All reviews

Rating Breakdown

  • 5
    93% (3,663 ratings)
  • 4
    5% (193 ratings)
  • 3
    1% (36 ratings)
  • 2
    0% (18 ratings)
  • 1
    1% (37 ratings)
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3 / 5 Share

Oct. 19, 2020

trying out the app to see how well it works. Will reveiw again once i try the app to see how fast support gets back to me.

Using app

About 3 years

Total reviews

3

Average rating

4.3

Developer Reply

Thanks for your feedback, my team has been back to you the moment we received your support request. It seems that the problem you mentioned no longer happens, if you have any other questions, just feel free to reach us at [email protected]

3 / 5 Share

Sept. 27, 2020

(Updated my 1 star review below) I installed this app based on the install count and good reviews. But the experience thus far is not good. I can get it to work with help from the support desk people. (They are excellent) But honestly it is cumbersome to setup with little if any control over the look and feel. Nothing is automated. Affiliates can not link to products from their dashboard they must manually cut and paste links to products. Setting up the rules in counter intuitive for Discount codes, you must go out of the app into Shopify to set it up then back into the app and try understand the translated english. The media down loads do not work for affiliates. (Now Fixed) The embed codes generated are not linked to the affiliate. (Fixed) Sharing to Linkedin the affiliate code is missing. (Fixed) The Affiliate dashboard can not be edited to make it nice and user friendly. There are no QR codes or easy ways for the affiliate to make friendly url. (Fixed) It's all manual requiring admin to do each one via Shopify admin redirects then add them to the App. (Testing) So for USD49/mth I feel like it's old software long overdue for a rebuild. Knowing the country of origin of the developers might explain a little more of why the language is confusing. Anyway, it works... but I'm not convinced it's actually rated accurately by others. (Update...At USD$50/mth it should be a polished finished product. It's not. . It lacks the fulll MLM features and simplicity available in other apps. But the support team fixes issues fast.)

Using app

About 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Thank you so much for your feedback. My team has reached you immediately to fix any issues you ran into. We appreciate your suggestions to improve our system, we are working hard day by day to make the app more convenient. And thank again for still choosing us and helping us clarify your ideas.

3 / 5 Share

May 25, 2020

Downloaded this app to try the free version, only to find out the method to pay my affiliates "Store credit" is only avail on the paid versions. this seems like a feat you would allow for the free version (as everyother payment options is avail)... app looked promising, but now i can't try it out and eventually upgrade my package...

Using app

About 18 hours

Total reviews

1

Average rating

3.0

Developer Reply

This is Stark from Secomapp support. Thank you for the feedback. For clarification, I want to let you know that even with Free plan, you can use any method to send commission to affiliates from outside of the app and mark the payment as paid in the app. That's the method used by most merchants. Please feel free to reach us at [email protected] . We're happy to provide any help you may need. Cheers!

3 / 5 Share

May 10, 2020

Good app, UI is a bit outdated and some areas of the UI can be complex. For example, being able to change the form on your website shouldn't be as difficult to find as it is. I think having it's own tab is justified rather than being buried in the settings. I also think its a big shame that you are only given 1 coupon code in the free version and to then have anymore, you have to opt for the $50 pm plan. There should at least be more coupons in the cheaper plan, e.g. 25 coupons. I find this quite greedy and makes the app less accessible to smaller enterprises who wish start affiliate marketing - if they gave more care and focus with incentives, such as 25 coupons for the cheaper plan, no doubt more people would purchase and stay with Secomapp.

Store

Invicta

Using app

11 months

Total reviews

2

Average rating

4.0

Developer Reply

This is Stark from Secomapp Support. I hope you're doing well. We've updated the UI completely to make it more friendly to users. Regarding your concern about coupon, I would like to clarify something. There's no coupon limit in any plan (including the Free plan). With Free or Growth plan, you can assign 1 coupon for each affiliate, which means you can assign 1000 coupons to 1000 affiliates. Please feel free to reach us again at [email protected] if you need our assistance. Have a good day and stay safe!

3 / 5 Share

May 31, 2020

This app is decent but has alot of typos and some small bugs. You can get around them all to make things work, but things could be streamlined to make it easier for the affiliate manager. Update: It takes about 2 minutes to add each affiliate due to alot of repetitive tasks that can be easily coded away. I don't like spending 1 hour to onboard 30 new affiliates. 1) You cannot set a default payment method. I need to login as each affiliate and change that option every time. 2) When adding a redirect URL, it always asks "Did you create URL redirect for this custom link?" every single time. There should be a check option to "never show this again" 3) Making custom discount codes is tedious because you need to manually go to each one again after adding the affiliate add each one and then re-type (or paste) a description of each coupon code, even though each affiliate basically gets the same type of coupon. There has to be a way to streamline this. Why isn't on the same page as their profile info?

Using app

3 months

Total reviews

5

Average rating

3.2

Developer Reply

We appreciate your feedback, we are sorry that the language barrier has caused your unhappy experience when using the app. We've reached out to a native speaker to review all over the app to make sure the language issue will no longer negatively affect your experience within our system. If you have any support request, feel free to contact us at [email protected]

3 / 5 Share

Aug. 4, 2020

This app gets the job done but is annoying to navigate as you need to click in multiple different places to get all the info for an individual influencer. It's as if zero thought went into the UX and instead they just duck taped elements together. I wouldn't recommend it.

Using app

5 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for you feedback! Actually, we're doing this feature and going to release it soon. we'll inform you when we finish:) UPDATE: Automatical payout via PayPal has been launched. Now you can connect your PayPal account with our app to pay your affiliates within clicks. To set it up, go to Settings => Integration => PayPal setup. Please, see the instruction here: https://affiliateapp-docs.secomapp.com/set-up/paypal-integration If you need any assistance for this feature, send us a support request to [email protected]

3 / 5 Share

April 12, 2020

Whoever designed this is not fluent in English. There are lots of grammar and spelling mistakes. There should be no reason for this. Lots of editing is needed.

Using app

About 1 year

Total reviews

1

Average rating

3.0

3 / 5 Share

April 2, 2020

I am trying this app out. I am finding it difficult to navigate and set up. It continues to open additional windows and I can't get back to where I was previously. Unsure about this app.

Using app

About 3 years

Total reviews

1

Average rating

3.0

3 / 5 Share

March 11, 2020

因為沒有好的統計和管理方式,一直無法實施會員機制。期待它能實現我的會員管理,讓我的的業績提升變的更加輕鬆。但也期待他能在功能設置上面能變的更加簡便,這樣會更好。因為沒有好的統計和管理方式,一直無法實施會員機制。期待它能實現我的會員管理,讓我的的業績提升變的更加輕鬆。但也期待他能在功能設置上面能變的更加簡便,這樣會更好

Using app

About 1 year

Total reviews

2

Average rating

4.0

Developer Reply

您好,我们的应用程序在主仪表板中具有分析系统,可让您跟踪联盟的业绩。在功能设置,我们还提供了分步指南和清单拱您遵循。此外,我们也为您提供详细的文档。如果您对我们的应用程序有任何问题,请通过以下电子邮件与我们联系:[email protected]. 祝你有美好的一天!

3 / 5 Share

March 6, 2020

This app is strategically getting more expensive and offering less. They make it clear that you will be severely affected for anything less than their $50/month plan. We have VERY basic needs for our program and there is incredibly complexity to this app. I don't want to switch, but I feel like we're slowly being forced to leave due to unnecessary complexity.

Using app

4 months

Total reviews

3

Average rating

3.0

3 / 5 Share

March 6, 2020

This rating was updated in order to address the new features that auto-detect language based on an affiliate's location. If the affiliate's location is different from English speaking countries, this feature will not work unless you upgrade to a professional plan, there is nothing more that justifies helping affiliates do there work seamlessly while expecting to be charged $49.99 USD /month just to unlock such feature whilst the app in itself has questionable grammar! I will elaborate below. We noticed that the default sent email options are not grammatically structured and thus should be reassessed. The app otherwise works as intended but unfortunately, we wouldn`t recommend this app for an established business that has more than 600 active referrals! You may find it suitable to develop software that would, in turn, save you the cost of third party applications later on! Do your math and thank us later.

Using app

About 3 years

Total reviews

13

Average rating

3.2

Developer Reply

Thank you for your feedback. We have added "Multi-language for affiliate account" feature for free version :)

3 / 5 Share

Dec. 2, 2019

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Using app

13 minutes

Total reviews

1

Average rating

3.0

Developer Reply

Thanks for your review, we appreciate it and will definitely work harder to improve the app better and better. If you need any support, just drop us your request to email [email protected].

3 / 5 Share

Sept. 5, 2019

So far so good. Would like to use it on another site of mine however by the time I completed my test on my current site they started charging for the features I need.

Using app

Over 2 years

Total reviews

1

Average rating

3.0

Developer Reply

We are sorry for your discomfort but we did send email to inform all old users who installed app before 3/9/2019 that they can still use it FREE with all features, only users install app after 3/9 would follow the new pricing update (a FREE plan is still available but would limit some advanced features). Updating to paid plans is a crucial path in our development process to motivate our resources to improve the app better, hope you would understand.

3 / 5 Share

June 29, 2019

I used the app for our shop affiliate program, very simple app easy to use. however, there maybe a clash on our website with one of the accounts. We doing our research on the issue. The app is working fine.

Using app

2 months

Total reviews

1

Average rating

3.0

3 / 5 Share

June 23, 2019

Good, but lack the option to generate promotion material for affiliates, the goal for me is to spread my message as effectively as possible.

Using app

8 months

Total reviews

2

Average rating

3.5

Developer Reply

We appreciate your feedback. We've considered your suggestion and released a new feature called Creatives that allows merchants to inform their affiliates of promotion campaign or special deals which may help to spread merchants' business better. Please try and tell us how you feel. *Updates: We have released new feature: Multilevel Marketing (MLM). Please try and let us know your opinion!

3 / 5 Share

May 29, 2019

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Using app

25 days

Total reviews

1

Average rating

3.0

Developer Reply

We're so sorry that you didn't get proper support from Secomapp team. Please tell us your issue by sending an email to [email protected] and we'll try our best to help. Besides, I recommend you read app documents to know more about the app: https://affiliateapp-docs.secomapp.com/