Advanced Shipping Manager
Accurate shipping rates for your online store
Rating
4.9
feedback
273
chart
#1,810
All reviews
Rating Breakdown
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Sept. 14, 2022
Impossible to set up this app as a simple app. It's more like a quiz game and the developer charges you extra money to help you set up the rules. Potato quality interface and horrible usability. I wasted one month on this dumb interface. Always got my
We are sorry to learn you do not like our interface. We always strive to simplify and improve our UI and will always continue doing so. That said, our app handles even the most complex shipping scenarios (such as the ones you requested to setup in your store), and in such cases it is sometimes impossible to simplify the interface to accommodate those setups. According to our ticketing system, you contacted our support team nine different times between June to September (long before you even installed our app), including international calls our team gladly initiated, but never did we charge you a fee other than the one you are paying for the app. If you requested any custom development, we do accommodate those requests as well and provide a quote. We are happy to learn that you chose to keep our app in your store, and we see that everything was setup to your satisfaction. Hopefully, after using our app and utilizing our support team - your impression will change.
Aug. 23, 2022
We unfortunately never used this app, but we have been billed for about a year with ZERO reach out from the app developers. Our previous management started this with the intention of utilizing a shipping manager but started the trial and never used it or told anyone about it. Our loss, oh well. Would have been nice for anyone to reach out about the non-use of this app but continued billing. Beware.
Dear customer, your billing is handled by Shopify. As such, once your app is installed - billing is completely out of our control, but you do receive a monthly invoice from them that would have prompted you to cancel if you were not using it. If you have any billing concerns - please contact Shopify directly and not through this page. That said, looking at our ticketing system, we see our support team has been in touch with you MULTIPLE times since you installed the app - including two months ago, where you vocalized your interest in continuing to use the app. Not even once did you mention canceling it or any billing issues... It is a shame you chose to review the app and its service on this channel for a billing issue that has nothing to do with the app itself, especially since billing has been in your full control and you could have just uninstalled it. Moreover, at the time of writing this response - your app is STILL installed, so please uninstall it if you wish to stop being billed by Shopify.