UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
2,978
chart
#393
All reviews
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Aug. 13, 2025
Audrey from customer support was very helpful and quick to resolve our problem!
Aug. 13, 2025
I've been dealing with Gwen regarding two issues, which she solved quickly and efficiently. Furthermore, she is friendly and happy to help.
Aug. 14, 2025
I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed. However, the app’s current tracking logic has a major drawback: For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments. Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed. While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.
We have quickly released an update on the logic and made sure that all refunded referrals sales are calculated correctly. All refund events in the future will not face the same issue anymore. Thank you for your constant support. Feel free to reach us again via the 24/7 in-app chat channel if you encounter any issues. Cheers!
Aug. 12, 2025
Tanie in support has been super amazing. Very responsive!! Keeps following up to make sure my questions are answered. Love it!
Aug. 12, 2025
excellent customer service, but i failed to attract any affiliate due to what i believe is a relative opacity of the program versus what i expected. In any case, a total failure for my business.
Aug. 11, 2025
Aug. 8, 2025
Barney helped me a lot with adding commissions for our designers as well as our affiliates.
Aug. 7, 2025
I just started and I'm loving it already! Kudos to Barney for the quick response!
Aug. 7, 2025
The support team is just amazing. They are very understanding, responsive and professional. Plus, the app is great and seamless with numerous helpful resources available, we are very satisfied so far.
Aug. 7, 2025
Reached to the support and got connected with Clara. The response was very prompt and helpful.
Aug. 7, 2025
Aug. 6, 2025
Tanie and Clara were fantastic. They Quickly answered all my questions and also provided additional information for me to read and or review via videos. Can't thank them enough...what a great customer experience!
Aug. 6, 2025
Merci pour votre aide !! Rapide et efficace ! et en plus très agréable! bonne journée à vous!
Aug. 6, 2025
Amazing and quick support, highly recommend this app!
Store
My Store
Using app
22 days
Aug. 5, 2025
Barney was very very helpful walking me through step by step in stages I had trouble with. I'm also surprised by the fact of receiving help at 11:00 PM that is now FAQ or a BOT that doesn't resolve anything. I'm glad to get help by someone who actually knows what you have on your screen and get's right to the point! Hope all other tech companies would follow this path! Thank you again!
Store
My Store
Using app
22 days