UpPromote Affiliate Marketing
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Just upgraded to growth plan and believe that it is a solid app; however, I think there is some work to be done on the User Interface and design for affiliates and brands alike. Not the easiest to navigate and logically understand at first, but once you get used to it, it clicks. Once they get those worked out, should be a five star experience.
I have been using this app for over a month now and it is great. It makes affiliate marketing so easy and the tracking of referral orders is all automated. Even refunds are taken into account when calculating affiliate commissions. But most of all, customer support is AMAZING. They always respond within a few hours and they either have a solution for you or agree to add whatever feature on their to-do list. But what's great is that they actually implement their to-do list in a timely manner. So that features that you requested actually get implemented! I highly recommend this app. The only negative I found so far is that the affiliate dashboard is only in English. In my case, I have affiliates that only speak French and that is difficult for them. But the developers have put it on their to-do list and if all goes well, I hope to have a French affiliate dashboard soon!
Thanks for your feedback, we really appreciate it. We have just launched Multi-language feature which supports translating Affiliate account into multiple languages: English, Spanish, Chinese, German, French, Portugese, Italian. Also auto-detect language based on affiliate's location is available and merchant has the option to edit translation text. Please try it out and tell us how you feel.
I use this app to help set my affiliate link! so far is great and I love using it. it its simple and easy to navigate
We're using this app and so far so good. Easy to install, lots of configuration possible. A bit expensive for our utilization however, there's no bug this far. We'd like more reports available for our customers such as sales by products and others. Great app regardless. Don't hesitate.
We are just beginning to use this app and so far so good. I'm looking forward to seeing how it works with our newly sprouting affiliate members...
Low customer service quality. They Don't help too much... the app is ok but need some points to be improves, special the customer service...
We're sorry if anything left you feeling disappointed. Based on our records, we received a ticket asking for instructions to remove the app at 08:43 on Jan 24, and we walked you through all the steps, but we didn't hear back from you afterward. We'd genuinely love to learn more about your unhappy experience with our support so we can keep improving in the future.
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We're truly sorry if you felt disappointed at any point. Your request involved a very large customization that would affect our entire system and require significant resources, so we had to be upfront that we couldn't carry it out — and we suggested exploring another solution because we didn't want you to spend time on something that wouldn't fit, so you could find the right direction sooner. We also looked for other apps on the App Store, but none seemed to meet your specific request, which is why we didn't recommend a particular name. Once again, we want to assure you that we never intended to ignore you — on the contrary, our goal was genuinely to save you time.
We've just finished installing the app and the team was extremely helpful and fast in getting back to us with any questions. Easy to install and the dashboard is easy to navigate.
Fantastic Affiliate App does exactly what it says on the tin and support has been extremely helpful so Highly recommended!
I have 800 affiliates and the only affiliate orders I ever get are the actual affiliate ordering for themselves. Additionally, they are double dipping on the orders. I removed this app because it is a scammers heaven and slows down my funnel by giving options to shady people.
Hi Black Sands, first of all we're sorry for your unhappy experience. On reviewing our database, we can see you have over 800 affiliates in total: 756 of them were generated by the Convert customer feature (most created automatically because they signed up on your shop), and the other 55 are not customers. When the Convert customer feature is enabled, the goal is to turn your customers into affiliates and keep them as loyal buyers. Allowing an affiliate to purchase through their own link helps retain them as your customer, but if you feel that's unfair, we'll add a setting so you can choose whether affiliates can buy through their own link. Looking at the data, in just 15 days you gained a sizeable number of organic affiliates who did generate referral orders for your store — so in our view your setup is running smoothly and has strong long-term potential. As an app developer, we always want to help merchants use the app in the most effective way. In your case, if you use the Convert customer feature, we'd recommend combining a few features for the best results: (1) create a separate program for converted customers with a lower commission rate; (2) set Store credit as the payment method so customers receive store coupons and keep buying on your shop rather than direct cash; (3) disable the Convert sign-up customer feature if you find it unhelpful. On our side, we'll continue launching features to support you and other merchants better, including: a setting to allow/forbid affiliates buying from their own link, and a setting to configure the payment method per program (so converted customers can be paid only in Store credit). Since you've been on our paid plan from 6/1/2020, your trial has ended and you'd be charged next month — but we're happy to refund this month and offer you another month free so you can explore the app further and see how it works for you. With these suggestions and this offer, we sincerely hope you'll give the app another chance.
easy to use and set up would like to share this app with others, and the price is affordable. download now and try it, and you will know what I am talking about
I just downloaded this app so not sure how it will work, however it was very quick and easy to setup. I'm looking forward to getting started.
great app no capp . makes lives so much easier.. running wholesale online. imagine that living in 2020
I used the app and I'm satisfying so far from the service specially it has a great service in a free plan. Thanks
super easy to use. very easy and secomapp is a good brand. only a few steps and your affiliate is finished.
Great app! Does exactly what it says. Nothing to complain about, yet! Keep up the good work. Excited to see what's next.
easy to use is the most important with this app. Via the setup guide, I can easily set up all the process myself. And the customer service is great. Thank you
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Thanks for your review, we appreciate it and will definitely work harder to improve the app better and better. If you need any support, just drop us your request to email [email protected].
I used this app to automate my affiliate program. I really like how they provide you with an easy start up guide that literally walks you screen by screen how to set up all that you will need! Also, the customer service is so kind and responds promptly.
I think i will enjoy this.Keep it up guy's My website visitors will surely love this new application
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