APO Product Options, Variants

July 14, 2024

Good app. Amazing support. Always willing to help. It is missing a few key features I would like to see, but still a great app for customizations. Currently it is DOWN. Not sure if I can get any help or not. None of my customized product options are working in my entire store.

March 17, 2022

Hard to know exactly how many sales we have missed with this plugin, but one thing is sure, it's not reliable. We had too many price malfunctions. It's full of bugs when you want to add multiple options with different prices. The team is reactive, but the bugs may come back a day or two later. Can't recommend this plugin. And sometimes the plugin was not showing at all on the product page?????

March 16, 2022

The app is ok. But useless as there is no quantity tracking (so I have customer buying the same unique item twice). I contacted the support 8 month ago about his problem and told me they were working on this problem... 8 month later I asked again and reply exactly the same... When I asked them more details about this issue resolution they stopped reply to me.

Feb. 23, 2022

Support are responsive and so helpful! App has everything I required and is great in everyway but one. Whole app is ruined by the way they do price addons by creating clones or variants, just creates a mess of your products. Think they choose the wrong route here and should have used draft orders way. Such a shame and I won't be using it.

Feb. 10, 2022

I need to be able to have an option for my customers to add a $3 item to some of my products. I also need that $3 item to be inventoried so that I can keep track of the item and know when to make more. The app will allow you to create and sell a separate product (the $3 item), but there's no way to inventory it. Also, when I have that $3 item added as an option, if any customer selects to add it to their purchase, the original item that they were purchasing is no longer inventoried properly. I've been running out of things and overselling products and not understanding why, but I finally realized its all of the products that Advanced Options are tied to. I understand that it's complicated adding on that $3 item as an inventoried product, but it's absurd that any base product with an Advanced Option add-on item is not being deducted from the inventory when sold. I know that they're working on this, but they've been saying that for months. I've been paying for something that's messing with my inventory and I'm not a fan.

Dec. 11, 2021

I wanted this app to work for us so badly, mainly because the support is fantastic and to be able to manage one options list is a great timesaver. However, the variant options that it creates do not update inventory and has caused us to oversell products we didn't have in stock. Great idea for an app, but could use some tweaks.

Oct. 9, 2021

Wanted to like it from reading reviews… but approved for them to work on my website, apparently I guess the code didn’t work for the theme version I had. They installed the code and got back to me with the report that it wouldn’t work. Left the code there and my page was displaying random characters all over.

Jan. 21, 2021

The app does what it offers. However there's an issue I have reported almost for a month is not solved - custom product is added more than once in the order. I have to manually check and refund for those overpaid. This is a serious bug but the developer fails to solve it.

July 17, 2020

For $14.99/mo their support team needs to respond faster. I installed the app yesterday and submitted a request for installation. The team responded the next day (which isn't unreasonable, but other teams have responded within HOURS of receiving an email). While I was waiting I began creating a template that was relatively easy to do. It's not the best interface but it is doable. I received a collaboration request this morning & accepted it within 5mins because I was notified by email as soon as it came in. I have not heard anything else from their team after two emails to confirm that they have access. I also looked on Shopify to see if anyone logged in from their account, which they haven't. This is problematic because: 1. This is wasting time on my free trial. 2. As mentioned, other teams respond significantly faster.

July 7, 2020

Really great app but the support is lacking and the software is not reliable. Works great 90% of the time and is down randomly the other 10. Word of advice, when you use this app as a product selector and it experiences issues you get $0 in sales, because customers cannot add to cart. This is the second time its happened it 6 months and if you're looking for support you won't get it. You'll just have to wait until they fix the issue, right now ite been about 5 hours for me, middle of the day, no sales, no support from Mageworks. I'll be migrating off this app and paying a developer to program an alternative option. I would suggest looking at other options because you're likely going to have the same issue and will have to change apps later on, costing you time, money and a good chunk of lost sales.

Jan. 17, 2020

I run a POD store for photography, and to really get every size and every material right I need to display over 120 options that are dependend on each other. Poster Prints only in this size, acrylic glas only in this frame and only in that size etc. This app is great for displaying that and the team did good work implementing it in my theme for free. Some key features, that were already provided in the original shopify variants are really missing, and thats why i can only give two stars. I need the functionality of spreadsheets (*.csv) to import and edit my products and variants, and even worse: there is no possibility to write down the cost of goods sold to every combination. An option to download and backup the settings in this app would be great, too.

July 8, 2019

This app doesn't work with Ajax carts which is used by many of the better theme designers. Also, even though they said to was going to work support could not get it a usable state to publish. We had a long list of issues the app was creating and support wasn't there to fix, even though they said they fixed them. We were super hopeful this would be superior to similar apps. I have a feeling this is best for basic theme designs. We use Out Of The Sandbox - Turbo, which is hugely popular for many reasons and this app doesn't work with it unless you take away/turn off some of the design aspects and functions of the theme, which is counterproductive for having bought the theme for those specific funcitons. This app might be great for some, but keep in mind it not for everyone.

March 7, 2019

I like the look and facility but we have seen a bug that affects our ability to see details in orders and possible mis-calculations ... we have spend much time during several calls where for most of last year, Shopify personal are wonderful, the issue is identified but when handed to MagWorx is never corrected to date... I have received an offer from Shopify to modify the app so it work with a third party Advanced Product Options -- I agree for the mod to be done -- next we will see how the results are:)

Nov. 20, 2018

App does what it says most of the time, I can't complain about that. However this app broke one of my more complex implementations, and is presently allowing either one of two functionalities: 1) customers can buy expensive items for $0.00 2) customers cannot add item to cart at all Support has been completely unresponsive for at least 12 hours now, including a Chat rep who just said "open a ticket" and then immediately closed the chat on me. I would honestly tolerate this under normal circumstances, however it's BFCM Week and any app vendor who isn't beefing up its support this week is one that clearly doesn't have its customers in mind.

Feb. 21, 2018

While the app seems to work OK - their install was one disaster after another. Incomplete install, multiple reminders to fix, broken cart, broken product pages and our cart and products are still broken. Have gone elsewhere for a fix and complete install