Affirm pay‑over‑time messaging

Oct. 24, 2023

Same Experience As All Other Users - Doesn't work

Sept. 8, 2023

Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.

March 27, 2023

We tried to integrate Affirm to our Shopify store and it was a nightmare. We provided our banking + verification info only to get an error message. We created a support ticket and instead of resolving the error, support told us to abandon the current email address and use a new email to make a new business account (makes no sense as our Shopify store is already linked to the original email account we were told to abandon.). After troubling our IT to create a new email address, we got an error and could not create a new business account. This is a very buggy app, the FAQ is not helpful at all, the customer service is horrible, I am at the verge of just forgoing split payment.

March 22, 2023

The Affirm app works just fine. I followed the instructions and was able to add the Affirm messaging in a matter of minutes.

Dec. 23, 2022

They are definitely self righteous, acting as if they are better than God. From looking at these ratings it is very clear that they don't care about their merchants, just the money they collect from the consumer. But then again the guy who founded Affirm is so rich now he doesn't have to care.

May 31, 2022

I'm only giving this 1 star because it requires coding and I know how to code. BUT Affirm's directions on integrating the app/service are vague and aren't helpful at all. there only email you back the same lame instruction. no phone support at all.

March 26, 2022

On the collection page, I use the plugin to add Affirm Messaging. When Affirm Messaging appears, the affirm logo keeps flashing, getting bigger and smaller, repeating for a few seconds before returning to normal, and if our price is a range , there are two values, and the amount of confirm will link them into a large number, which will cause the message to not be displayed.

Aug. 24, 2021

Fantastic service! The app requires some development knowledge in order to master, but overall I love Affirm

April 8, 2021

Very poor integration with Shopify, no support for product variants. 10+ emails and a lot of hand-waving and the integration still not working. First, I provided 3 test cases where Affirm integration fails with Shopify. Affirm support didn't test all 3 only 2. Second, I pointed to the 3rd test case that wasn't fixed, they said "oh yeah, here I fixed it". And again, they didn't (Affirm messaging calculated the wrong installment payment amounts, 4 * $24 != $1200 ). Then they claimed it's a third-party app issue. I uninstalled it, and that didn't help either. Exactly the same problem after the 3rd-party app was gone. Then, they blamed it on the browser caching (I tested the site in 2 different browsers on 2 different OS, mobile and desktop). Finally, they basically said "it is too difficult to debug", let's just disable the functionality globally... i.e. stop calculating installment payment on the product page. But I thought the whole point of Affirm is to display the visitors know of potential lower payments **before** they add to checkout, not after... Sorry, Affirm, I am sure you can do better, but this is frustrating. UPDATE: after 11 emails, it's working finally now and the fix was on their side. I'll keep the rating at 1 star as out of ~20 Shopify apps I tried so far, this was the worst so far.

March 25, 2021

I am giving this app a 1 star since it is currently not working. I am unable to login via google with an error stating connection refused and when I log in using username and password the app states that it needs to be reinstalled.

Feb. 1, 2021

first off this app is ridiculously expensive. basically 6%. after looking at my loses on 2 orders im removing this option. i had a order for 1299... of which i made $200 profit and affirm took $96 out of that........ I had another order for $4000 of which i profit $560.. and affirm took $240! .Bye affirm. 1299 is one of my cheapest products.. so that means ill be giving affirm $96 or more for every order they process. This app is not for me.

Dec. 15, 2020

The app did not load right away (i have a custom theme), but once I reached out to tech support, they helped me fix the problems. After that, everything went very smoothly. I would recommend it.

Aug. 12, 2020

Not the easiest to setup if you have never dabbled in the theme code, but once you figure it out, it works great. It shows dynamic financing figures based on your product price, promotes conversion by getting the customer to engage and attempt to follow thru with checkout on high dollar items, and helps your customers understand how the plan works if they click on the 'Prequalify Now' link

May 9, 2020

I'm not a coder, so that been said, is a complicated setup that I have to spend 5 hours just to figure it out and nothing. The instructions are not clear and not much explaining. Videos can be helpful for does not code-savvy. Super frustrated because I'm approved but can't use the app. UPDATE Customer support fixed the problem for that I'm happy, but they needed to enter the code manually seen the app is not compatible with all the themes that Shopify offers and the one I'm using free Supply theme is not compatible. I hope they can make it simple to implement affirm to any theme.