All reviews

Rating Breakdown

  • 5
    95% (3,096 ratings)
  • 4
    2% (80 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (2,989)
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5 / 5 Share

Jan. 6, 2026

Great, easy to use app. Tanie has been helpful answering my questions.

Store

ONO

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

UpPromote is hands down one of the most flexible and well-thought-out affiliate systems on Shopify. The depth of control around links, lifetime commissions, tiered programs, creator tracking, and storefront messaging is exactly what serious brands need. What really stands out is the support. Mina was exceptional and helped me quickly resolve a custom subdomain setup that could have been a headache. Clear, fast, and actually understood what I was trying to build. If you’re running a creator-led or affiliate-driven brand and want something scalable without duct-taping multiple apps together, this is the one. Highly recommended.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

We have been using UpPromote for several months and it has been slowly taking off. It was pretty simple and easy to set up and the customer service has been really helpful and responsive. It definitely feels like a slow rollout but I look forward to its continued success. Thanks to Mina and the rest of the team!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

I have been using UpPromote for over a year now. I've impressed with the customer service time and time again. My website set up is a bit wonky as I use a third party website and use the Shopify lite for my cart system. Whenever I have run into a problem, Evans has gone out of the way to help and has always been patient with me. I appreciate the functionality of the app and have been very pleased with my experience.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Great app, much respect to Tanie for her expertise, patience & guidence

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Tanie was very helpful and fast.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Great service, respond in time and professional!

Store

PRUNGO

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Great app, Tommy has been really helpful with our queries!

Using app

Almost 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Very Helpful!

Using app

20 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 5, 2026

Ich habe bis jetzt nur gute Erfahrung mit dem UpPromote gemacht. Manchmal, wenn ich Fragen habe, stelle ich sie gerne im Chat. Tinie war sehr hilfreich - danke dafür :). Man hat wirklich viel Möglichkeiten

Store

LiLLiFY

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Mina was super helpful resolving my question.

Using app

12 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 5, 2026

Great experience working with Barney and the upPromote team! Always willing to assist!

Using app

5 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Great App, everything is intuitive, instructions are good. Lina was very helpful with Support also!

Using app

About 2 hours

Total reviews

6

Average rating

5.0

1 / 5 Share

Jan. 4, 2026

This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

We reviewed this case and both Shopify Billing and our app logs show no uninstall record from 4 months ago as you claimed. Shopify also confirmed that there's no uninstallation recorded during that time. Despite that, we refunded 2 months as a goodwill gesture, yet you asked for more. For fairness and accuracy, we can only refund charges that are backed by Shopify’s billing and uninstall history. All the best,

5 / 5 Share

Jan. 4, 2026

Barney was fantastic. Support is great. App is meeting all my needs so far.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2026

Super easy to navigate and when I needed help with something Tanie responded to my message within 2 minutes. She was very helpful and lovely to deal with

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2026

Store

Mojawa

Using app

Over 1 year

Total reviews

10

Average rating

4.9

5 / 5 Share

Jan. 3, 2026

Mina is great!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2026

Mina was great --- very helpful!

Using app

26 days

Total reviews

1

Average rating

5.0