All reviews

Rating Breakdown

  • 5
    95% (3,096 ratings)
  • 4
    2% (80 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (2,989)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 3, 2026

Very supportive and always open to recommendations. Communication was smooth, and they genuinely listen and care about providing the best experience. Highly recommend!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 3, 2026

I am so impressed with the flexibility of the app customization and how responsive the support team is. They are also very friendly and get things done when they say it will be done. Every one I have worked with has done a great job.

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

Tanie provided outstanding support and made the entire UpPromote affiliate setup process smooth and easy. She was patient, knowledgeable, and very clear with her instructions — especially when helping me locate brand settings and update my logo correctly. What I appreciated most was how responsive and genuinely helpful she was. She didn’t rush me and made sure everything was working the way it should. This level of customer service really makes a difference. Highly recommend UpPromote, and especially Tanie, if you want excellent support behind the platform.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

Nice App! We are thrilled to start our Affiliate program with UpPromote. Additionally, the support (in our case, Mina) is very good and helps us resolve problems quickly.

Store

ARMBOSS

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

It is a good app to run your Shopify Affiliate program with. And customer support (Barney) is fantastic to work with.

Using app

Almost 6 years

Total reviews

9

Average rating

4.7

5 / 5 Share

Jan. 2, 2026

Support is great, Tanie answered a lot of questions or referred to the dev team if she was unable to answer for me.

Using app

9 months

Total reviews

2

Average rating

3.5

1 / 5 Share

Jan. 2, 2026

Scam app - install it and next thing if you want any feature at all you have to pay far more than $30 a month! What a Joke!

Using app

About 1 month

Total reviews

5

Average rating

2.8

5 / 5 Share

Jan. 1, 2026

Tanie was great at helping to get it all set up properly.

Store

Sealuxe

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 1, 2026

Good and fast support, solid problem solving.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 31, 2025

Store

Mikokos

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 31, 2025

Wonderful support, Lina was super helpful and quick!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2025

The Customer Service and Chat option is Fantastic. I installed this all by myself and it has definitely paid off! You can do it!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 30, 2025

Ms Mina was true professional during our convo. She is reliable and very quick to her responses and what i wanted to do with the app. Never ever met so quick response and job done in 2 seconds literally. She should get even a promotion. If not i do not know what to say. Directors and managers should give promotion to those people who give everything to their jobs!

Using app

23 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 30, 2025

What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!

Store

ODE ONA

Using app

About 1 year

Total reviews

2

Average rating

1.0

Developer Reply

Hi there. Please understand the difference between each app's billing cycle and your Shopify store's billing cycle. Every month, on the same day, you receive bills from all apps you're using. That day does not relate to each app's cycle. In some cases, you receive bills from apps that you uninstalled because the subscription actually started before you uninstalled the app. This rule applies to not only UpPromote, but most apps on Shopify App store. Also, to cancel, you can either downgrade to the Free plan or uninstall the app. Please reach us via [email protected] so we can assist you on this.

5 / 5 Share

Dec. 29, 2025

support is so good

Using app

19 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 28, 2025

We’ve had a great experience using UpPromote for our affiliate program. The platform is user-friendly, quick to set up, and makes it easy to manage affiliates and track performance in one place. The features are practical and well thought out, especially for growing brands. Support has been prompt and supportive, even on a Sunday, which makes the experience even better. Definitely a tool we’re happy to continue using. :)

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2025

Tommy was amazing! 10/10 service and extremely quick response times. Went above and beyond to help me set up the Affiliate Sign Up form and connecting me with the dev team to help out.

Using app

7 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 27, 2025

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 25, 2025

I worked with Tanie she is so fast and she has great customer service and they are open on Christmas.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 25, 2025

Mina Was nice and helpful Thanks for your support

Using app

About 6 hours

Total reviews

1

Average rating

5.0