Advanced Cash on Delivery

Thank you for taking the time and bringing this to our attention. If the app is stuck on loading or crashing, then it could be due to certain browser settings. We'd recommend checking to make sure that third-party cookies (https://shopify.link/dpjy) is enabled and to allow website tracking (https://shopify.link/7G84') as this is required for many of the integrations on Shopify. Should the issue continue to persist after reviewing the browser settings, then we'd be happy to further assist you through live chat and take a closer look at your account. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a support request. Cheers. -Elias, Shopify Support

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Advanced Cash on Delivery.If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. We'd be happy to chat with you regarding the app to see if we can locate the issue. - Blair, Shopify Support

Hi there, YUGAMSHOP. Thank you for your review. We'd be happy to chat with you regarding the app to see if we can determine why it's not working for you. Please, reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so we can lend a hand. -Imogen, Shopify Support

Thank you for contacting us with your review. Please connect with us via our Help Center (https://bit.ly/2AWw5VA) so we can better diagnose the issue with you and work towards a resolution. We look forward to connecting. -Olivia, Shopify Support

Hey, there. Thank you for reaching out and bringing this to our attention. We did experience some issues at the time of this posting. However, our developers have confirmed that the issue has been resolved. That being said, if you're still experiencing any issues with our app, then we'd be happy to take a closer look at your account and perform any necessary troubleshooting. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias Shopify Support

Hey, there. Sorry to hear that our app has stopped working for you. It appears we were experiencing some issues at the time of your posting, and our developers have since resolved the issue as well. Nevertheless, if you run into any issues with our app, then please reach out to us via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to further assist you through live chat, email, or callback. Thank you for your patience. -Elias, Shopify Support

Thank you for taking the time and bringing this to our attention. While it looks like we did experience an issue that was causing the incorrect shipping method to be added during checkout, our developers have reported that this issue has been resolved. If you're still experiencing any issues with our app, then please don't hesitate to get in touch with us through the Shopify Help Center (https://bit.ly/2AWw5VA). From there, we can access your account and loop in our development team on any emerging issues. Thanks again. -Elias, Shopify Support

Thanks so much for getting in touch and bringing this to our attention. It looks like we were experiencing some issues at the time of your posting. However, our developers have confirmed that the issue has been resolved. If you're still experiencing any issues with our app, then please reach out to us through the Shopify Help Center (https://bit.ly/2AWw5VA) and we'll be able to take a closer look from there. Cheers. -Elias, Shopify Support

Hey, there. Thank you for reaching out and bringing this to our attention. It looks like we were experiencing some issues with our app at the time of this posting. However, our developers have confirmed that the issue has been resolved. If you experience any issues with our Advanced Cash on Delivery app, then please reach out to our us through the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to take a closer look. Cheers. -Elias, Shopify Support

Hey, there. Thanks for taking the time to leave a review for Advanced Cash on Delivery. We appreciate the feedback you've provided us here. We're always looking for feedback to help us improve our products, so we welcome you to reach out to our Support Team (https://bit.ly/2AWw5VA) to share some specific feedback with them. The Live Team will also be able to assist you with any issues you're facing while using the application. -Imogen, Shopify Support

Hi there, TrendzSpott.in. Thank you for taking the time to leave us a review for Advanced Cash on Delivery. We're sorry to hear about your experience with the app. We recommend that you reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so they can help you resolve this. With the option not appearing in your checkout, we absolutely want to help you get this sorted out. -Imogen, Shopify Support

I am sorry to hear that you've had a negative experienced while using the Advanced Cash on Delivery app but we appreciate you providing your feedback to us here. If you'd be interested in using the app in future and would like some assistance with the problems you've faced, please contact our support team for help: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for writing your review and I am sorry to hear that you've had this issue with the Advanced Cash on Delivery app. This is something we should be able to investigate in more detail for you, so I would encourage you to get in touch with our support team directly. You can reach them here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for writing your review and for sharing your feedback with us here. It should be possible to enable cash on delivery orders for orders within a specific price range, and disable the option if the order falls outside of this range. I'd recommend reaching out to our support team directly for further assistance on this: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Hi, there. Thanks for taking the time to leave a review for our app. We'd love to take some time to help you with these issues you're experiencing. Please, if you can, reach out to our Live Support Team (https://bit.ly/2AWw5VA) so they can help you address any ongoing issues. -Imogen, Shopify Support

Hi there, Indus Valley. Thanks for taking the time leave a review for Advanced Cash on Delivery. We're sorry to hear about the issues you've been experiencing since downloading the app. The first issue you're seeing with RazorPay disappearing could be the result of having shipping rates set up within the COD app, but nothing in your Settings > Shipping and Delivery section of your admin. The rates set up in the App are only for shipping methods using the app. If you have customers that want to user RazorPay, you will need to have rates built in Settings > Shipping and Delivery for them to choose. I recommend double-checking your shipping settings to ensure you have rates set up there for your customers. For your issue related to the value of the orders, it's difficult for us to assist you without some additional context. I recommend that you reach out to our Live Support Team using this link (https://bit.ly/2AWw5VA) so you can make them aware of this issue, and they can investigate. They can also assist you with researching RazorPay vanishing if the above steps don't resolve that issue. Thanks again for your review! -Imogen, Shopify Support

Thank you for writing your review and for providing your feedback to us here. The Advanced Cash on Delivery app is treated as an alternative payment method on Shopify (https://bit.ly/3njaBav), and these payment methods are generally subject to third-party transaction fees when customers opt to pay using these methods. You do retain the option of disabling the app and using the regular Cash on Delivery option, which is a manual payment method. Manual payment methods are generally not subject to third-party transaction fees: https://bit.ly/3Ouy8RQ. We appreciate you sharing your feedback with us here, so thank you again for taking the time to write your review. -Victor, Shopify Support

I am sorry to hear that you've experienced this issue with the Advanced Cash on Delivery app, but thank you for notifying us of this here. This sounds like something we'd need to take a closer look at to help you troubleshoot, so I would recommend contacting our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for reaching out and writing your review. I can see why being able to offer split payments to customers and allowing them to pay for an order via different payment methods would be helpful and I will be sure to submit your suggestion to our app development team. We appreciate you sharing your feedback with us and I hope the app can still be of some use to you and your business. -Victor, Shopify Support

Hey, there. Thank you for taking the time to leave this review, we appreciate you bringing this to our attention. We were not able to replicate this issue through regular usage or re-installation. Does the issue persist for you after re-installing our app? If the issue continues to persist, then we'll need to access your account in order to take a closer look. While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Marty, Shopify Support