All reviews

Rating Breakdown

  • 5
    95% (3,244 ratings)
  • 4
    2% (78 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,120)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 5, 2026

Ich habe bis jetzt nur gute Erfahrung mit dem UpPromote gemacht. Manchmal, wenn ich Fragen habe, stelle ich sie gerne im Chat. Tinie war sehr hilfreich - danke dafür :). Man hat wirklich viel Möglichkeiten

Store

LiLLiFY

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Mina was super helpful resolving my question.

Using app

12 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 5, 2026

Great experience working with Barney and the upPromote team! Always willing to assist!

Using app

5 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Great App, everything is intuitive, instructions are good. Lina was very helpful with Support also!

Using app

About 2 hours

Total reviews

6

Average rating

5.0

1 / 5 Share

Jan. 4, 2026

This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

We reviewed this case and both Shopify Billing and our app logs show no uninstall record from 4 months ago as you claimed. Shopify also confirmed that there's no uninstallation recorded during that time. Despite that, we refunded 2 months as a goodwill gesture, yet you asked for more. For fairness and accuracy, we can only refund charges that are backed by Shopify’s billing and uninstall history. All the best,

5 / 5 Share

Jan. 4, 2026

Barney was fantastic. Support is great. App is meeting all my needs so far.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2026

Super easy to navigate and when I needed help with something Tanie responded to my message within 2 minutes. She was very helpful and lovely to deal with

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2026

Store

Mojawa

Using app

Over 1 year

Total reviews

10

Average rating

4.9

5 / 5 Share

Jan. 3, 2026

Mina is great!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2026

Mina was great --- very helpful!

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2026

Very supportive and always open to recommendations. Communication was smooth, and they genuinely listen and care about providing the best experience. Highly recommend!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 9, 2026

I am so impressed with the flexibility of the app customization and how responsive the support team is. They are also very friendly and get things done when they say it will be done. Every one I have worked with has done a great job. Mandy was super helpful today. I spent over an hour working on how to make a few simple changes to text on our sign up page. I finally contacted support (Mandy) and she came back to me with simple instructions that made the correction quick and easy. Should have contacted her first, it would have saved me a bunch of time and frustration.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

Tanie provided outstanding support and made the entire UpPromote affiliate setup process smooth and easy. She was patient, knowledgeable, and very clear with her instructions — especially when helping me locate brand settings and update my logo correctly. What I appreciated most was how responsive and genuinely helpful she was. She didn’t rush me and made sure everything was working the way it should. This level of customer service really makes a difference. Highly recommend UpPromote, and especially Tanie, if you want excellent support behind the platform.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

Nice App! We are thrilled to start our Affiliate program with UpPromote. Additionally, the support (in our case, Mina) is very good and helps us resolve problems quickly.

Store

ARMBOSS

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

It is a good app to run your Shopify Affiliate program with. And customer support (Barney) is fantastic to work with.

Using app

Almost 6 years

Total reviews

9

Average rating

4.7

5 / 5 Share

Jan. 2, 2026

Support is great, Tanie answered a lot of questions or referred to the dev team if she was unable to answer for me.

Using app

9 months

Total reviews

2

Average rating

3.5

1 / 5 Share

Jan. 2, 2026

Scam app - install it and next thing if you want any feature at all you have to pay far more than $30 a month! What a Joke!

Using app

About 1 month

Total reviews

5

Average rating

2.8

Developer Reply

We do have a Free plan - which has all of the essential features that helps you start an affiliate program.

5 / 5 Share

Jan. 1, 2026

Tanie was great at helping to get it all set up properly.

Store

Sealuxe

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 1, 2026

Good and fast support, solid problem solving.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 31, 2025

Store

Mikokos

Using app

9 months

Total reviews

3

Average rating

5.0