APO Product Options, Variants
Add product options, & variants options w/ add-ons & grow...
Rating
4.6
feedback
457
chart
#846
All reviews
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Feb. 5, 2021
Horrible experience with this app. We spent countless hours and lots of money installing and setting up hundreds of variant options, only to discover a critical feature limitation. You cannot use any discount codes with this app except for storewide codes. Want to run a sale on just one product, or one collection? Can't do it. This is a dealbreaker and we had to abandon the project after so much time and money. Also, the way the app functions, it creates a new product anytime someone purchases a new variant combination. This means managing the back end of your store will become very messy and cumbersome as you will have hundreds of "placeholder" products generated by the app. No help or refund from the developper for this, even though we are not able to use the app in our store. The discount code limitation should be clearly disclosed, as it is a critical function for many stores. The variant options LOOK nice, but the the feature limitations make it unusable.
Hello, We are truly sorry for the inconvenience you've faced with. Unfortunately, the current app working principle doesn't allow us to fix this issue on the spot. That's why we decided to reconfigure the app. It will no longer generate custom temporary products/clones and all the native Shopify features will work properly. But since this is not a regular app update, but a massive UI reconfiguration, the development process takes time. We constantly face new challenges while striving to make the app function perfectly. That's why delays in release happen. Please feel free to reach out to us directly to discuss the ways we could solve the conflict. Have a great day!
May 14, 2022
very bad & non-effective customer service, you can't trust them and they will make you lose customers & money.
Hello, We’re sorry to hear of your less-than-satisfactory experience with the app and hope you will accept our sincerest apologies. We do understand that the fact the app generates cloned product is a drawback of our app and that's why are working hard on its improvement. The update itself is almost ready. But we should also develop a migration tool that will allow us to move all our existing clients to the new version. The app will change a lot, it will have a new interface along with new features and new working principle. We are sorry that the collection issue is crucial for you and you can't wait anymore. In case of any questions please let us know.
June 18, 2020
I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...
Hello, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We've received a ticket from you along with this review and would like the opportunity to investigate your feedback further within it. Have a great day.
May 8, 2020
This app frequently breaks and doesn't charge people for extras, even after they installed it for me
Oct. 7, 2018
I contacted support and have not received a response in 3 days. I haven't been able to use the app or get my questions answered. For the monthly amount they are charging they should have a live chat option to contact support for help. Overall this app is not giving me a good impression. Installation is not user friendly a shopify guru tried to install the app due to lack of communication from the developers and he was unable to install it. in the future i would like to see better communication, an option to alphabetize options list with the click of a button and ability to edit multiple options list at a time. Being able to copy and paste a options list instead of entering one by one would be helpful also.
April 8, 2019
Update--App is working better BUT I have wrote several times about a new issue and havent received any response. The customer service and help sucks so bad. Now--If a customer adds something with the custom options added, but then removes it from the cart, the custom option pricing still stays and does not give them a choice to remove it. --Not only that, but if the customer has an account and they sign in a week later, the cost IS STILL THERE! So it NEVER goes away until they check it out. It is extremely frustrating. Currently looking for a new app to use. SOOO aggravated with this APP. It is so unreliable. I have been writing them for over a week and they haven't even made an attempt to fix the problem! DON'T even bother trying this app!