UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
3,736
chart
#306
All reviews
Rating Breakdown
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Sept. 15, 2024
They show fake referral sales/orders, Our team raised complaint with them but not received any response.
Sept. 14, 2024
The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved. When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly. Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience. The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted. To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve. After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.
Hi there. This is Stark from UpPromote support. We're sorry for your experience and regret that things didn’t go as expected with our app. After investigating thoroughly, we found that the issue might be tied to either a custom configuration in your theme or a third-party localization app responsible for the currency switcher on your store. With that setup from your end, it's unlikely that any affiliate app would be able to function properly. We'd love to help you resolve the issue, so we've sent you a follow-up email. Please check it at your convenience. Regarding the "dancing cat GIF" you claimed to get from our agent, after thoroughly reviewing the conversation history, we were unable to find any instance of a GIF or any inappropriate communication from our team. We always aim to provide professional and helpful support, so I hope we can clarify any misunderstandings here. Please feel free to reach out with any further details.
Sept. 13, 2024
Tommy was very patient and helped me quickly solve the problem I asked about, guiding me step by step to resolve it. I am very grateful to him.
Sept. 13, 2024
Sept. 13, 2024
Top Job, Top App, Super Customer Service wie beispielsweise BARNEY, immer zu Stelle und ultraschnell mit Bilder und Pfeilen erklärt... Super App
Sept. 12, 2024
Very easy to use and smooth setup, Hannah was very professional and helpful in assisting setting this up.
Sept. 12, 2024
It's very good, it helps me to expand a lot of taters and the customer service is exceptionally helpful, highly recommended, must come and try this one.
Sept. 12, 2024
It's a fantastic app and Tommy went above and beyond to assist me to make the most out of the platform. Thank you!
Sept. 11, 2024
Great app, very easy to set up and manage affiliates through it. The support team is also very responsive, thanks to Gwen for helping us out when we needed assistance. Will continue to use this app!
Sept. 11, 2024
I had an amazing experience with UpPromote Affiliate Marketing. I was lucky enough to be looked after by Nick, who gave me really great insight into the issue I was having with tracking referrals from one of my affiliates. He was super thorough, and even sent me screenshots to help understand the issue clearly, as well as provide clear scenarios to make understanding a breeze! We found the issue, and now I can report happily to my affiliate that everythings is working perfectly. Thank you UpPromote, and thank you Nick especially.
Sept. 11, 2024
Great support from Hannah for removing the UpPromote branding and leave it all to our branding. Thanks! Hope this will lead to great marketing growth.