UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
3,802
chart
#372
All reviews
Rating Breakdown
Review RSS Feed
Feb. 11, 2020
I have been using this app for over a month now and it is great. It makes affiliate marketing so easy and the tracking of referral orders is all automated. Even refunds are taken into account when calculating affiliate commissions. But most of all, customer support is AMAZING. They always respond within a few hours and they either have a solution for you or agree to add whatever feature on their to-do list. But what's great is that they actually implement their to-do list in a timely manner. So that features that you requested actually get implemented! I highly recommend this app. The only negative I found so far is that the affiliate dashboard is only in English. In my case, I have affiliates that only speak French and that is difficult for them. But the developers have put it on their to-do list and if all goes well, I hope to have a French affiliate dashboard soon!
Thanks for your feedback, we really appreciate it. We have just launched Multi-language feature which supports translating Affiliate account into multiple languages: English, Spanish, Chinese, German, French, Portugese, Italian. Also auto-detect language based on affiliate's location is available and merchant has the option to edit translation text. Please try it out and tell us how you feel.
Aug. 31, 2020
I use this app to help set my affiliate link! so far is great and I love using it. it its simple and easy to navigate
Feb. 8, 2020
We're using this app and so far so good. Easy to install, lots of configuration possible. A bit expensive for our utilization however, there's no bug this far. We'd like more reports available for our customers such as sales by products and others. Great app regardless. Don't hesitate.
Feb. 8, 2020
We are just beginning to use this app and so far so good. I'm looking forward to seeing how it works with our newly sprouting affiliate members...
Feb. 5, 2020
Low customer service quality. They Don't help too much... the app is ok but need some points to be improves, special the customer service...
We are so sorry if you are disappointed at some point. We only received a ticket asking for instruction to remove the app on Jan 24 08:43 and we walked you through all the steps, then we got no reply from you, we hope you could share more about your unhappy experience with our support service so we can improve better in the future.
Feb. 5, 2020
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We are so sorry for your unhappy experience. The thing is you required a huge customization that affects our whole system as well as requires massive resources to process, so we had to confirm that we cannot execute your requirement and recommended you to find another solution because we don’t want to waste your time for unfit solution and have new direction sooner. Also, we tried to look for other apps on the app store but none seems to meet your request, that’s why we didn't suggest you a specific app name. Again we would like to confirm that we never want to ignore our customer, on the other hand, we want to save your time actually.
Feb. 3, 2020
We've just finished installing the app and the team was extremely helpful and fast in getting back to us with any questions. Easy to install and the dashboard is easy to navigate.
Jan. 31, 2020
Like the setup, Simple and easy. will recommend to other shop owners..................................
Jan. 28, 2020
So far so good! The onboarding was a breeze. I can't wait to really sink my teeth into this tho. I'll update my review soon.
Jan. 28, 2020
I can't translate the affiliates account, and I can't introduce manually an affiliate. All the rest, I like it
Jan. 26, 2020
I used this app to help me get affiliates to my page, and I got the best help about this, thank you very much!
Jan. 26, 2020
I've just started to use the app but it looks very promising. I will write another review one I have a chance to see how it works.
Jan. 23, 2020
SET UP WAS QUICK, EASY and LOOKING FORWARD TO GENERATING MORE PROFITS and MORE TRAFFIC, WITH THIS SYSTEM.
Jan. 22, 2020
i m trying this app out because i need my first sale so i hop it works but i think it will because its a good app
Jan. 22, 2020
credo sia un app molto utile e interessante, ora bisogna vedere se funziona bene. i presupposti ci sono tutti, e l'idea è molto interessante
Jan. 22, 2020
Awesome app, its fast and easy to setup ad well as easy to navigate through. Had lots of success with this app so far! Highly recommend!
Jan. 21, 2020
Very good customer support, every question is answered professionally and almost immediately. Highly recommend!
Jan. 21, 2020
I have setup everything so far and customer support is friend and quick to respond. I can't share any experience yet, since my shop hasn't launched yet, thats why I can't give 5 stars. Once I launch and see how it works out, especially on the technical side, I'll update my review.
Sept. 14, 2020
Fantastic Affiliate App does exactly what it says on the tin and support has been extremely helpful so Highly recommended!
Jan. 20, 2020
I have 800 affiliates and the only affiliate orders I ever get are the actual affiliate ordering for themselves. Additionally, they are double dipping on the orders. I removed this app because it is a scammers heaven and slows down my funnel by giving options to shady people.
Hi Black Sands, First of all, we are sorry for your unhappy experience. We've checked our database and saw that you have over 800 affiliates in total and 756 affiliates that are generated from Convert customer feature (most of their accounts are automatically created because they sign up on your shop) while other 55 affiliates are not customers. When you enable Convert customer feature, we believe that you want to turn your customer to affiliate and keep them as loyal customers. The fact that the affiliate can buy from their own link can help to keep them as your customer, but if you find that is unfair, we will add a setting to select if affiliate can buy from their own link or not. After scanning the database, we see that just within 15 days, you have got a pretty big number of organic affiliates and they DID GENERATE referral orders for your store, so in our opinion, your system is running smoothly and could bring success in long-term. However, as an app developer, we always want to support our merchant to use the app in the most effective way, in your case, if you use Convert customer feature, I recommend you use a combination of several features in order to bring the most success: 1. Create another program for your converted customer and offer a lower commission rate for them. 2. Set Store credit as a payment method so your customers can get store coupons to keep buying on your shop instead of getting direct money. 3. You should disable Convert sign-up customer feature if you find it unhelpful. On our side, we will definitely launch more features support you as well as other merchants better: 1. Add settings to allow/forbid affiliates buying from their own link 2.Add setting to setup payment method for each program (so your converted customers can only be paid in Store credit) Since you use our paid plan from 6/1/2020, your trial days is over and you will be charged next month, but we are ready to refund your money for this month and offer you another month using the app free so you can try it out more to see if it actually works. Hope with my suggestion and my offer above, I sincerely hope you can give our app another chance.