All reviews

Rating Breakdown

  • 5
    95% (3,244 ratings)
  • 4
    2% (78 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,120)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 31, 2025

Wonderful support, Lina was super helpful and quick!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2025

The Customer Service and Chat option is Fantastic. I installed this all by myself and it has definitely paid off! You can do it!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 30, 2025

Ms Mina was true professional during our convo. She is reliable and very quick to her responses and what i wanted to do with the app. Never ever met so quick response and job done in 2 seconds literally. She should get even a promotion. If not i do not know what to say. Directors and managers should give promotion to those people who give everything to their jobs!

Using app

23 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 30, 2025

What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!

Store

ODE ONA

Using app

About 1 year

Total reviews

2

Average rating

1.0

Developer Reply

Hi there. Please understand the difference between each app's billing cycle and your Shopify store's billing cycle. Every month, on the same day, you receive bills from all apps you're using. That day does not relate to each app's cycle. In some cases, you receive bills from apps that you uninstalled because the subscription actually started before you uninstalled the app. This rule applies to not only UpPromote, but most apps on Shopify App store. Also, to cancel, you can either downgrade to the Free plan or uninstall the app. Please reach us via [email protected] so we can assist you on this.

5 / 5 Share

Dec. 29, 2025

support is so good

Using app

19 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 28, 2025

We’ve had a great experience using UpPromote for our affiliate program. The platform is user-friendly, quick to set up, and makes it easy to manage affiliates and track performance in one place. The features are practical and well thought out, especially for growing brands. Support has been prompt and supportive, even on a Sunday, which makes the experience even better. Definitely a tool we’re happy to continue using. :)

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2025

Tommy was amazing! 10/10 service and extremely quick response times. Went above and beyond to help me set up the Affiliate Sign Up form and connecting me with the dev team to help out.

Using app

7 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 25, 2025

I worked with Tanie she is so fast and she has great customer service and they are open on Christmas.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 25, 2025

Mina Was nice and helpful Thanks for your support

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 25, 2025

UpPromote has been a really helpful app for managing affiliate marketing smoothly. The dashboard is clean, easy to understand, and setting up affiliate links and commission structures didn’t take much time at all. It integrates well with Shopify and does exactly what it promises. What really stood out for me was the customer support. I had a few doubts while setting things up, and Tanie from the support team was extremely helpful, patient, and quick to respond. She explained everything clearly and made sure my issue was fully resolved, which made the whole experience stress-free. Overall, UpPromote is a solid choice if you’re looking to build an affiliate program, and the support team truly adds value. Highly recommended for store owners who want reliability and good assistance when needed.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 24, 2025

Great affiliate program setting app

Using app

39 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 24, 2025

Great support

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 24, 2025

Fantastic app and great customer support. Thank you Tommy for all the help.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 24, 2025

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

Excellent and efficient customer support! A shoutout to Tanie—she helped me navigate around the app and was really quick and patient! Thank you!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

So far so good and the customer service from Tanie was great!

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

We’ve had a fantastic experience so far, a great product paired with outstanding support. Responses are very quick and the team is always there to help, which makes the app extremely easy to navigate. We’re very happy with it.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2025

Amazing support and experience!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2025

The app's support team is great!

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 21, 2025

I really appreciated the assistance from Mina and Tanie. They did a great job walking me through the platform’s features, pricing structure, and how it aligns with our business strategies.

Using app

4 days

Total reviews

1

Average rating

5.0