All reviews

Rating Breakdown

  • 5
    95% (2,832 ratings)
  • 4
    3% (80 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (37 ratings)

Reviews with Text

  • 92% (2,751)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 24, 2025

Quick chat help even at 10pm on a Sunday night. Thanks Clara!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2025

Tommy is good customer support!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 23, 2025

this APP is easy to use, and customer service is really helpful, recommend.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Store

Opuliss

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Very helpful... Kept me in the loop every step of the way. Issue was resolved in a timely matter and everyone I spoke with was very professional .

Store

WYNK

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Great customer service. Helping against referral fraud and setting the affiliates up for success! Thanks!

Using app

About 3 years

Total reviews

9

Average rating

4.6

5 / 5 Share

Aug. 22, 2025

Great support by the live chat

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Tommy patiently helped me solve my problem and I became more familiar with this platform.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Barney from customer support has been super helpful with helping me set everything up. A someone who isn't very tech savvy, he's made the whole process very easy.

Using app

1 day

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 21, 2025

Terrible UX experience. Not mobile user friendly. Asked the dev team to help, they completely messed up our store pages ( eg: privacy policy, FAQ's, ect ). They were showing the sign up form, and when disabled, completely DELETED ALL INFORMATION FROM THESE PAGES. Absolutely outraged. Deleting app. Never again.

Store

Tucann

Using app

12 months

Total reviews

4

Average rating

4.0

Developer Reply

Although you couldn't provide any proof of our team caused the issue nor work with us to find the root cause, our support team has fixed the issue in your theme codes for you already. In any case, we respect your choice of Affiliate marketing solution. Good luck with your business. Cheers!

5 / 5 Share

Aug. 21, 2025

Clara was very prompt at replying and clearly assisted me with the coupon trouble I was having, would recommend.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2025

Mia helped me set up everything on the app. She has been wonderful throughout our conversation.

Using app

About 1 month

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 21, 2025

Opened half a year did not receive an order, and can never find customer service

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there. We found that you clearly reached us via in-app chat before. As I checked, you never approved any affiliate, thus getting no sales from them. I've sent you a follow up email with detailed information. We hope to hear from you soon. Cheers!

5 / 5 Share

Aug. 20, 2025

Don't look anywhere else, the best software and the customer service is crazy. I've never seen better customer service than this, 100% recommended.

Store

GRINDX

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 20, 2025

Thanks for Clara kindly help, assisting my affiliate reset the password. Really appreciate of it. Thanks again.

Store

Ainohot

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2025

Tanie is so wonderful. She responses quickly and helps me solve the issue quickly.

Store

UniKeys

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2025

With any great app there is a learning curve. luckily up promote has an amazing support team ready and full of knowledge to help you along the way not mater what stage you're at. Tanie helped me out and not only helped me with solutions but helped me gain an understanding of my problem.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2025

Good support

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2025

Tommy and the rest of the team at UpPromote are very helpful. When I was stuck on the set up. They didn't send me an article they sent me clear actionable steps and screen shots. As a business owner our most valuable asset is our time and they helped me use it well.

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 18, 2025

Agradecer al equipo de soporte de UpPromote, a Tanie y Gwen, quienes nos atendieron de manera amable y resolvieron todas nuestras dudas con rapidez y claridad. La experiencia fue súper fluida y se nota la dedicación en brindar un apoyo cercano y efectivo.

Store

Sokobox

Using app

About 2 years

Total reviews

10

Average rating

4.5