my company through automated emails. The only thing I would note is that, I'm not a huge techy, so it can be difficult as I need the assistance of a developer to do some things. It could definitely be made more user friendly for people who are not so techy in terms of integrations, event setup, also having the ability to make emails much prettier and having more options. Basically, it seems to be one of the best out there in terms of capabilities, but just know that the setup and backend are not as simple to use as something like Shopify for example.

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 1, 2021

Active Campaign is great – I love the functionality and how helpful their services are! I just wish this app weren't an extra cost on top of paying for both Shopify & Active Campaign alone. Thank you for this option though!

Using app

6 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Aug. 24, 2021

We love how easy the templates are to use and the creative designs that appeal to our customers. We appreciate the flow and funnelling.

Using app

About 2 years

Total reviews

5

Average rating

4.6

4 / 5 Share

July 29, 2021

In terms of B2C and B2B automation and interoperability with other platforms, ActiveCampaign is one of the best ESP options available! It borders on being a CRM as well, especially for smaller companies who can easily manipulate their data and contacts using workflows and automations. It’s deep link data connection to Shopify and Re:amaze make it incredibly valuable to our marketing and customer service teams. Really the only reason this doesn’t get 5/5 stars is for the pay to play email testing (should be included with certain higher level plans) and the poor asset management tool. They’ve since released the content manager tool which is elementary at best and two years too late. Now to get maximum benefit from that feature, we must go back and manage thousands of images. Metafield tags? Otherwise the deliverability of emails and robust nature of the platform have been very useful for us.

Using app

Over 2 years

Total reviews

3

Average rating

4.7

4 / 5 Share

July 29, 2021

This is a great and reliable application to send out your emails from. Just a little pricey. However, I highly recommend to those looking for an upgraded "CRM" system.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

June 22, 2021

I like this app for email marketing. I think its very user friendly. Sometimes a little complex but definitely worth trying.

Using app

11 months

Total reviews

2

Average rating

4.5

4 / 5 Share

May 4, 2021

The more we use automation, the smarter is our job! Don't work hard anymore, but easier thanks to AC

Using app

8 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 15, 2021

Great customer service, local to us in Australia. It's such a welcome change to the email app we used previously.

Using app

About 2 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Feb. 4, 2021

This app has helped enhance and automate our customer experience. It has perfectly fit in to our systems and has allowed us to spend more time focusing on what our customers need and want.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 26, 2021

This app has really helped enhance our ecommerce customer experience and has integrated well into our digital marketing strategy. I certainly recommend. I do wish additional customer data was passed onto ActiveCampaign when transactions are made - specifically shipping address information for contacts, as this would help with better segmentation for regional campaigns.

Using app

7 months

Total reviews

7

Average rating

4.7

4 / 5 Share

Jan. 26, 2021

ActiveCampaign has done a great job reorganizing our customer database, as well as putting together clean emails. We recently migrated from Omnisend to ActiveCampaign for the premium customer databasing, among other features recommended to us. The email building interface is a little more challenging to navigate than Omnisend, but there are a lot more customizable options. We enjoy the greater amount of customization and hope to make the most of it as we continue with the platform.

Using app

3 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Jan. 25, 2021

Active Campaign has been really helpful to get automations and customer journeys up and running! Our account manager is so helpful with any question that we have--and she provides ideas/recommendations to get the most out of Active Campaign.

Store

Minno

Using app

Almost 2 years

Total reviews

1

Average rating

4.0