UpPromote Affiliate Marketing
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MISLEADING APP DESCRIPTION After being assured that UpPromote included a referral feature I installed the app and started setting it up. After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP: A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY. An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely. Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer. Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client. This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards. Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program. I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims. I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store. Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.
This is Stark from the UpPromote support team. We understand you're upset that our logic didn't fit your needs. We'd like to clarify that we never asked you to upgrade for a "once-off" feature, as we don't currently offer that feature. That said, we really appreciate you bringing this to our attention. Our team would love to have a meeting to hear more about your perspective on Customer referral — it would be very helpful for our future improvements. We've sent you an email, so please check it out whenever you have time. All the best!
Does not work and there is no access to customer service. It has been two years. No one has contacted me. My affiliates are selling things but getting no credit so they abandoned it. We lost a lot of business pursuing affiliates who then thought we were just not paying them for links they could SEE from their end. No response ever from customer service.
This is Stark from the UpPromote support team. We sincerely apologize for the inconvenience you experienced. After reviewing your case, we found that your email had unfortunately landed in our spam folder due to an issue with our mailbox — something we're truly sorry about and hope you can understand. We've reached out to you again by email and would love the opportunity to support your business moving forward.
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
This is Stark from the UpPromote support team. Thank you for sharing your honest thoughts. It seems there may be some confusion about two of our features. The "Post-purchase popup" appears after a successful purchase to invite customers to become your affiliates, while "Convert signed-up customers" automatically creates affiliate accounts for the customers listed in your Shopify admin > Customers. Because of how these features work, they can't be used at the same time. As for your refund request, we feel we haven't discussed it thoroughly enough — and we never intend to take any user's money unfairly. We've sent you a follow-up email about this and hope you can review it so we can resolve everything for you. Best regards!
Our company is looking for affiliates. Non of the affiliates we contacted in the Uppromote Market Place had any interest in our product, even with a very fair % commission. Invites were submitted to over thirty affiliates. The app appears to be more suited for those that already have affiliates, and not for companies that are starting with affiliates or are looking for more affiliates. It's too bad as the app is user friendly and appears to function perfectly for companies that have affiliates.
This is Stark from the UpPromote support team. Thank you for sharing. We understand that our current Marketplace may not be the right fit for every business, especially more niche brands. We're actively working on growing the Marketplace to be even better, with more high-quality affiliates. We truly hope to have another chance to support your business in the future. All the best!
This app has done nothing for us. In the first few months something was missing. We were charged without getting notified that there was an issue. This was fixed. In the subsequent months still nothing was happening; we weren't getting any referrals or sales from this app. For us this app was waste of money. Maybe for other stores it works; looks like this app is getting high ratings. I don't know how. We didn't get much support to replicate other stores' success, if indeed this app boosted their sales.
This is Stark from the UpPromote support team. We're sorry the app didn't work out as well as you'd hoped. In affiliate marketing, actively engaging and motivating your affiliates is essential to success, and UpPromote works best when paired with proactive effort on your side. We'd genuinely love another chance to assist you and help you get the most out of your affiliate campaign. Cheers!
$800 a year GROSSLY OVER PRICED! WARNING! Those who upgrade to this FROM THE $300 OPTION get offered ZERO discount... That is UNLESS you cancel the next day and they knock off $150 off THE $800, if you select "Was too expensive" - What about those that just buy it? Oh, they get nothing by the way. For me, that's a disgrace in terms of business-to-business ethics The basic set of features are lacking, you cannot even setup auto payment to paypal with the basic version, and the accounting options are all greyed out/missing, or constantly saying upgrade to pro next to them - If you have any subscription-based products where it requires a VERY simple , 3 minute bit of code, they force you to go onto pro which $800 a year
This is Stark, CS manager at UpPromote. We're sorry that our discount offer came across in an unexpected way. We recognize that some users need a single feature from a higher plan but aren't ready for the full subscription, so we saw the discount as a way to help. As with many SaaS businesses, offering a discount to users who are considering leaving is a common way to retain them, and we never meant to upset anyone. In Q1 2024, we're testing and considering a new subscription model that would let users subscribe to individual features, in the hope of supporting more small businesses. We always value user feedback, so thank you for sharing your perspective. Best regards!
Such a bad Customer services , I tried many times to connect with them , there is no feedback , they mentioned they have 24/7 Live chat option , but after waiting few days , I still not able to find it
This is Stark from the UpPromote support team. We did reply to your email, but unfortunately we didn't receive any response from you. We recently tried reaching out to you again as well. We'd be grateful if you could check your mailbox once more and give us another chance to assist you. We look forward to hearing from you!
We had used another App (BOGOS) developed by Secomapp. The experience was so bad: because of their failure to warn Merchants about a bug of their app that allow users to place 0 value orders from the app, we lost a large sum of money. As a result of this experience, we would not recommend this app to any merchants. And we would warn all Shopify users that we know not to use any app developed by Secomapp.
Hi there, I'm Stark from the UpPromote support team. Since UpPromote always strives to give users the best experience possible, we truly value every review. That's why we felt genuinely concerned to receive a review that appears to be about a different app rather than UpPromote. We've contacted the BOGO team and asked them to reach out to you as soon as possible, and we hope they'll provide a solution and clear up any misunderstanding. All the best!
Started getting inundated with fraudulent orders after installing this app, all linking back to an affiliate. Reached out to customer support, zero support given, just denial. Wouldn't recommend.
This is Stark from the UpPromote support team. We believe there may be some misunderstanding here and would like to clarify. You mentioned that the orders were placed using a compromised credit card. Since you had already denied the referral and removed the affiliate from UpPromote, we suggested contacting the buyer for more information, but we didn't hear back from you. Please note that the app isn't able to control who places an order or who uses the affiliate links — however, we'd genuinely love to know if there's anything else we can do to help.
VERRY STUPID APP AND SCAMMERS OF ADVISORS . TAKE CARE IT WILL STOLE YOUR MONEY . my money was stole with theyr APP
This is Stark from UpPromote support. I think there's some misunderstanding here. Upon checking, we can see that you installed UpPromote only few minutes ago. You're currently on our Free plan and you never upgraded or get charged for anything. We hope to hear more from you and clarify everything in this case. We will try to reach you via both the in-app channel and email. Talk to you soon :)
Cannot open app and support hasn't gotten back to me. Being charged $139USD per month for nothing.
Hello there. This is Stark from UpPromote support. We're sorry that you couldn't reach us earlier. We've sent you an email with the solutions for the issue you got there. We hope you can take a look at it soon. Cheers!
I don't recommend this app They don't have phone support you can only chat with them the person chatting is dealing with multiple people at the same time so you will grow old before you can get an answer, extremely disappointing!!
This is Stark from the UpPromote support team. Thank you for the feedback. In addition to our 24/7 in-app chat support, we do offer phone support for urgent cases or for users who need help with setup. We'll reach out to you now to lend a hand. Cheers!
App makes my whole Shop freeze. It required a external Login and redirect to a Site with endless Pop Ups.
I'm Stark - UpPromote's CS Manager. I hope you're doing well. Thank you for the feedback. We'd love to hear more from you in order to investigate the issue you got there. We've sent you an email with more details. We hope that you can check that out so we could make things right for you as well as other users. Have a great day and stay safe <3
This is a difficult program to set up! And you also have to pay to experience its capabilities! Not worth it! Look for analogues!
This is Stark from the UpPromote support team. Thank you for the feedback. We'll do our best to help you get the app set up, and we'd love to hear you out and work with you to resolve any issues. Please check the in-app chat for our messages. Cheers!
The worst app ever! If you care about your SEO, do not install it. The app populates pages in a foreign language that are getting indexed. You can check it on your google search console. As soon as I removed the app the problem disappeared
Hi there, and thank you for sharing. The generated pages you mentioned actually support four specific functions: Embedded form, Embedded login, Customer Referral, and Third-party tracking. So far we haven't received any report of these pages affecting a store's SEO, so there may be some misunderstanding here — and we'd love the chance to work with you to look into it more closely. These four pages can be fully removed and handled either way. We've sent more details to your email, so please check your mailbox and give us another chance to help grow your business. Cheers!
This app shuts down and prevents you from accessing your data-luckily we had used IG names for the discount so we were able to go back and message each one of our ambassadors. Also, customer service was completely lacking-sent numerous emails and support tickets and never got responses to help us fix the problems. Ultimately we notified our ambassadors and moved platforms.
This is Stark from the UpPromote support team. Thank you for the feedback, and we're really sorry about the experience. On checking, our system has been running normally without any unexpected shutdowns, so we'd genuinely love to work with you to look into this further. We've already sent you an email — please take a look when you can. We'd truly appreciate a second chance to make this right for you.
I believe this company is a scam. I have an affiliate by the name "Puja Regmi" who somehow is getting orders, sometimes multiple, per day. This person has never ordered from me. I also searched this persons code and it has never been used. How can you generate multiple orders every single day, without your code ever being used? SCAM. Do not pay if something seems fishy!
This is Stark from the UpPromote team. We believe there may be some misunderstanding here and would like to clarify. On checking, we can see that the affiliate promoted your shop and brought in referrals using their affiliate link rather than the coupon code. Also, if you ever suspect a referral, you can head to the Referrals tab and deny it. We hope that helps clear things up. Please feel free to reach us at [email protected] or through the in-app chat anytime you need assistance. Cheers!
This app fails to capture any orders that are checked out with ShopPay and their customer support confirmed that ShopPay is not supported. Given that a large percentage of orders check out with ShopPay, that makes this app nearly useless - at least to me.
This is Stark from the UpPromote support team. We're sorry for the inconvenience, and we believe there may be some misunderstanding in this case. UpPromote can still track orders paid with Shop Pay, as long as the orders were placed through the cart page or the checkout page. We've just sent you an email with details and a solution, and we truly hope you'll consider giving us another chance. Please feel free to reach us at [email protected] anytime. Cheers!
Says that free plan is available, but once i added the APP it was showing the minimum 10$ per month. Also no responses to chat, so deleted.
We're sorry that you had a negative experience with UpPromote, and we'd like to clarify a few things. UpPromote's default plan is the Free plan, and it never expires — we can assure you there's no "minimum of $10 per month" in our app. Is there any chance UpPromote was mistaken for a different app? We also couldn't find any chat or ticket from you; if you did reach out, could you let us know which channel you used so we can look into it? We'd genuinely welcome another chance to help, so please reach us at [email protected] anytime you need assistance — we'll be right here for you.
Low customer service quality. They Don't help too much... the app is ok but need some points to be improves, special the customer service...
We're sorry if anything left you feeling disappointed. Based on our records, we received a ticket asking for instructions to remove the app at 08:43 on Jan 24, and we walked you through all the steps, but we didn't hear back from you afterward. We'd genuinely love to learn more about your unhappy experience with our support so we can keep improving in the future.
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