UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
3,750
chart
#305
All reviews
Rating Breakdown
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June 5, 2024
Great documentation and wonderful UI. Gwen offered amazing customer support.
Store
My Store
Using app
28 days
June 5, 2024
Super helpful customer service with Gwen! Looking forward to a great relationship with UpPromote!
June 5, 2024
Excelente Nível de serviço :) Recomendo vivamente ... a melhor plataforma do mercado, já experimentei algumaas, nenhuma como esta :)
June 5, 2024
So far this has been one of the easiest apps to work with through Shopify. There chat customer service is very fast and efficient in responding to your inquiry or requests. I am looking forward to a long and prosperous relationship with UpPromote!
June 5, 2024
This app is fabulous and the customer support is off the charts! Nick stayed with me to help me understand a few areas I didn't get. He completely educated me and I am all set. Highly recommend!
June 4, 2024
Stark has been very helpful in addressing my questions. Previously, I spoke with another representative from Uppromote, but they didn't seem to understand my questions even after I clarified them and appeared impatient with my inquiries.
June 5, 2024
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
Hello there, This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify: - The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates. - The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase. Due to the nature of these features, they cannot be used simultaneously. Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you. Best regards,
June 4, 2024
Great customer service experience from Barney! Super helpful and was able to assist very thoroughly. App has a lot of features too.
June 1, 2024
Excellent customer service! I reached out to them asking to change the title fonts and body fonts. I wasn't sure they could do it, so I contacted their service, and Barney was willing to help. I actually didn't think he would do it, but he contacted the correct service team and they updated all the fonts so they match my website's fonts. The customer service is terrific. THANK YOU SO MUCH, Barney. I would definitely recommend this app.
June 1, 2024
Amazing app and support team. I wanted to extend my appreciation for including the option to remove your branding on forms within the app. It's a thoughtful feature that enhances the professional appearance of our content and aligns seamlessly with our branding strategy. This flexibility not only contributes to a more cohesive user experience but also empowers us to maintain consistency across our materials. Thank you for prioritizing customization and user preferences – it truly makes a difference!
May 31, 2024
The chat support for UpPromote is amazing! Very timely responses, including screenshots for clarification, and friendly. I highly recommend using the chat feature over email for any support needs.
Using app
Over 3 years
Total reviews
2
Average rating
5.0
May 30, 2024
By far the best Affiliate Marketing app on Shopify App Store. Completely agree with the rest of the positive reviews on here. App's ease of use, functionality and complete end-to-end solution is perfect. Support is also super helpful and quick which is critical for a business owner like myself. Gwen especially from Support was great in helping finalise all my set up and go-live checklist. Thank you!
Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app. My team is always ready to give you a hand anytime so don't hesitate to reach us at [email protected] or via the in-app chat channel if you need us. Cheers!
May 30, 2024
Our company is looking for affiliates. Non of the affiliates we contacted in the Uppromote Market Place had any interest in our product, even with a very fair % commission. Invites were submitted to over thirty affiliates. The app appears to be more suited for those that already have affiliates, and not for companies that are starting with affiliates or are looking for more affiliates. It's too bad as the app is user friendly and appears to function perfectly for companies that have affiliates.
May 29, 2024
Had a quick question and required support chat. Selina was very responsive and help me quickly. Great experience with support!
May 27, 2024
We are new to using UpPromote and the customer service has been outstanding. Evans was able to get our issue resolved quickly and provide additional help with getting our affiliate program up and running. We are looking forward to growing our brand and our business with UpPromote! Thank you for your help.