UpPromote Affiliate Marketing
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Mina was super helpful resolving my question.
Great experience working with Barney and the upPromote team! Always willing to assist!
Great App, everything is intuitive, instructions are good. Lina was very helpful with Support also!
This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic
Thank you for your feedback, and we're sorry to hear about your experience. We've carefully reviewed your case: both Shopify Billing and our app logs show no record of an uninstall from four months ago, and Shopify has confirmed the same. Even so, as a goodwill gesture, we proactively refunded two months of fees for you. For the sake of fairness and accuracy, we're only able to refund charges that are supported by Shopify's billing and uninstall history. We truly appreciate your understanding. All the best!
Barney was fantastic. Support is great. App is meeting all my needs so far.
Super easy to navigate and when I needed help with something Tanie responded to my message within 2 minutes. She was very helpful and lovely to deal with
Mina was great --- very helpful!
Very supportive and always open to recommendations. Communication was smooth, and they genuinely listen and care about providing the best experience. Highly recommend!
I am so impressed with the flexibility of the app customization and how responsive the support team is. They are also very friendly and get things done when they say it will be done. Every one I have worked with has done a great job. Mandy was super helpful today. I spent over an hour working on how to make a few simple changes to text on our sign up page. I finally contacted support (Mandy) and she came back to me with simple instructions that made the correction quick and easy. Should have contacted her first, it would have saved me a bunch of time and frustration.
Tanie provided outstanding support and made the entire UpPromote affiliate setup process smooth and easy. She was patient, knowledgeable, and very clear with her instructions — especially when helping me locate brand settings and update my logo correctly. What I appreciated most was how responsive and genuinely helpful she was. She didn’t rush me and made sure everything was working the way it should. This level of customer service really makes a difference. Highly recommend UpPromote, and especially Tanie, if you want excellent support behind the platform.
Nice App! We are thrilled to start our Affiliate program with UpPromote. Additionally, the support (in our case, Mina) is very good and helps us resolve problems quickly.
Support is great, Tanie answered a lot of questions or referred to the dev team if she was unable to answer for me.
Scam app - install it and next thing if you want any feature at all you have to pay far more than $30 a month! What a Joke!
Thank you for your feedback. We'd like to clarify to avoid any misunderstanding: UpPromote includes a Free plan with all the essential features you need to launch an affiliate program, at no cost. If you'd like help with setup or have any questions, we're always here and happy to assist. We'd truly welcome the chance to work with you!
Tanie was great at helping to get it all set up properly.
Good and fast support, solid problem solving.
Wonderful support, Lina was super helpful and quick!
The Customer Service and Chat option is Fantastic. I installed this all by myself and it has definitely paid off! You can do it!
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