All reviews

Rating Breakdown

  • 5
    95% (2,832 ratings)
  • 4
    3% (80 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (37 ratings)

Reviews with Text

  • 92% (2,751)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 6, 2025

Tanie is super problem solver, I got a lot of help from her and instruction was so clear!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2025

This is one of the most perfect Affiliate apps for Shopify! Hannah's support service was absolutely the best! I really love it.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2025

Great app, Nick is awesome!

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

July 4, 2025

Have to admit, I have had great customer experience so far with UpPromote. Mina recently assisted me with an issue I had with one of our applicants to our program and she sorted it out almost instantly. Overall, although there is a bit of a learning curve for me, the software has been working well and the support has been stellar!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2025

very helpful and efficient

Store

DE URIA

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Easy to setup and manage. Their customer support is great, connected via chat to Clara and she resolved my problem quickly!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

UpPromote's customer service is quick, reliable, and thorough. For that reason alone, I would recommend this app to all Shopify users. You aren't waiting for an email for days on end. The in-app chat feature has them responding to you within the hour! It has saved us several times in running our affiliate program.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Barney at UpPromote has been incredibly patient and extremely helpful every time I require assistance. His responses are always prompt, clear, and solution-focused, which has made setting up and navigating the platform so much smoother. Truly appreciate his support and excellent customer service!

Using app

13 days

Total reviews

1

Average rating

5.0

1 / 5 Share

July 3, 2025

We can not open the app now

Store

AOSITRY

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there. We have sent you a follow up email. Please check it out so we can help you troubleshoot the issue. Looking forward to supporting you! :)

5 / 5 Share

July 3, 2025

Very helpful.

Using app

About 3 years

Total reviews

4

Average rating

4.8

5 / 5 Share

July 3, 2025

My experience was amazing!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2025

Great customer service! Pretty fast.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2025

Fast, friendly and efficient. Went above any beyond to sort my query

Store

My Store

Using app

2 days

1 / 5 Share

July 2, 2025

It says the installation is free, but when you install the app. They provide you 14-day free trial. Once the trial is ended, they don't discontinue. They charged you automatically and said it's based on Shopify rules. You need to check your plan description on this page and be really careful!! It's a trap. Really shame on you guys. You stole my money and refuse a refund.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

July 2, 2025

It took Tommy a minute to respond and just 30 seconds to help me with a minor query, but it made an excellent first impression as I’m just getting started with UpPromote.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

July 2, 2025

I have had the best customer service ever with this plugin in shopify and many of my problems have been solved through customer service. I highly recommend using this plugin!

Using app

16 days

Total reviews

6

Average rating

5.0

5 / 5 Share

July 1, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2025

Simple and straight forward. I would really suggest it for beginners.

Store

X-PHY

Using app

25 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

June 30, 2025

Quick, efficient and knowledgeable.

Using app

Over 2 years

Total reviews

5

Average rating

5.0