UpPromote Affiliate Marketing
Drive referral sales loops with influencer & affiliate program
Rating
4.9
feedback
3,413
chart
#429
All reviews
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June 13, 2024
June 13, 2024
Great Support! I reached out to them via Chat and Barney understood my concern immediately, provided me with clear instructions on what to do and waited till it is resolved! Awesome!
June 13, 2024
Tommy was exceptionally helpful in customer support, it truly was a pleasant experience! Well done to uppromote. Cant wait to start using the app properly.
June 12, 2024
We only have the free version right now until we learn more about it but are excited to learn the program and get some affiliates on board. Gwen with support has been very helpful. She is quick to reply and gives concise answers with links so I can learn more. She answered all of my questions.
Dec. 2, 2025
Does not work and there is no access to customer service. It has been two years. No one has contacted me. My affiliates are selling things but getting no credit so they abandoned it. We lost a lot of business pursuing affiliates who then thought we were just not paying them for links they could SEE from their end. No response ever from customer service.
This is Stark from the UpPromote support team. We sincerely apologize for the inconvenience you faced. After reviewing your case, we found only one email from you, which unfortunately ended up in our spam folder due to an issue with our mailbox. We're truly sorry for this mishap and appreciate your understanding. We’ve reached out to you via email and hope to have the opportunity to assist your business moving forward.
June 12, 2024
Very good team support ! this application is so complete, it has many features to upgrade marketing strategies. Thank you Again !
June 11, 2024
Amazing customer support! Easy way to grow your affiliates list with making links/codes. So many other softwares are junky and not user friendly. Perfect integration into shopify
We are glad that you have had a great experience with our app. Thank you for using and trusting UpPromote. If you have any questions or need help, please feel free to contact us via our live chat or email us at [email protected] or via the in-app chat channel.
Feb. 19, 2025
Love Uppromote's support team! They are super helpful and fast in solving any issues that may rise. Shoutout to Tanie and Tommy for their help!
June 7, 2024
Great experience. Tommy is very helpful and patient, and responded to my questions very promptly.
June 6, 2024
Support is always available and they understand how to support you to navigate your way round the app. Tommy was super.
June 5, 2024
Very user friendly. Tommy was very patient in helping to resolve the issue.
June 5, 2024
Super helpful customer service with Gwen! Looking forward to a great relationship with UpPromote!
June 5, 2024
Excelente Nível de serviço :) Recomendo vivamente ... a melhor plataforma do mercado, já experimentei algumaas, nenhuma como esta :)
June 5, 2024
So far this has been one of the easiest apps to work with through Shopify. There chat customer service is very fast and efficient in responding to your inquiry or requests. I am looking forward to a long and prosperous relationship with UpPromote!
June 5, 2024
This app is fabulous and the customer support is off the charts! Nick stayed with me to help me understand a few areas I didn't get. He completely educated me and I am all set. Highly recommend!
June 4, 2024
Stark has been very helpful in addressing my questions. Previously, I spoke with another representative from Uppromote, but they didn't seem to understand my questions even after I clarified them and appeared impatient with my inquiries.
June 5, 2024
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
Hello there, This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify: - The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates. - The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase. Due to the nature of these features, they cannot be used simultaneously. Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you. Best regards,