Affirm pay‑over‑time messaging

Oct. 24, 2022

if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them their answer will alway be " THIS IS NOT MECHARNT SUPPORT WE DONT KNOW ENYTHING " and they will advise you to email them but you You'll never get a response at all

May 31, 2022

I'm only giving this 1 star because it requires coding and I know how to code. BUT Affirm's directions on integrating the app/service are vague and aren't helpful at all. there only email you back the same lame instruction. no phone support at all.

March 26, 2022

On the collection page, I use the plugin to add Affirm Messaging. When Affirm Messaging appears, the affirm logo keeps flashing, getting bigger and smaller, repeating for a few seconds before returning to normal, and if our price is a range , there are two values, and the amount of confirm will link them into a large number, which will cause the message to not be displayed.

Feb. 1, 2022

SHOPIFY STORES BEWARE. DO NOT INSTALL AFFIRM. I just had a TERRIBLE experience dealing with them. 1. NO MERCHANT PHONE SUPPORT. Just EMAILS. If SOMETHING IMMEDIATE COMES UP - like FUNDS GOING TO THE WRONG ACCOUNT or SUSPICIOUS ACTIVITY, GOOD LUCK GETTING AN ANSWER IMMEDIATELY. 2. INCOMPETANCTY - I changed my account details and had it confirmed, but my funds were still transferred to a DIFFERENT ACCOUNT AND THEY CAN'T TRANSFER THOSE FUNDS BACK TO MY NEW ACCOUNT. 3. NO MERCHANT SUPPORT. 4. I also found their widgets spazzing on my website which confused my customers. DO NOT INSTALL THIS APP.

Aug. 24, 2021

Fantastic service! The app requires some development knowledge in order to master, but overall I love Affirm

July 21, 2021

I have not been able to successfully integrate this app into my paid Shopify theme. If it is this problematic to get it up and running, I am concerned about problems our customers might have using the app; especially in light of similar experiences cited by other users. Given that the 5-star and 1-star reviews are about evenly split, I suspect there is a quirky issue buried somewhere in the app's coding. The customer's success with apps we use on our site directly impacts their experience with us, so I am willing to err on the side of caution by not offering Affirm as an alternate payment provider. Hope the issue is remedied down the line so we can try again.

July 17, 2021

Quit working. I have done everything imaginable and can't get support on either side. When you install it, it says cannot connect, delete and reinstall app.

July 16, 2021

I am about to launch my store, so my review is not in that regard. My rating is based on my experience with the onboarding rep that assisted me. He went over and beyond to help me get their app fully integrated into my website. He went to my website to ensure my customers would be able to effectively purchase their items with no issues. I will update my rating once customers actually start using the app. So far, so good! By the way, his name is Kyle, but I won't give him his last name. Just in case he doesn't want me to.

July 15, 2021

I've installed and re-installed the app 5x and it refuses to work. Had to go through hoops just to try to login. I'm "code" savvy but this app is a waste.

May 11, 2021

We worked with Henry to get Affirm set up on our site and he was prompt, diligent and ensured everything was set up perfectly. One of the best Shopify App experiences we've had thus far. Thank you!

May 4, 2021

Im only giving this 2 stars because it requires coding and I am not a coding expert and don't even know where to start. Affirm's directions on integrating the app/service is vague and isn't helpful at all. I need them to update their directions on integration as if they're explaining it to a 2 year old. I sent an email to support 3 hours ago, and still no response... Feeling hopeful and helpless at the same time.

April 20, 2021

Thank you to Francisco and the Affirm Integration team for making this an easy app to install with a quick turnaround. I also appreciated the onboarding classes which highlighted all the important details about this service. Excited to have this as part of my eCommerce store!

April 14, 2021

What a great experience up and running with the help of Matthew Brickert and Henry O'neil! thanks again guys

April 8, 2021

Very poor integration with Shopify, no support for product variants. 10+ emails and a lot of hand-waving and the integration still not working. First, I provided 3 test cases where Affirm integration fails with Shopify. Affirm support didn't test all 3 only 2. Second, I pointed to the 3rd test case that wasn't fixed, they said "oh yeah, here I fixed it". And again, they didn't (Affirm messaging calculated the wrong installment payment amounts, 4 * $24 != $1200 ). Then they claimed it's a third-party app issue. I uninstalled it, and that didn't help either. Exactly the same problem after the 3rd-party app was gone. Then, they blamed it on the browser caching (I tested the site in 2 different browsers on 2 different OS, mobile and desktop). Finally, they basically said "it is too difficult to debug", let's just disable the functionality globally... i.e. stop calculating installment payment on the product page. But I thought the whole point of Affirm is to display the visitors know of potential lower payments **before** they add to checkout, not after... Sorry, Affirm, I am sure you can do better, but this is frustrating. UPDATE: after 11 emails, it's working finally now and the fix was on their side. I'll keep the rating at 1 star as out of ~20 Shopify apps I tried so far, this was the worst so far.

March 25, 2021

I am giving this app a 1 star since it is currently not working. I am unable to login via google with an error stating connection refused and when I log in using username and password the app states that it needs to be reinstalled.

Feb. 9, 2021

Great app I don't know why there is so many bad reviews about the integration they are simply the best support givers

Feb. 1, 2021

first off this app is ridiculously expensive. basically 6%. after looking at my loses on 2 orders im removing this option. i had a order for 1299... of which i made $200 profit and affirm took $96 out of that........ I had another order for $4000 of which i profit $560.. and affirm took $240! .Bye affirm. 1299 is one of my cheapest products.. so that means ill be giving affirm $96 or more for every order they process. This app is not for me.

Jan. 7, 2021

Truly awful. Affirm itself is a great service, but their customer service is practically nonexistent and the app is about as cumbersome as it gets.

Dec. 28, 2020

If you have a paid theme don't waste your time with this. I have spent over 2 weeks trying to get messaging to work with very little support. I had to look for answers myself online and forward it to the tech and still, nothing was fixed and the tech just stopped responding to me. They should put in their description "only works with free Shopify theme"

Dec. 15, 2020

The app did not load right away (i have a custom theme), but once I reached out to tech support, they helped me fix the problems. After that, everything went very smoothly. I would recommend it.