All reviews

Rating Breakdown

  • 5
    89% (201 ratings)
  • 4
    4% (10 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    4% (8 ratings)
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5 / 5 Share

June 22, 2019

Really great customer service and app. I identified a small bug to them and they fixed it within 14 hours. The app is a no brainer to use, install it and forget it.

Using app

About 2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the kind words. Please reach out if you need anything else or have suggestions for new features. We are always trying to improve the product!

5 / 5 Share

June 10, 2019

Returned packages were a huge issue for us, but this app has put an end to most of that. I like just how much we are able to customize from prohibiting PO Boxes to what step of checkout the popup alerts are displayed in. On top of all that, customer service is incredible!

Using app

11 days

Total reviews

5

Average rating

4.8

5 / 5 Share

June 9, 2019

This app worked very well right out of the box. We have already seen it in action and our mobile conversion rate has recovered - our previous address validation app was too scary looking for users - made the site seem unstable. This one integrates seamlessly. To top it off, i did have one customization suggestion. The RoboTurk team not only said we could do it, but helped me with the CSS code to make it happen. And it worked! Great service. So glad we switched.

Using app

2 days

Total reviews

9

Average rating

4.9

5 / 5 Share

May 13, 2019

This is one of the essential apps to have on any store. It silently works in the background to double check that all address information from customers is correct. They provide easy to choose from alternatives catered to the needs of your store for correct mailing option. Highly recommend it.

Using app

Almost 6 years

Total reviews

8

Average rating

4.9

5 / 5 Share

May 12, 2019

What's not to love. Minimizes shipping errors, easy to use, intuitive, and the price is reasonable. Thanks for making a great , useful app!

Using app

5 months

Total reviews

12

Average rating

4.9

5 / 5 Share

May 11, 2019

When I needed some tech help they were quick to get back and help me identify and resolve the issue. Actually found a live person to talk to. Great support and a app that does the job. Thanks Wilson!

Store

KetoPro

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2019

Awesome customer support, incredibly helpful (shoutout to the Address Validator Team!), was on the phone with them multiple times today as they helped me with some custom coding. Honestly. 99% of apps don't even have accessible customer service, whereas their team responded within an hour over email and got on the phone with me soon after just to see if I needed any help with the app. Their dashboards are so easy to use and help you with everything you're looking for. Address Validation = No more shipping problems, guaranteed. I highly recommend this app, no matter what your issue -- they'll make it work for you.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2019

I'd give this app 7 stars if I could. It's super intuitive, has a ton of options to fit your exact need and if you can't figure something out, their support is TOP. They're US based and when I needed something they got on the phone with me until it was resolved perfectly. I got the app because I had a PO box problem (FedEx doesn't ship to PO boxes but customers kept checking out with a PO box), and this is EXACTLY what I needed. It informs the customer they can't check out with a PO box, and stops them from doing so if they try. I needed some additional customization and the Address Validator Team was incredibly helpful. 7 stars.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 8, 2019

Love this app. Saves time & effort. Super easy to set up. Excellent customer service if you do have any issues.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 4, 2019

We use this app to help reduce address submission errors, most importantly for international orders. It has helped us reduce the amount of user submission errors, reducing the manual work required on our side when a user enters an invalid address. The Team has also been extremely helpful in helping us solve issue and even building out new features to improve the app and help us overcome some of the more common validation issues we experience. 5 stars!

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

March 26, 2019

App is fantastic. Has saved us a lot of time and money with lost orders and other mishaps. Activate and forget.

Using app

Almost 4 years

Total reviews

9

Average rating

4.8

5 / 5 Share

March 3, 2019

Great customer support. Very responsive team.

Using app

Almost 2 years

Total reviews

13

Average rating

3.2

5 / 5 Share

Feb. 26, 2019

We can't speak highly enough of this app. Having addresses validated at the time of ordering with prompts to prevent addresses we can't currently support has saved us so much time in checking and correcting any discrepancies with customers. Well worth every cent and support is beyond amazing. The developers added a suggested feature super fast and we are ever so grateful to them for their fast, friendly and positive approach to feedback. Highly recommend this app and the team behind it! Excellent job Roboturk, thank you!

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 17, 2019

I'm finally able to block PO Boxes from being used in checkout and prevent the order from proceeding without a valid address!

Using app

About 12 hours

Total reviews

8

Average rating

2.3

5 / 5 Share

Feb. 13, 2019

We were getting a lot of orders being returned to us because of silly mistakes customers were making in filling out their addresses. This app helps customers to focus their minds and avoid errors. Address Validator pays for itself and will save you money.

Using app

Over 2 years

Total reviews

19

Average rating

4.6

5 / 5 Share

Feb. 7, 2019

So glad we found this app. Especially with the volume of our sale season, issues with incorrect addresses were really adding up and this fixed all of that right away. The app is pretty straightforward to implement and the support team was very responsive when I had some questions on customizations. Highly recommend this one.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2019

Great app. Works well. Saves time and money in the long run. My personal pet hate when a customer gets their own address wrong and complains! This app solves it :)

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2019

So far so good. We've had a handful of issues with addresses prior to this app and now we're saving ourselves a heap of time! This has truly helped out the address verification process, it isn't intrusive and the design is pleasant.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2019

Great app, lots of configuration options and easy to follow! Support is super responsive. And, many fewer support tickets now that customers validate their own address, love it!!!!

Store

Modkat

Using app

7 days

Total reviews

7

Average rating

4.7

5 / 5 Share

Jan. 16, 2019

The developers have responded quickly and professionally to our customization requests. It was particularly important to us that the user was shown the specific input error such as "Please enter your house number or packstation number". This and other details now work perfectly. Thank you very much!

Using app

Over 2 years

Total reviews

3

Average rating

5.0