Advanced Shipping Manager
Accurate shipping rates for your online store
Rating
4.9
feedback
278
chart
#2,464
All reviews
Rating Breakdown
Review RSS Feed
March 16, 2023
very good app and a good CS team. When we have trouble with the rules, they are quick to help. Keep up the good work
March 7, 2023
ASM has been a great solution for shipping oversized items. The tools in Shopify don't allow you to do much with Freight and oversized items. The way ASM is setup allows you to have complete control over your data and even link it to 3rd party systems which I'm doing for a more complex integration. Their support is killer, Burt at ASM has been a great resource. He's super responsive and offers insight and solutions to help solve our most challenging shipping issues with oversized items and integrations. I highly recommend it for anyone that wants total control over their shipping system and has at least some technical ability.
March 7, 2023
The set up was a little involved, but since we have it up and running, everything is working as it should. My 5 star review mostly comes from the absolutely stellar customer service! They representatives on chat are super knowledgable, and find a solution right away. It is a breath of fresh air compared to pretty much any other customer service agent I have dealt with
Feb. 28, 2023
Great shipping app with flexibility to meet many use cases. When all other fulfillment apps have turned down our requests, Dan and the team at Advanced Shipping Manager were able to accommodate our custom requirements to get the job done right. Thank you all again for enhancing our shoppers experience and being so prompt, consistent and easy to work with.
Jan. 17, 2023
Advanced Shipping Manager is a fantastic app to give your customer accurate shipping rates and to easily manage shipping rates across your products and regions. We started using ASM with one site and then added it to our second site as well. The customer service is also fantastic. The team responds incredibly quickly and is great at helping us when needed.
Using app
3 months
Total reviews
1
Average rating
5.0
Dec. 15, 2022
Great shoutout to Burt for helping me resolve all my inquiries super promptly! I couldn't be more satisfied. Definitely THE best Shipping App on Shopify Store, and by far the best customer support as well! Whatever your shipping logic is, Burt will definitely help you out! Extremely grateful!
Dec. 15, 2022
We have hundreds of variations of our products and shipping was a nightmare trying to calculate until we found ASM. Customer service is excellent. Burt and Dan are always quick to respond and help resolve any questions or issues we have had. Would recommend to everyone!
Oct. 24, 2022
I HAVE BEEN USING ADVANCED SHIPPING MANAGER FOR 5 YEARS AND GIVE THESE GIYS 5 STARS "ALWAYS ON POINT"!!!
Oct. 24, 2022
We've been working with Burt since we installed the app and couldn't be more satisfied with the level of customer service. He's patient and willing to work with you to solve any issues. 10/10 would recommend.
Sept. 22, 2022
There has not been an issue that Burt and Dan of Advanced Shipping Manager could not solve. Powerful app with world class support. Thanks!!!!
Sept. 14, 2022
Impossible to set up this app as a simple app. It's more like a quiz game and the developer charges you extra money to help you set up the rules. Potato quality interface and horrible usability. I wasted one month on this dumb interface. Always got my
We are sorry to learn you do not like our interface. We always strive to simplify and improve our UI and will always continue doing so. That said, our app handles even the most complex shipping scenarios (such as the ones you requested to setup in your store), and in such cases it is sometimes impossible to simplify the interface to accommodate those setups. According to our ticketing system, you contacted our support team nine different times between June to September (long before you even installed our app), including international calls our team gladly initiated, but never did we charge you a fee other than the one you are paying for the app. If you requested any custom development, we do accommodate those requests as well and provide a quote. We are happy to learn that you chose to keep our app in your store, and we see that everything was setup to your satisfaction. Hopefully, after using our app and utilizing our support team - your impression will change.
Sept. 13, 2022
This has been the best, most flexible shipping app for my company. We ship nearly all our items in their own, unique shipping cartons. Each one has a different size and we have thousands of items. We need customers paying the correct rate for shipping, and this has been the only app that easily and consistently handles it. For us the crucial functionality this app provides is: 1. Ability to designate a product to ship in multi-box shipments and provide weights/dims for each box. 2. Ability to designate a product to "ship alone" so it is rated for it's own shipping label 3. Ability to have some shipping methods ignore dimensions in the shipping rate calculation. 4. Ability to add markups or designate free shipping at the product level. Nothing else out there handles all of this. Additionally, support has been very helpful and even put in place some customizations for us since we have a few non-standard shipping rules.
Aug. 26, 2022
A little complicated to get setup (for a non IT person), but well worth it and support was great. This app allows us to integrate carrier accounts that aren't standard in shopify for LTL shipping and to tweak the rates however we need to for various regions to be sure we are covered. I would definitely recommend.
Aug. 23, 2022
We unfortunately never used this app, but we have been billed for about a year with ZERO reach out from the app developers. Our previous management started this with the intention of utilizing a shipping manager but started the trial and never used it or told anyone about it. Our loss, oh well. Would have been nice for anyone to reach out about the non-use of this app but continued billing. Beware.
Dear customer, your billing is handled by Shopify. As such, once your app is installed - billing is completely out of our control, but you do receive a monthly invoice from them that would have prompted you to cancel if you were not using it. If you have any billing concerns - please contact Shopify directly and not through this page. That said, looking at our ticketing system, we see our support team has been in touch with you MULTIPLE times since you installed the app - including two months ago, where you vocalized your interest in continuing to use the app. Not even once did you mention canceling it or any billing issues... It is a shame you chose to review the app and its service on this channel for a billing issue that has nothing to do with the app itself, especially since billing has been in your full control and you could have just uninstalled it. Moreover, at the time of writing this response - your app is STILL installed, so please uninstall it if you wish to stop being billed by Shopify.
June 27, 2022
Super happy with this app. The ASM team was also super helpful and quick when it came to implementing some custom shipping rules. Highly recommend!
June 24, 2022
This app has been so great for us. It allows us so much customization. The one minor issue that came up they were so quick to follow up and and get resolved. The customer service is top notch.
June 23, 2022
We've been working with Burt since we installed the app and couldn't be more satisfied with the level of customer service. He's patient and willing to work with you to solve any issues. 10/10 would recommend.
June 13, 2022
We've been using Advanced Shipping Manager for a few years now and it continues to provide a great service. They have great support and response time as well.
May 19, 2022
I am the IT guy. I assisted in installing and configuring for our store. During installation I needed to call support with a how-to question and it was amazing. The phone AND my question was answered immediately. I spoke with support a couple of times since with additional questions and they provided the same great service. Highly recommended.
May 9, 2022
ASM has been a great tool for our business and has really streamlined our freight shipping. The team has also been fantastic to deal with and has taken all of our crazy ideas and turned them into reality!