Rating

4.8

feedback

190

Reviews

chart

#1,567

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    36%
  • Less than a year
    33%
  • More than a year
    25%

Reviews Summary

The reviews for the Clearer.io app are overwhelmingly positive, highlighting the excellent customer service provided by Osmand and the effectiveness of the app in addressing address validation issues. Users appreciate the proactive approach of the app in flagging incomplete or incorrect addresses, leading to a reduction in failed deliveries and returned packages. The support team is praised for being quick, helpful, and going above and beyond to resolve any issues. However, there are some concerns raised about the app's limitations, such as the requirement for a Shopify Plus plan for certain functionalities and the lack of flexibility in settings for addressing non-latin characters in addresses.

Highlights

Positive customer service experience with Osmand and the support team
Effectiveness in reducing failed deliveries and returned packages
App limitations and requirements, such as Shopify Plus plan for certain functionalities
Quick and helpful support team
Concerns about flexibility in settings for non-latin characters in addresses

Rating Breakdown

  • 5
    89% (169 ratings)
  • 4
    5% (10 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (5 ratings)

Reviews with Text

  • 97% (184)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 4, 2026

Store

wagwear

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2026

Osmand is a great trouble shooter! I love how Clearer.io does customer service. Its wonderful to connect to a human and resolve things in minutes verses the back and forth it can take with chat. Keep it up!

Store

BagUps

Using app

Over 5 years

Total reviews

3

Average rating

3.7

5 / 5 Share

June 2, 2025

The app automatically flags incomplete or incorrect addresses during checkout, prompting customers to correct them. This proactive approach has reduced the number of failed deliveries and returned packages.

Using app

15 days

Total reviews

7

Average rating

5.0

5 / 5 Share

June 2, 2025

Great support and solid app

Store

Wowie

Using app

About 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 23, 2025

App has worked great for us. Support has been outstanding. We had an issue with some malicious code that we thought was related to this app, but they helped us determine exactly which other code was causing the problem. Don't think I have ever had another app company help us out when it wasn't really their problem. Would definetly recommend!

Using app

About 4 years

Total reviews

5

Average rating

5.0

All reviews

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