UpPromote Affiliate Marketing
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BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
This is Stark from the UpPromote support team. Thank you for sharing your honest thoughts. It seems there may be some confusion about two of our features. The "Post-purchase popup" appears after a successful purchase to invite customers to become your affiliates, while "Convert signed-up customers" automatically creates affiliate accounts for the customers listed in your Shopify admin > Customers. Because of how these features work, they can't be used at the same time. As for your refund request, we feel we haven't discussed it thoroughly enough — and we never intend to take any user's money unfairly. We've sent you a follow-up email about this and hope you can review it so we can resolve everything for you. Best regards!
Great customer service experience from Barney! Super helpful and was able to assist very thoroughly. App has a lot of features too.
pretty good so far and customer service was great!
Un services au top qui répond parfaitement à toutes mes questions
UpPromote has Free plan,it is good for the new salers.
Excellent customer service! I reached out to them asking to change the title fonts and body fonts. I wasn't sure they could do it, so I contacted their service, and Barney was willing to help. I actually didn't think he would do it, but he contacted the correct service team and they updated all the fonts so they match my website's fonts. The customer service is terrific. THANK YOU SO MUCH, Barney. I would definitely recommend this app.
I got a quick response for my fairly technical questions. Honestly I thought I needed a phone call to work through it but the chat was perfect. Quite pleased with the support, and my support person Tanie ! Thank you
By far the best Affiliate Marketing app on Shopify App Store. Completely agree with the rest of the positive reviews on here. App's ease of use, functionality and complete end-to-end solution is perfect. Support is also super helpful and quick which is critical for a business owner like myself. Gwen especially from Support was great in helping finalise all my set up and go-live checklist. Thank you!
Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app. My team is always ready to give you a hand anytime so don't hesitate to reach us at [email protected] or via the in-app chat channel if you need us. Cheers!
Our company is looking for affiliates. Non of the affiliates we contacted in the Uppromote Market Place had any interest in our product, even with a very fair % commission. Invites were submitted to over thirty affiliates. The app appears to be more suited for those that already have affiliates, and not for companies that are starting with affiliates or are looking for more affiliates. It's too bad as the app is user friendly and appears to function perfectly for companies that have affiliates.
This is Stark from the UpPromote support team. Thank you for sharing. We understand that our current Marketplace may not be the right fit for every business, especially more niche brands. We're actively working on growing the Marketplace to be even better, with more high-quality affiliates. We truly hope to have another chance to support your business in the future. All the best!
Had a quick question and required support chat. Selina was very responsive and help me quickly. Great experience with support!
The customer service is absolutely amazing. I've been interacting with Barney for all of my requests, and I've never gotten a response that took more than a few minutes. I was able to get my job done quickly and efficiently. Thank you Barney!!
Easiest affiliate app i've tried and tested! Customer service is excellent as well!
Easy to use, excellent customer service, already using it for 2 of our stores and will be adding more stores too!
i recommend to every one i use this app its more helpful and customer support guy tommy amazing man he help me step by step to all my problem
Support BARNEY provides quick and courteous response.
UpPromote was very helpful during our manual migration to their software. They continue to be quick to respond and provide detailed answers and solutions. Selina, the support team (especially Nick and Gwen) and the entire development team do their best to get all of our fixes and customizations turned around quickly. I also appreciate the flexibility of their commission program functionality. I recommend UpPromote.
I just installed and set up my first affiliate program. It was very straightforward and relatively easy to get started. I'm testing out the free plan to see how things go before going with a paid plan, but I have to say, the customer service, even though it's chat has been stellar! I had a few questions and I didn't have to wait longer than 2-3 minutes before someone was online helping me out with the answers I needed. So far, so good!
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