UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
3,747
chart
#303
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July 18, 2024
I have only just begun setting up UpPromote and so far things are working well. Selena on the in-app chat has been very helpful!
July 18, 2024
As a newbie I had some important questions needing answers and some assistance geting set-up Tommy was very patient and understanding ... a great resource. Thanks Tommy
July 18, 2024
i'm very happy to use this app, and i like the the support service ( evan ), he is just amazing with peoples
July 18, 2024
Solid app, highlighted by genuinely exceptional service. Shout out to Nick, Barney, Evans and Selina. Nearly around-the-clock service available - help with implementation, tech support, customization, etc. Super friendly and they all seem to know what's going on. If you're on the fence in choosing an app, I'd say the responsive service from this team could probably tip the balance, they'll make sure you get what you need.
July 18, 2024
I'm really happy with this app and their support team. Most of everything worked right out of the box, and for the things that were a little more complicated, Selina was able to help me understand what was going wrong and to fix it. Everything feels really solid so far and I'm looking forward to seeing how our affiliate program affects our sales over the next couple of months.
July 17, 2024
Selina was very prompt and professional with her support. She understood my problem and found a work-around solution that allowed me to immediately fix it. Definitely 5 stars!
July 16, 2024
Barney was very helpful! Great CS. The Youtube video tutorial links are outdated b/c they showcase the "old interface" of managing settings from the website merchaant acct, instead of managing all the settings within the shopify app. It was very confusing for me and wasted a lot of my time. please take them down, not helpful.
July 16, 2024
Selina was so quick! She answered in under a minute. Helped me fix my issue in under 5 mins!!! Thank you so much!
July 16, 2024
Cassie and Nick was very helpful. I needed help with customizing my log in and sign up page and they assisted me very quickly. I was pleased.
July 22, 2024
MISLEADING APP DESCRIPTION After being assured that UpPromote included a referral feature I installed the app and started setting it up. After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP: A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY. An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely. Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer. Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client. This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards. Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program. I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims. I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store. Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.
Hi there. This is Stark from UpPromote support. We understand that you are upset because our logic doesn't fit your needs. We'd like to clarify that we never asked you to upgrade for the "once-off" feature, since we don't have it available at the moment. On the other hand, we appreciate that you brought this up to our attention. Our team would love to have a meeting with you to hear more about your perspective of Customer referral. It would be very helpful for our future improvement. We've sent you an email. Please check it out when you have time. All the best,
July 16, 2024
I want to extend my heartfelt thanks to Tommy for his outstanding support. He was incredibly friendly and responsive, addressing my issues promptly and efficiently.
July 15, 2024
The app was really straightforward and easy to set up. I like the customization options. Customer support was amazing too. Tommy was really helpful and responsive. My issue was resolved promptly.
July 15, 2024
GREAT SUPPORT
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat channel anytime. Cheers!