Affirm pay‑over‑time messaging
Boost sales with flexible payments messaging, Affirm.
Rating
1.6
feedback
34
chart
#3,117
All reviews
Review RSS Feed
Sept. 12, 2025
I am giving a zero, there in no phone number to speak with a human tech in resolving issues connecting to Shopify. After getting accepted its just been continued login failures connecting with Shopify. Their loss
Sept. 9, 2025
Trash. They have issues with the login after getting accepted, but haven't fixed their login issue. I'm unable to sign in to my merchant account and there's no live support to even chat with. Horrible.
Sept. 1, 2025
I have waisted 2 days trying to install this bullcrap app. No support, no chat and the app is full of bugs. I received recaptcha error, and 404 forbidden errors. Even after I dump my cache, open different browsers and used different devices. This is a nightmare to install. I'm done!!
June 22, 2025
Absolute crap with zero support. Impossible to install or get any knowledgeable assistance from Affirm or Shopify support. Save yourself time and just move on....
June 6, 2025
The absolute worst customer service. No people to chat live with. Email only. Cannot get it linked to my store. Cannot change password...THE WORST
April 7, 2025
This app is giving me so much trouble. and customer service will give you the run around. nothing is solved!! even the app goes in circles
March 1, 2025
I would give it 0 stars if I could. I ran into an issue where they somehow put 3 customers orders onto 1 customers account. There is no phone number to call, so I messaged and also emailed for support. The only response I got was to have the customers call customer support. Of course, the 2 customers who's furniture purchases didn't get associated with their accounts have gone MIA now. This complete lack of support ended up costing me $6000 through no fault of my own.
Jan. 27, 2025
This is a crap App, does not even install + impossible to login in their web dashboard after creating an account. Expected a tech person to troubleshoot for us but with little hope
Nov. 4, 2024
Randomly bloating the app with new pop-ups and updates that noone asked for. Does not work as intended, cannot recommend.
Sept. 25, 2024
doesnt ever work. been dealing with customer service for days now. its just a huge hassle and not worth it when there si klarna and afterpay available
Sept. 3, 2024
App and messaging has not loaded for nearly two years, even after changing themes and several of the Shopify Helpers/Hireable team looking into it. Have not been able to integrate it at all.
May 20, 2024
You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business." There is nothing in the merchant agreement that says they can do that, so it's fraud. Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment. The Feds need to look closely at this trashy company.
May 6, 2024
App doesn't work. Always gets stuck loading on promotional message page and doesn't allow me to install the promotional message
May 4, 2024
Horrific experience with them. They moved away from "paybright" We do not know how to fix API or mesh code. We asked for help and they kept coming back with " We are not complying to their standards" We asked for help and its an automated response every single time. You cannot call them and nobody will help you . Its been an awful experience and hopefully another loan company can take care of us. If you cannot provide customer service you shouldn't be in business.
Feb. 22, 2024
How is this app still on the platform. It's not setup correctly to merge with Shopify. Please remove it from the options menu.
Oct. 11, 2023
I was excited to partner with a buy now, pay later app after having no success with AfterPay in Canada. Affirm has TERRIBLE customer service; merchant accounts have no contact number. When you finally get ahold of someone via email, they aren't able to help you anyway.... " uninstall the app and reinstall. Still needs to be fixed!! Buyer be ware! I would give zero stars if I could :(
Sept. 8, 2023
Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.