AdScale AI Ads Meta/Google Ads
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We’ve been using AdScale for nearly two years, currently for our Meta ads, and the results have been excellent. Our ROAS has improved significantly, moving from an average of around 300%–350% to 400%–450%. What I appreciate most about AdScale is not only their strong AI and technology platform, but also the ongoing strategic thinking behind the account. The team is always hands-on, proactive, and willing to test new strategies and campaigns to keep improving performance. We’ve also had a few technical issues along the way, and their technical team was fully on top of them and worked quickly to get everything resolved. If you’re looking for profitable growth, strong support, and peace of mind, AdScale is a great long-term partner. Highly recommended.
I had a very disappointing experience with AdScale. The platform burned through my advertising budget much faster than expected while delivering very poor conversion results. The AI optimization capabilities are heavily marketed, but in my experience the AI was not nearly intelligent enough to justify the cost. The pricing is extremely expensive compared to the value provided. Despite giving the platform enough time and budget to optimize, the performance remained weak and the return on ad spend was far below expectations. Instead of improving profitability, it felt like the system was accelerating ad spend without generating enough sales to support it. What made the experience even more frustrating was the quality of customer support. Response times were slow, assistance was limited, and I did not receive the level of guidance or problem-solving support I would expect from a premium-priced platform. Overall, I found AdScale to be overpriced, with weak AI capabilities, poor conversion performance, and disappointing customer support. Based on my experience, it was difficult to achieve positive results, and I would be very cautious before investing significant advertising budget into this platform.
AdScale is great! I feel like it is very low-maintenance marketing, which is great for our business. I can trust that the app is doing what it should on the backend without having to constantly monitor it. Also, Nicole has been a great help with everything and is so pleasant to talk to! Highly recommend
I have been trying for over a month, and this has been completely worthless. In my opinion, this service provides no real value. The 5-star reviews honestly seem fake. There have been virtually no AI optimizations apart from minor budget adjustments and generic AI-generated text. No proper testing, optimization, or meaningful adjustments have been done. This has been a ridiculous waste of money, time, and resources. Unfortunatelly I do not recommend. The CS seems sweet and kind once you reach them, but thats all.. No results, it's just a bitter-sweet advertising too good to be true. So no worth the hassle and money.
I highly suggest to not to use this app.. if You dont want to waste your time and money please avoid this app.. I have been using it for past 45 days one day its incrase budget automatically to $30000k while i was sleeping i lost all my money now! and their customer service haha i tried to contact to them for past two weeks .. there is some ai reply only! i dont know how i can recover from this lose! please avoid this app! dont just see high review and fall for it .. ..
Hi, We're sorry to hear that you had a frustrating experience. After reviewing your account, we'd like to clarify a few important points: 1. Your campaigns were active for a total of 18 days, which is a relatively short period for the platform's optimization algorithms to gather sufficient data and deliver stable results. 2. We identified dozens of campaigns that you created - the system recommended to decrease this number to help improve performance. Unfortunately, these recommendations were not implemented.Our records do not show spending anywhere near the amount mentioned in your review. 3. Our support team reached out multiple times to offer assistance and review your account setup, but we did not receive a response. 4. Dozens of orders were generated due to the ads created and with the proper adjustments of the campaigns your results would have improved We understand that advertising performance can be disappointing when results don't meet expectations, and we genuinely wanted to help optimize your campaigns. Our team remains available and would be happy to review your account together and discuss any concerns regarding campaign setup, spend, and performance.Please feel free to contact us directly, and we'll do our best to assist. The AdScale Team
Running ads lately feels like a full-time job with how fast everything changes, so having AdScale has been a huge help for us. The AI handles a lot of the heavy lifting - from optimizing campaigns to helping with creatives - and it’s made it much easier to compete without constantly increasing our workload. We’ve been able to grow sales while making smarter decisions based on real data instead of gut feeling.
We started using AdScale a few months ago and honestly didn’t expect such a big difference. Sales have gone up steadily, but what I probably appreciate most is how much clearer everything feels now. Instead of jumping between Shopify, Meta, and Google to figure out what’s working, AdScale pulls it all together and actually gives insights that make sense. The AI helps with optimization in the background, so we spend less time managing campaigns and more time focusing on growth.
What I like about AdScale is that it doesn’t just automate ads - it actually gives useful insights you can act on. The platform connects data from Shopify, the website, and advertising channels together, so it’s much easier to understand customer behavior and see what’s driving results. The AI recommendations feel practical, not generic, and they’ve helped us make better marketing decisions without spending hours digging through reports.
Updated Shopify Review AdScale solicited the removal of my original negative review in exchange for free service. This is what happened next. I originally posted a 1-star review of AdScale documenting poor performance and unresponsive support. Frank, one of the owners, contacted me, offered a 100% discount for two months and two months of account management, and asked me to remove the review. I complied in good faith. He confirmed in writing: "Thank you for removing the review already." That email is dated April 16, 2026, and it is documented. This was not an isolated request. Another Shopify merchant posted a review on this same listing in December 2024 documenting the identical offer -- two months of free service in exchange for removing a negative review. That makes this a pattern of conduct by AdScale, not a one-time mistake. After I removed the review, the problems continued and worsened. The account manager assigned to my store, Nicole, built campaigns that were broken from the start. Carousel ads linked to my homepage instead of individual product pages, costing conversions on every click. Meta placements were set to Facebook only, excluding Instagram entirely -- inexcusable for a visual product line. Lookalike audiences were targeted against a customer base of fewer than 400 purchasers, far too thin to generate meaningful signal. The campaign structure consisted of three campaigns, one ad set each, with no more than two ads per campaign -- structurally incompatible with what Meta's Andromeda and Lattice delivery systems require to optimize. The creative contained distorted product images, which is unacceptable for a brand built on the quality and presentation of handcrafted goods. I requested the ads be stopped on a Friday. AdScale did not respond. The budget continued burning through the weekend. I stopped the campaigns myself on Monday. Total spend reached $1,107. Total returned value: $205. Four orders. I then sent Frank a detailed email documenting every error and requested a different account manager. His response was four lines suggesting I pause the ads (which were already paused) and schedule a weekend call. He addressed none of the specific issues raised. When I notified him I was discontinuing the relationship, his reply was: "Why are you taking things in the wrong way?" That is the AdScale playbook: solicit review removal with promises of resolution, fail to deliver, blame the merchant when problems are documented, and rely on the suppressed reviews to maintain a misleading public rating. The 4.7 average rating on this listing is engineered. Negative reviews are removed through incentive offers. Positive reviews cluster around early onboarding impressions before performance can be evaluated. The G2 profile has been unmanaged for over a year. Trustpilot reviewers document an 11-day support gap, €2,800 in lost spend with one attributed sale despite promised 4x ROAS guarantees, refund refusals using Israeli headquarters to sidestep EU consumer law, and predatory billing practices including charges for a full year of unused service with no refund. I have reported this incident to Shopify Partner Support as a violation of the Partner Program Agreement, which explicitly prohibits incentivizing merchants to add, edit, or remove reviews. Frank's April 16 email is documented evidence. This review is reinstated and will remain in place. Other merchants deserve to see the full record before they install this app. Avoid AdScale.
We’re disappointed to read this review and strongly disagree with both the characterization of events and several factual inaccuracies presented here. First, it is important to clarify that this merchant never paid AdScale for the app itself. The account was already operating under free service periods and promotional support. Claims suggesting we attempted to “exchange refunds for review removal” simply do not align with reality because there were no app subscription payments to refund in the first place. As part of our customer success efforts, we occasionally extend complimentary service periods, onboarding support, or additional account management assistance to merchants who are experiencing difficulties and are willing to continue working collaboratively toward improving results. This was intended as a retention and support effort, not an attempt to suppress reviews. Second, the advertising activity referenced here lasted a total of approximately 11 days and generated 4 attributed orders during that period. While the merchant was dissatisfied with profitability, the store was in fact generating sales through AdScale at a higher rate than before the campaigns launched. Advertising optimization, especially for newer or lower-volume stores, requires testing, learning phases, creative iteration, and sufficient data over time. No serious advertising platform can accurately judge long-term performance from such a short period. The claim that campaigns were “broken” is also misleading. Campaigns were structured and managed based on the available store data, audience size, tracking signals, approved creative assets, and platform best practices available at the time. Meta advertising strategies are not one-size-fits-all, and there is no universally “correct” structure applicable to every merchant or budget level. Regarding support, our team remained actively engaged throughout the process despite increasingly aggressive communication from the merchant, including repeated demands that AdScale reimburse advertising spend, something we explicitly do not do and have never represented as part of our policy. Multiple support calls and follow-ups were provided in an effort to assist and de-escalate the situation. Unfortunately, during these interactions, our team was also threatened with negative reviews unless full refunds and ad spend reimbursement were provided. We do not believe review systems should be used as leverage in commercial disputes. AdScale has worked with thousands of ecommerce merchants over many years. Like any advertising platform, some stores achieve strong results while others require more iteration, stronger offers, improved products, or more mature conversion funnels before paid advertising becomes consistently profitable. We remain committed to providing professional support, transparent communication, and AI-driven advertising tools designed to help merchants grow. We wish this merchant the best moving forward.
Thank you Adscale! We've been able to extend our buying season, acquire new customers, and create ad carousels that actually convert for us. Our account manager Bryan Crabill has been nothing short of fantastic! We trust his judgement about the market and the platform. Bryan has been attentive to our portfolio, offering insider insight, bumping up or scaling back budget as needed, and has incorporated our feedback week over week. Foxy will be recommending Adscale - and Bryan! - to anyone who might benefit from their services.
Adscale is delivering the results that meet our expectations. Kseniya has been managed our campaigns well based on our company goal. I look forward to continuing the collaboration with them to achieve our goals.
I've been advertising on the Meta and Google for a few years and have always struggled to understand and have a clear analysis on the data. Came across AdScale and download the free trial.. Its dashboard was so clear and easy to understand what was happening with my ads, Nicole has been amazing and helping me get the best out of the platform. looking forward to scaling up!
Katlyn has been very helpful in understanding how AdScale works. I have been using another platform for Meta ads and decided to use AdScale for the Google ads. I am surprised to see the amount of hits to the website from the these Ai Google ads from AdScale. I have been running the ads for less than 1 week. If it continues to increase my sales ROAS I will be moving the Meta side too.
So far (2 mos in), I'm VERY HAPPY! So many reasons. I've spent the past 10 plus years "Trying" to figure out Meta and Google. BIG PAIN!!! Gave up essenually. Went to Preflect but was way too limited. Found AdScale and WOW... - Real and Verifiable analytics! - Easy Ad placement - Lot's of options avaiable to pump more money to individual ads if need be. - ROAS is higher than ever due to their AI !!! I'm seeing 9X and higher consistently! (before I never acheived more than a 4X ROAS) - Live Support!!!!!!!!!! on Chat. Few bother now a days. PS: I am the President of www.EZ-Level.com (3 million in annual revenue) I used to spend $45k PER MONTH for Meta Ads!!!!
AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful. During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account. When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error. If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.
We’re sorry to hear that this merchant left the platform frustrated, but we would like to clarify several important points regarding this situation. During onboarding sessions, our team assists merchants in configuring and launching advertising campaigns within accounts that remain fully owned and controlled by the merchant themselves. Campaigns cannot run without the merchant having previously connected their advertising accounts, payment methods, and granted the required permissions through Meta and AdScale integrations. In this case, a campaign was launched as part of the onboarding process and advertising spend was incurred directly through Meta’s platform, not through AdScale billing. As with all digital advertising platforms, media spend is charged directly by the advertising network once campaigns are active and traffic begins delivering. We understand the merchant was unhappy with this outcome, and our support team reviewed the situation seriously and responded promptly. However, AdScale does not reimburse third-party ad spend charges incurred through Meta accounts, and this policy is clearly separate from AdScale subscription billing. Importantly, the amount referenced here was relatively limited, and the situation stemmed from a misunderstanding during campaign setup rather than any intentional action or unauthorized access. At no point did AdScale have the ability to independently charge the merchant outside of the permissions and payment methods already connected within their own advertising accounts. We take trust extremely seriously and continuously improve our onboarding and communication processes to reduce misunderstandings and ensure merchants feel fully informed before campaigns go live. AdScale continues to support thousands of ecommerce businesses worldwide, and we remain committed to providing transparent tools, hands-on support, and AI-driven advertising automation designed to help merchants grow successfully. We genuinely wish this merchant success moving forward.
I don't know how to describe my feelings.. I am so happy that I can't express it.. At first, I was angry because when a problem happened, I didn't find a direct response from support and I discovered that the matter was related to the country's seasonal holidays... Another thing, I hope that anyone using the app pays attention to their personal mistakes while creating ads... More changes... more edits... creating new ads affects the ads negatively in general, and instead of taking a short time for approval and review, with many edits it will take longer.. In fact, the app is absolutely wonderful.. Catalog ads, images, and videos work perfectly.. One of the best apps I have used so far.. I recommend everyone work with them because they are truly wonderful in dealing with people and have very high morals. I don't even know why I was angry.. Thank you very much, I wish you success, and may we always succeed through you.
So far so good! We had a large option of products and Katlyn was a massive help. We are 2 weeks in and have seen more results from our ads then when we had someone else running them. Excited to see how sales expand over the coming months.
Where do I start. First off ROAS is crazy, never seen anything like it. Second and actually the real reason UI love it - NICOLE, what a legend. Best support I've ever had on any app. She's in the chat, I feel like I know her. We had our meta account disabled (weird annoying reason) and Nicole ot our ai ads back up and running in no time, she's incredible. I'd poach her if I could. She makes it! (only 4 stars because there's a couple of tiny glitches in the software I don't love)
Nicole is extremely knowledgeable and truly knows what she’s doing. She has a clear and well-structured strategy that really makes a difference. She helped me understand how AdScale works and guided me step by step with a precise plan. Trying to manage everything alone would have been almost impossible, her support and expertise made all the difference. Thank you, Nicole!
The on boarding call with Daniel went great and he was very thorough with explaining how the dashboard works and the difference is between ad scale and ad scale plus. Katlyn offered a follow up call to show me the differences between the AI budget group and custom budget groups, which was very helpful. I am only in my third day of allowing the AI to completely run all of the ads which include carousel ads on Meta, as well as a performance max and brand campaign on Google. It has been really interesting to see the budget shifts each day as it is prioritizing not only how much to spend, but when to spend the money based on store metrics. I am testing a pretty aggressive starting budget during the 14 day free trial. After learning about some of the creative control that I have within custom budget groups, as well as learning about adding additional assets to the performance, max campaign, I am curious to see how the 14 day test will perform. I have been burned by several ad agencies in the past that cost significantly more and are not able to update my budgets and bid strategies in real time around the clock. This does give me hope that over the next couple of weeks that we will start seeing some optimization and better performance. It is unrealistic to expect that any advertisements will just perform amazingly right out of the gate as Meta and Google are machine learning platforms that require data to optimize. I’ll come back and provide an update in 2 weeks!
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